KP Citizen Portal

The KP Citizen’s Portal is a highly interactive mobile application aimed at serving information and services, disseminating information, engaging citizens, and dealing with public complaints in Khyber Pakhtunkhwa, Pakistan. The application effectively uses modern ICT-based and e-governance tools to help citizens get the latest information about essential citizen services. Furthermore, the system implements a closed-loop regarding complaint management, helping government to solve issues and deal with complaints.

Innovation Summary

Innovation Overview

Problem Solved?
Citizen Access to Government (without physically visiting Government Offices)

Smartphone-based App to access Government information and services in a single click.

Who Benefited?
Citizens (for resolution of complaints) and Government itself (by improving performance)

Objectives of the System
1. Complaint registration and tracking
2. Public polling
3. Public announcements (related to emergency, law and order, public notice)
4. Food price of essential commodities
5. Government jobs
6. Government tenders
7. E-Citizen (apply for e-domicile, revenue cases tracking)
8. Citizen’s application tracking
9. KP Internship portal
10. "How do I?" - Information related how to get various citizen services (Birth certificate, marriage certificate, domicile, Fard, driving license, arms license, etc.) in terms of procedure, location and price.

Innovation Description

Innovation Development

Innovation Reflections

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Year: 2016
Level of government: National/Federal government


  • Implementation - making the innovation happen
  • Evaluation - understanding whether the innovative initiative has delivered what was needed

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