Mobile Certified Mail Project: Digital Transformation for Inclusive Society

‘Mobile Certified Mail Project’ for Public Sector provides an enhanced convenience to the public by enabling real-time visibility after an identity authentication of the recipient. By working with 60 administrations and public agencies involved in national taxes and social insurances, and platform companies that have 96% of South Korea’s population as members, this project contributes to promoting the public right to know and to strengthening social welfare benefits.

Innovation Summary

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Each year, 460 million bills from administrations and public agencies are sent by postal mail to citizens. This uses up too much of the administration's capacity, with the national budget for mailing alone accounting for about USD 170 million.

In Korea, the number of smartphone subscribers is at 96.5% of the population. The country's ICT policy, which promotes a mobile-friendly environment and the 4th Industrial Revolution, has raised interest in the innovation of digitised government for administrations and public agencies, and has prompted the necessity of introducing Mobile Certified Mails for them.

‘Mobile Certified Mail Project’ for Public Sector utilises Korea's electronic document system known as the certified electronic address. It is a private-public collaboration project of private platform companies (Messenger-KakaoTalk, MMS-KT) that have 96% of South Korean population as members, and of administrations and public agencies that have the duty to provide notices on national tax, public insurances, and national pension. Platform companies are designated by the government as a Certified electronic document intermediary to guarantee the credibility of electronic document delivery.

Administrations and public agencies that are required to send out mails have the resident registration numbers (RRN, Korea's Social Security Number) of the recipients, and the private platform companies carry out the authentication process with the Connecting Information. This project identifies the individual, not sending address-based bills, but sending notices through mobile meaning that personal information is needed to identify individual citizens. Connecting Information is an alternative information generated by processing the resident registration numbers through the Identification Service Agency. As such, the utilisation of Connecting Information is essential for the Mobile Certified Mails.

However, Korea's Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., which regulates the identification-related affairs, has no explicit basis for the Identification Service Agencies to convert the resident registration numbers into Connecting Information without the consent of the individual. Thus, conversion of Connecting Information by administrations and public agencies has not been allowed. In order to resolve this matter, KISA has consulted with various institutions related to personal information, and by utilising the 'regulatory sandbox', the representative deregulation system in Korea, KISA have paved the legal and institutional ways for allowing the conversion of Connecting Information by the Identification Service Agencies for the purpose of ‘Mobile Certified Mails of administrations and public agencies.’

This has led to the innovation of delivering notices through mobile phones, by converting resident registration numbers held by administrations and public agencies into Connecting Information and matching them with the Connecting Information held by platform companies.

The project aims to have the disadvantaged converge into the social welfare system. For example, this project has improved administrative efficiency and the convenience of the citizens along with applying to notices of the basic pension entitlement and to payment notices of the construction workers' mutual benefit fund for retirement.

The innovation of digitised government is in the beginning stages, but all citizens will be able to access information and the innovation will contribute to an inclusive society.

This project has advantages in terms of improving administrative efficiency and enhancing public benefits. The ‘Korea Transportation Safety Authority’, which collaborated with KISA, announced reducing the cost of notification by 67% based on 3 million notices, the processing time by 1/6, and resolving the issue of imposing fines amounting to USD 7 million with preliminary notice of automotive inspection by mobile each year. And through the Mobile Certified Mail Project of the old-age pension claim notice, in collaboration with the National Pension Service, 5 pensioners who have not been identified by postal notice for a long time got help to receive pension benefits.

Now KISA has worked with 60 administrations and public agencies, and about 2.6% of the average annual postal notices of the administrations and public agencies has been electronically delivered. This is in the early stages of the project, but the number of institutions using the Mobile Certified Mails and the circulation volume of mobile notices is expected to increase through the expansion of many organizations that have adopted the Mobile Certified Mails, budget support, and consulting with related sessions to get involved with the project.

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Year: 2017
Level of government: Other

Status:

  • Diffusing Lessons - using what was learnt to inform other projects and understanding how the innovation can be applied in other ways

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