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Reducing friction in public services: Three lessons learned…
Written by Chiara Varazzani, Pradnaya Pathak, Alex Galassi, Eva Koromilas, Stephen Chan and Dave Trudinger | 12 February 2024
This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).
Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.
About our Collaboration with the European Commission
Critical support from Horizon 2020
Between 2016-2018, OPSI undertook a project on “Making Innovation a Consistent, Reliable and Strategic Resource for Governments” with the support of a €1.5 million grant from the European Commission (EC) under the Horizon 2020 (H2020) Work Programme, “Europe in a Changing World: inclusive, innovative and reflective societies.”
These projects enabled OPSI to explore the “how” of public sector innovation by conducting research, engaging governments, connecting innovators and providing thought leadership on the topic. The resulting evidence, resources and networks help governments respond to the open innovation, digital government and good governance needs of the 21st century.
A compendium of toolkits for public sector innovation and transformation.
Explore hundreds of public sector case studies from all around the world.
A free tool to help you determine your team’s or organisation’s public sector innovation portfolio.
The 2021 conference built on COVID-19 lessons learnt and reflected on the path ahead for public sector innovation.
The 2020 conference looked at the implications of the COVID-19 crisis on public sector innovation.
A series of 14 webinars supported by the European Commission’s H2020 project.
Assisting governments to better conceptualise and manage ‘multi-faceted’ innovation.
Skills need to promote and enable innovation in public sector organisations.
Changing the dynamics of a well-established and complex government systems.
Maximising the spread of learning and knowledge to a larger ecosystem of actors.
OPSI regularly receives support through the Technical Support Instrument (TSI) of the European Commission’s Directorate-General for Structural Reform Support (DG REFORM), since the launch of TSI in 2021. This instrument enables OPSI to provide tailored technical support to advance the design and implementation of reforms in Member States.
With support from the European Commission’s DG REFORM, OPSI conducts in-depth country studies, facilitate action research and provides applied policy advice to several Member States, including: