Publisher Type: Private firm

Lean Brand Creation is a structured method for lean creation of a new brand, and a strategic guideline for an existing brand in any brand, marketing & experience design work. It contains a set of 22 canvasses. It is intended for a marketing context but some techniques could be adapted for public services or for stakeholder engagement. It is an offspring of Futurice’s Lean Service Creation, and can be used with the LSC toolkit or on its own.

Features: Guiding framework

A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.

Features: Guiding framework, Tactics, Techniques, Video guidance

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts. It contains free, downloadable and printable templates for professionals to…

Features: Examples or Cases, Tactics, Techniques, Video guidance

This step-by-step toolkit describes an inclusive approach to recruiting participants for public consultation or engagement processes. The publishers designed the Civic Lottery process to mitigate the shortcomings and distortions produced by traditional recruitment methods. The approach introduces randomization at multiple stages of the participant recruitment and selection process. This toolkit is best for those who have decided that a reference panel is right for their situation (see the…

Features: Glossary, Tactics, Tips&Tricks

This resource gives the real story of how government innovation labs develop in the development context in Eurasia, Asia and Middle East: organic and people-driven, often operating under the radar until safe to emerge. It shares a truthful examination of the twists and turns of seeding, starting up and scaling labs, covering the challenges UNDP faced and their failures, as much as their successes. It includes in-depth histories and lessons regarding 4 UNDP innovation labs. The resource is meant…

Features: Checklist, Examples or Cases, Techniques

The publisher defines validation as the process of gathering evidence and learnings around business ideas through experimentation and user testing, in order to make faster, informed, de-risked decisions. The Validation Guide contains guidance and several tools, including an Assumption Mapper and Experimentation Execution Card for designing and setting up experiments to test ideas and products in iterative ways. The intended audience is large private companies but the principles and tools can…

There is a free and paid version of this toolkit and an associated workshop offered by the publishers. The free version of the kit provides tools to structure your thinking when designing a service that includes machine learning elements. The core idea is that you first describe a user journey in a physical or digital space, and then use the materials from the kit to brainstorm service concepts in that space. The core materials include: - A booklet summarising key concepts for designing IA…

Features: Glossary, Tactics, Techniques

This resource includes a method and guidance for developing and getting comfortable with storytelling to engage your audience and collaborators in your project. It includes an 8 step process to developing and creating a "sticky" story to inspire and persuade others into action. It includes a downloadable guide with examples and tips and tricks as well as a checklist for evaluating your story.

Features: Checklist, Guiding framework, Tactics, Techniques, Tips&Tricks

Liberating Structures is a web resource that includes a collection of 33 results-oriented collaboration patterns have been developed and refined through field testing over a 10+ year period in a variety of sectors including healthcare and business. They are intended to complement conventional practices for organisational design and strategy design. They are designed to be used in an inclusive collaborative setting. Associated books (for sale) and video guidance is available to assist those…

Features: Tactics, Techniques, Tips&Tricks, Video guidance

This is canvas and background guidance around a set of principles for co-design, inspired by the principles developed by the NSW Council of Social Services. The principles are: Outcomes-focused, Inclusive, Participative, Respectful, Adaptive. The canvas includes an example case study.

Features: Examples or Cases