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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

Developments in the Citizen Map (site and mobile app versions), which provides users with georeferenced information for all public services and also allows the user to get digital queue tickets for onsite public services: o Ensuring there are no “open” queue tickets on the Map and provide textual and graphic information (including a new splash screen and banner) to users; o Targeting citizens, to help prevent crowding in on-site counters (in conjunction with ePortugal for more details to be…