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Business Model Canvas

This canvas and associated guidance is is a strategic management and lean startup template that can be used the to describe, design, challenge, and pivot a business model to deliver different values or in different ways. It consists of 9 elements: value proposition, customer segments, customer relationships, channels, key partners, key resources, key activities, cost structure, and revenue streams.
It can be used individually or in a group. It works in conjunction with the Value Proposition Canvas and other strategic management and execution tools and processes.
This canvas has been widely used and many variations exist, including those adapted to a non-business context. When adapting to the public sector context, "customers" may be considered stakeholders or users and "revenue streams" may also include outcomes or impacts.
It was originally intended to provide a more nimble and understandable replacement for a business plan.

Publisher

Strategyzer

Discipline or Practice

Strategic Design

Organisational Design

Hero HERO:
Editable source files available

Government Digital Service Design Principles

The United Kingdom government's design principles and examples of how they have been used. Each principle includes links to articles with additional explanation and reflections.
1. Start with user needs
2. Do less
3. Design with data
4. Do the hard work to make it simple
5. Iterate. Then iterate again
6. This is for everyone
7. Understand context
8. Build digital services, not websites
9. Be consistent, not uniform
10. Make things open: it makes things better

Discipline or Practice

Digital transformation

Features

Techniques

The Service Design Playbook

This resource describes a comprehensive method for the BC Public Service (BCPS) to design services for British Columbians, although it is also applicable to other governments.
The Playbook is intended to help ensure public service designers have the necessary tools and corporate support to make change.
It includes an overview of service design, a discussion of when and how to use it, as well as detailed guidance and tools for the various methods used in service design. The methods are organised according to the publisher's model: Alignment, Discovery, Opportunity, Prototype & Test, Roadmap, and Implement.
The resource also compares service design with other public service approaches, like behavioural insights, lean, etc.
The appendix includes research planning templates, template partnership agreements for service design projects, and sample matrices for evaluating opportunities.

Champion CHAMPION:
Can be remixed

Platform Design Toolkit

Platform Design Toolkit is based on the tradition of service design thinking and the publishers intend it to overcome the limitations in traditional, linear, business modeling approaches. This methodology is based on a multi-sided, ecosystem based, platform model instead of a traditional product or service design. Those interested in building their "government as a platform" strategy or building a suite of digital or non-digital products or services would likely find value in this approach but should be adapted for a public sector context.

Basic BASIC:
Allows reuse

IDEO Design Kit Field Guide to Human-Centered Design

The Design Kit resource is both a downloadable PDF as well as online guidance on the different phases of a human-centered design process, organised by Mindsets, Methods (Inspiration, Ideation, Implementation), and Tools. The PDF is only downloadable from the website after creating a user account at IDEO. Website includes instructional videos on the techniques of various user-centered design methods and techniques.

Champion CHAMPION:
Can be remixed

Systems Practice Workbook

This resource walks you through a systems practice, and describes process phases (Launch, Gain Clarity, Find Leverage, Act Strategically, and Learn and Adapt) and methods for guiding the practice.
This resource has been developed in collaboration with teams across The Omidyar Group. This workbook aims to fill the gap between the promise of a systems approach for making social change and putting it into practice. It was created alongside curriculum as part of a paid course.
For each method, results, actions, difficulty, time estimation, and tips are included.

Basic BASIC:
Allows reuse

Finland Principles of Digitalisation

Established in 2016, these 9 principles provide guidelines for information sharing and interfaces, operating models, rapid service development and preparedness within the Finnish government and beyond.

Discipline or Practice

Digital transformation

Features

Champion CHAMPION:
Can be remixed

Service Design Toolkit

A series of 16 individual templates for different service design methods and techniques, plus posters with a guiding methodology for use in your own workshops. The posters do not include much step-by-step guidance so these are best used by people who have used these methods and techniques previously. The publisher's website also includes some case studies. Available in English and Dutch.

Hyper Island Toolbox

This is a collection of methods and activities, based on Hyper Island’s core methodology, for creative collaboration and realising potential in teams or organisations. It’s a collection of methods and activities, based on Hyper Island’s core methodology and is focused on Learning-by-doing (or Experiential Learning), Reflection (or Reflective Practice), and workshop or group facilitation. It includes Hyper Island tools as well as tools from others.

Champion CHAMPION:
Can be remixed

Digital Policy Model Canvas

This canvas guides policy makers to derive specific policies and regulatory mechanisms in an agile and iterative manner – integrating both design thinking and evidence based policy making. An associated White Paper provides background on the approach.

Publisher

GovLab

Discipline or Practice

Digital transformation

The Brains, Behavior & Design Toolkit

The toolkit is designed to be both informative and actionable - helping integrate the latest research in human behavior and decision making into practice. The toolkit features five tools to help designers apply findings from the field of behavioral economics to their practice in order to provide a head start on framing research as well as developing new strategies for solving user problems.
The toolkit includes:
Reference Cards: behavioral economics research findings organized and described
Concept Ecosystem Poster: the relationships between concepts
Irrational Situations Guides: when people act irrationally, what to look for and how to design for these situations
Strategy Cards: ways to design for the irrational mind
Loss/Gain Worksheet: understanding and designing
for trade-offs

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Editable source files available

18F Method Cards

A collection of tools that describe how 18F digital service teams put human-centered design into practice. These cards are focused on design in the context of digital services, but can be adapted to non-technical design projects as well.
The resource is online and also available as printable cards.
The card set includes simplified information on various design methods according to an overall methodology: Discover, Decide, Make,Validate. There are also "Fundamentals" cards related to incentives, privacy, and recruiting, all of which are important for overall design projects.
Each card covers what, why, how, time required, and additional resources to learn more about the method. These are intended to be sequenced according to the needs of the project.
Some prior experience with the methods may be helpful for context.

Publisher

18F

Discipline or Practice

Design

Digital transformation

System Thinking Tools

A blog series introducing and sharing guidance for using different tools to support systems thinking and practice, including actor mapping, trend mapping, timeline mapping, ecocycle mapping, appreciative inquiry, and world cafe. Each offers a downloadable guide in exchange for an email address.

Publisher

FSG

Discipline or Practice

Systems Change

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Editable source files available

The Gift-Giving Experience Project

The Gift-Giving Project is 90-minute (plus debrief) fast-paced project though a full design cycle, intended to give learners a tangible experience with design thinking. It is intended as a group activity (from 2 to 100+ participants) with a facilitator.
Learners pair up to interview each other, come to a point-of-view of how they might design for their partner, ideate, and prototype a new solution to "redesign the gift-giving experience" for their partner. The resource includes a handout, a facilitators guide, and video guidance for facilitators.
The resource is available in English, Spanish, French, German, Basque, Czech, Korean, Catalan, and Dutch.
The d.school offers a similar exercise, The Wallet Project, which is available in Chinese, Bulgarian, and Thai.
This resource is on an older archive version of the d.school website.

Basic BASIC:
Allows reuse

The Cynefin Mini-Book

This mini-book is based around the Cynefin framework, a contexutalisation and sense-making framework developed by Dave Snowden. The resource provides an overview of the Cynefin framework and use of narrative research, guidance and a tool for developing shared sense-making, and tools and guidance for developing a portfolio of experiments for different types of problems, distinguishing between complicated and complex problems.
The publisher requires a free login in exchange for downloading the resource.

Publisher

Greg Brougham

Discipline or Practice

Strategic Design

Systems Change

Champion CHAMPION:
Can be remixed

Adobe Kickbox

Kickbox is an innovation process that Adobe developed for its own use and then open-sourced so everyone can use it. It is both a process for individuals and a system for deploying that process across an organization at scale. It’s designed to increase innovator effectiveness, accelerate innovation velocity, and measurably improve innovation outcomes. It can also optimize innovation investments by reducing costs compared to traditional approaches. Adobe distributed 1000 physical boxes internally (each containing money for prototyping ideas) and have made the contents available for free download. The website and download contains facilitator instructions as well as instructions on how to create the original box and contents.

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Follow the Rabbit: A Field Guide to Systemic Design

This Field Guide is a systems take on typical design thinking methodology. It demonstrates how to design something with a greater emphasis on creativity and humour. The Guide goes through a systemic design project from concept to implementation. It takes you through the workshop planning process, and discusses workshop roles and client relations. In the FAQs, you’ll find explanations to some commonly asked questions about systemic design concepts to help you introduce others to SD and bring them along with you. It contains descriptions of 17 different methods, including pros, cons,and considerations of each.

Champion CHAMPION:
Can be remixed

A Field Guide to Ethnographic Experiential Futures

Ethnographic Experiential Futures, is a protocol for surfacing and documenting existing images of the future. It combines Ethnographic futures research, EFR, a protocol for surfacing and documenting existing images of the future. Experiential futures, XF, is a family of approaches for vivid multisensory, transmedia, and diegetic representations of images of the future. The hybrid approach puts together two modes of futures research and practice in a step-by-step guide. Its intent is to help groups develop a future-oriented mindset.
Familiarity with futures and foresight methods is strongly recommended.

Basic BASIC:
Allows reuse

Social Lean Canvas

A mashup of the original Business Model Canvas with lean startup methodology built in, this canvas is intended for social entrepreneurs to validate their offering, prioritise what to develop, and message the offering. This could also be used by a government service provider.
The website includes a checklist to evaluate whether you will likely find value in using the canvas.

Publisher

Akina Foundation

Discipline or Practice

Social Innovation

Policy Quality Framework

The Policy Quality Framework describes the key characteristics of quality policy advice, as well as the ‘enablers’ of great advice, like considering multiple perspectives, good commissioning, quality assurance processes and work planning.
It is one of three improvement frameworks co-designed for and by the policy community in New Zealand to help government agencies improve their policy quality and capability.
It includes several policy assessments for different stages of the policy cycle and describes some "acid tests" to evaluate the quality of policy.

Discipline or Practice

Public Policy

Features

Techniques

Champion CHAMPION:
Can be remixed

Innovation Tool Kit: A practical guide: Introduction to horizon scanning in the public sector

A part of the Australian Public Sector Innovation Toolkit, this provides guidance on what horizon scanning is and how to do it. It includes assessments, checklists, and specialised information about techniques.

Champion CHAMPION:
Can be remixed

The Social Design Methods Menu

The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by making services more valuable to customers and users, easier to use, with fewer resources wasted on implementing the right ideas in the wrong way (or on the wrong ideas entirely).
This approach involves spending time understanding people’s experiences and resources on their own terms, taking methodical steps to analyse and address these with their active participation, and pushing for more effective cross-team and cross-organisational working.
The included Social Design Methods Menu focuses on the difficult early phases when uncertainty is high. It provides background, modes, methods and "recipes" for different situations and contexts, but the publisher suggests that these be further adapted and configured based on your needs.
A basic understanding of service design is helpful for exploring this toolkit.

Polak Game

Over a dozen years of use to date, the game represents an accessible approach to introducing "images of the future" as a basic property of both cultures and individuals, and can be used as an introduction for more advanced futures and foresight tools and frameworks. It provides a structure for facilitating conversation among groups of participants and intended for groups. Duration is flexible, but typically runs 30-60 minutes. The resource provides step-by-step guidance for how to run the game as well as the reasoning for how the game has evolved.

Design Method Toolkit

A collection of cards describing methods for planning and executing design research, ideation, experimentation and creation within short iterations (sprints). They split the methods into tasks that follow SCREAM; a methodology which is a modified version of SCRUM, tailored to fit within the publisher's design process.
The card fronts contain basic information, such as activity type, category, and duration. The backs contain basic overviews of the methods and how-to instructions. These are intended to plan iterations and divide up tasks between team members. The publisher recommends using the Design Method Toolkit in combination with the DMT Plan Board, your Scrum Board.
The cards can be viewed for free online or ordered via the website for 50 euros.
Prior experience with design sprints or agile methodologies is recommended.

Publisher

MediaLab Amsterdam

Discipline or Practice

Design

OGP Toolbox

The OGP Toolbox is a collaborative platform that gathers digital tools developed and used throughout the world by organizations to improve democracy and promote transparency, participation and collaboration.
It is designed as a social network and includes use cases and tool "collections," technical criteria informed by the community and recommendations based on the experience of users that have already implemented existing solutions.
The goals of the publisher and platform are to:
- allow actors to identify the digital tools better suited to their needs, by collecting and describing them in the most objective way possible;
- collaborate to make digital tools more accessible and easier to use;
- create favourable conditions to further the development of better digital tools; and,
- foster the sharing of experience between actors and giving feedback on existing tools.

Champion CHAMPION:
Can be remixed

Evaluating Innovation Toolkit

This resource is a series of tools to help clarify, plan, collect, and use data, information and evidence to evaluate an innovation as well as spread the learnings and results. It is intended to be used throughout a project to incorporate evaluative and intentional processes and feedback loops.

Basic BASIC:
Allows reuse

Sonar

A tool to help cities and public administrations better orient and diagnose themselves regarding their innovation profile and maturity.
The tool includes a self-analysis quiz, a map to help navigate concepts and trends and compose your a custom menu. It also includes guidance for setting an innovation strategy.
Sonar comes in the form of a newspaper printed in A2 format that can be used in a group setting . This resource is available in French.

Basic BASIC:
Allows reuse

Service Innovation Handbook

14 methods and 3 recipes suggesting how to combine them, associated with a guide book available for sale by the toolkit publisher.
Accompanying each method: Purpose, Outcomes, How to do it, and Tips as well as a worked example, to help readers understand how the method and associated template can be used at the early stage of designing an innovative service.

Publisher

Lucy Kimbell

Discipline or Practice

Service Design

Champion CHAMPION:
Can be remixed

Public Problem Solving Canvas

The GovLab's Public Problem Solving Canvas is an online interactive canvas based on twenty questions to create and develop your public interest project. These twenty questions are designed to help you refine your understanding of the problem and those whom it affects; express your Big Idea; and turn that idea into an actionable strategy in the real world to the end of improving people's lives.

Publisher

GovLab

Discipline or Practice

Product Design

Strategic Design

Champion CHAMPION:
Can be remixed

Liberating Structures

Liberating Structures is a web resource that includes a collection of 33 results-oriented collaboration patterns have been developed and refined through field testing over a 10+ year period in a variety of sectors including healthcare and business.
They are intended to complement conventional practices for organisational design and strategy design. They are designed to be used in an inclusive collaborative setting.
Associated books (for sale) and video guidance is available to assist those getting started with this approach.

Champion CHAMPION:
Can be remixed

DIY Toolkit

The DIY Toolkit was designed for development practitioners to invent, adopt or adapt ideas. It is a curated collection of design-based tools that draws on the publisher's study of many tools currently being used. The publisher has included the ones which it believes practitioners find most useful. While created for a development context, the tools are applicable to other contexts. The website contains video guidance, case studies, and associated curriculum (DIY Learn). The resource can be downloaded in many language.
Each tool is presented in terms of what it is, how to use it, the tool itself, and a case study of its use in practice.

Basic BASIC:
Allows reuse

Designing for Behaviour Change Toolkit

This toolkit outlines Bridgeable’s approach to harnessing behavioural economics (BE) to design better products and services that nudge user behaviour. It combines a service design approach with a BE approach, with the caveat that BE helps identify and tweak pivotal moments of decision making but not overall user experience or strategies.
The toolkit includes an overview of BE as well as an ideation and testing framework incorporating BE principles to move from a current state to an idea future state. A basic knowledge of service design is helpful for approaching this toolkit.

Champion CHAMPION:
Can be remixed

Cultural Change Impact Framework

This resource includes a framework, basic guidance and canvas for use in mapping and assessing organisational readiness and capacity development, designing and developing assessment criteria for capacity-building, facilitating strategic dialogue, supporting and assessing the impact of innovation teams and labs, and enabling structured focus on what elements should be prioritised in capacity-building efforts as well as for case production and knowledge sharing.

Publisher

Nesta

Discipline or Practice

Organisational Design

Champion CHAMPION:
Can be remixed

Co-design Canvas

This is canvas and background guidance around a set of principles for co-design, inspired by the principles developed by the NSW Council of Social Services. The principles are: Outcomes-focused, Inclusive, Participative, Respectful, Adaptive.
The canvas includes an example case study.

Publisher

Paper Giant

Discipline or Practice

Process Facilitation and Co-Design

Knowledge creation and collective sense-making workshop

The author provides step-by-step guidance on how to conduct a short term strategic planning workshop based on knowledge management and contextualisation frameworks used by the private company Cognitive Edge. The publisher's suggests that it can be used to conduct pre-hypothesis research project to understand a complex problem. The outputs are comprehensive sets of cultural indicators, knowledge objects (comprising both codified and experiential knowledge artefacts), and large volumes of tangible suggestions to address complex issues. Another key objective of these processes is to increase the levels of interaction and dialogue between key stakeholders whether internal to an organisation or external, thereby establishing new social networks, or increasing the cohesiveness of existing social networks. Previous experience with the Cognitive Edge frameworks and methods is helpful when approaching this resource.

Project Cycle Hackers Kit

The Hackers’ Kit supports different types of discussions around project and program design. It's aim is to normalise innovation in a large organization by embedding new practices in key project management business processes. Worked on and tested with over 25 project teams in the United Nations Development Programme, the toolkit is intended for an international development context but could be applied to any large organisation with a desire to innovate.
It includes a wall map of the process, question cards to get people "unstuck," and a collection of 19 tools that supports innovation activities throughout the project cycle. With them, one can capture insights and analyse, support decision making, challenge thinking and assumptions, plan activities, prompt discussion, and stimulate reflection. These tools can be used in group sessions, or by individuals and includes a facilitators guide.

Basic BASIC:
Allows reuse

EAST: Four Simple Ways to Apply Behavioural Insights

EAST is a framework and summary of the Behavioural Insights Team's knowledge of behavioural science, developed for busy policymakers. It is based around principles of making actions Easy, Attractive, Social and Timely (EAST) applied to a 4-step process: 1. Define the outcome, Understand the context, Build your intervention, and Test, learn, adapt.
It is a more simplified version of the publisher's prior MINDSPACE framework. The resource includes overall guidance and case studies.

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Editable source files available

​Implementing Innovation: A User’s Manual for Open Government Programs

A hands-on resource that provides practical advice, guidance, and an 8-phase process from concept development to implementation for building an open government program, with each step referencing principles, lessons learned, case studies, and a checklist for determining whether you are at the right phase. This resource complements Open Government Partnership Action Plans and and was developed as part of a year-long project with the Mexican government.

A Guide to Data Innovation for Development – From idea to proof-of-concept

The toolkit provides step-by-step guidance for development practitioners to leverage new sources of data. It is a result of a collaboration of UNDP and UN Global Pulse with support from UN Volunteers, led by UNDP innovation teams in Europe and Central Asia and Arab States.
The guide is structured into three sections - (I) Explore the Problem & System, (II) Assemble the Team and (III) Create the Workplan. Each of the sections comprises of a series of tools for completing the steps needed to initiate and design a data innovation project, to engage the right partners and to make sure that adequate privacy and protection mechanisms are applied.

Champion CHAMPION:
Can be remixed

Practical Service Blueprinting– The Guide

Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and the decomposition of a scenario into a blueprint of its elements, the reader can understand and improve their services from a Human-Centred design person

Discipline or Practice

Service Design

Mindlab Methods

One of the pioneers of public sector design, Mindlab, developed a set of tools to find and define problems as well as new approaches to solving them. This toolset contains some of the most commonly used in the design practice. The lab closed in 2018 but the method descriptions are still available here in the event that the Mindlab website no longer hosts them.

Publisher

Mindlab

Discipline or Practice

Design

Features

Techniques

Hero HERO:
Editable source files available

Open Innovation Toolkit

A community sourced set of best practices and principles to help incorporate human-centered design into a product development process.
The website contains dozens of methods organised by process, difficulty, time required, and outcomes. Each method contains an overview, detailed, steps, resources, and examples or cases.
The methods are framed in terms of private sector product or service development but can be adapted to a public sector context.

Champion CHAMPION:
Can be remixed

User Experience Design Services

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It empowers business leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills.
It contains free, downloadable and printable templates for professionals to construct scenes for prototyping products and services.

Publisher

SAP

Discipline or Practice

Service Design

Champion CHAMPION:
Can be remixed

Public Sector Innovation Toolkit

Toolkit developed by the Australian central government, this resource offers 28 pieces of guidance, methods, or techniques for different stages of an organisational innovation lifecycle.
The resource includes an Innovation Diagnostic to get a snapshot on which phase of the innovation cycle an agency might need to focus on.

Hero HERO:
Editable source files available

Open Policy Making Toolkit

The publisher defines Open Policy Making as developing and delivering policy in a fast-paced and increasingly networked and digital world through collaborative approaches, new analytical techniques, and testing and iteratively improving policy.
The manual includes information about Open Policy Making in the United Kingdom government as well as tools, step-by-step guidance and techniques policy makers can use to create more open and user led policy.

Hero HERO:
Editable source files available

Inclusive Design Cards

Inclusive design is designing for the full range of human diversity in ability, language, income, culture, gender, age and other characteristics. This toolkit includes a series of cards to use early in a design process to help sketch, plan, prototype and design content, interactions and processes. It covers inclusive physical, audio, visual, and thought experiences. PDF and editable Word document available via the publisher's Github page.

Discipline or Practice

Digital transformation

Design

Pixar’s 22 Rules of Storytelling

Pixar’s Rules of Storytelling provide guidance on developing and telling a good story, an important skill for building consensus around a new idea or project.

Discipline or Practice

Strategic Design

Features

Techniques

Hero HERO:
Editable source files available

Open Data Board Game

The Open Data Board Game is a board game built around the creation of tools using data. A physical board game journey might involve clearing datasets for release as open data, achieving a certain data quality, and ultimately connecting data sets with a start up, SME or government to deliver economic, social and environmental benefits.
It is a Github code repository that contains all the things that are needed to create the game. It is a work in progress, according to the publisher. Requires some expertise to create the board game using the files in the Github repository.

Discipline or Practice

Open Government

Digital transformation

Features

Champion CHAMPION:
Can be remixed

Collective Action Toolkit

The Collective Action Toolkit (2nd edition) is a set of activities and methods that enables groups of people anywhere to organize, collaborate, and create solutions for problems affecting their community.
It guides users through methods according to six action areas, with suggested pathways from one method to the next. For each method, step-by-step instructions are given, in addition to the time, roles, and materials needed. Some methods include canvasses to guide activity.
The toolkit is available in English, Chinese, French, and Spanish.

Hero HERO:
Editable source files available

Open Data Swiss Handbook

The resource provides support for individuals and organizations wishing to publish open government data. Some guidance may be specific to the Swiss context. It is designed as a wiki: contributions from organizations and individuals that have experience with open data are welcomed. The resource is organised into stages: identify, prepare, publish, and support. A Github repository of the website's code is also available.

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Editable source files available

X-Road

X-Road, a data exchange layer for information systems, is a technological and organizational environment enabling a secure Internet-based data exchange between information systems. The publisher allows local installations via its Github code repository but support is a paid service.

Hero HERO:
Editable source files available

Service Design Playbook

This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service.
It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles

Discipline or Practice

Digital transformation

Features

Techniques

Glossary

Champion CHAMPION:
Can be remixed

Ethical OS Toolkit

The resource contains tools for visualizing and anticipating future risk of technology products, acknowledging that once technology is released and reaches scale it may be used for purposes beyond the original intention. The toolkit contains foresight methods, including 14 scenarios, for kicking off important conversations with product teams--including examples of current signals of future trends. It also contains a Risk Mitigation Manual with 8 risk
zones where hard-to anticipate
and unwelcome consequences are most likely to emerge. Finally, it contains 7 suggested strategies for future-proofing.

Toolkit on Accountable and Transparent Service Delivery at a Local Level About participatory mechanisms and civil society interventions

Toolkit developed by the Union of Municipalities of Montenegro (UoM) and the International Cooperation Agency of the Association of Netherlands Municipalities (VNG International), focused on: case study of increasing accountability and transparency at the municipal level in Montenegro; standards of public ethics; citizens and local self-government awareness of accountability and transparency issues; and best practices on transparency and accountability at the local level.

Hero HERO:
Editable source files available

Smart Cities Made Human Playbook

This playbook defines smart cities through human experiences, including 3 "mindsets" (lenses to understand) and 6 "plays" (ways to start). Originally developed for the City of Calgary, Canada, it offers ways to document, prioritize and advocate for individual human experiences at the nexus of networked technology, data and urbanism. It promotes embracing complexity and designing responsive systems, policies and governance around people for people-centered smart cities. Both PDF and slide deck are available.

Publisher

Dark Matter YYC

Discipline or Practice

Strategic Design

Culture Map

A tool that organizations can use to assess, map and transform their cultures. It is intended at a group activity to guide conversations around outcomes, behaviours, and enablers/blockers. The website also contains guidance for its use. It is intended for a private sector context but non-financial "outcomes" can also be considered when using it in the public sector.

Publisher

xplane

Discipline or Practice

Organisational Design

Hero HERO:
Editable source files available

A User Manual for [me]

A canvas for individual sharing about work preferences, meant for building good teams and working relationships. The publisher intends for this to be used for making preferences explicit but not for making demands. PDF and Adobe Illustrator file available.

Publisher

Cassie Robinson

Discipline or Practice

Organisational Design

Features

Legal Design Toolbox

This is a set of resources for designers who are approaching legal challenges with a creative, generative, human-centered approach. The toolbox provides guides, tools, and examples to help you scope & tackle these challenges with design. It includes a Legal Communication Design Toolbox, a Legal Design Pattern Library, and a Legal Product Typology. It covers policy prototyping, visual design, and data visualisation.

Sustainable Livelihoods Approach: A Toolkit for Wales

The Sustainable Livelihoods Approach (SLA) is a method of analysing and changing the lives of people experiencing poverty and disadvantage. It is a participatory approach based on the recognition that all people have abilities and assets that can be developed to help them improve their lives.
The SLA Toolkit For Wales provides practical tools to help people with participatory community development. The toolkit describes what the SLA approach is and how it can be used. The appendices then contain all the specific tools for undertaking SLA work, as well as a range of monitoring templates that can be used to track an individual or family progress using the approach.

Carbon IQ User Centered Design Methods Guide

This is one of the first collections of user experience methods. It describes and analyses user experience design methods by costs expended, time required, resources required, expertise required, and quality of data.

Publisher

Carbon IQ

Discipline or Practice

Design

Product Design

Hero HERO:
Editable source files available

Design Process Mini-Guide

The Design Process Mini-Guide is five-page document outlining a design process taught at the Stanford d.school. The school gives this resource to students after a short design experience, to help solidify the takeaways and abstract the experience to useful framework. The publishers suggest using the document in conjunction with an action-oriented design experience, such as their related Gift Giving Project and Wallet Project. This resource is on an older archive version of the d.school website. The resource is also available in Spanish.

Publisher

Stanford d.school

Discipline or Practice

Design

Hero HERO:
Editable source files available

DemTools

DemTools is a suite of free, open source software solutions developed by NDITech and distributed for supporting democracy building efforts around the world. The software includes contact management, issue tracking, crowdsourcing, election monitoring, open data, and petition development tools. These were built with the developing world in mind but can also be used in other contexts.
An associated DemTools Guide Book offers an overview of each of the suite of tools, including use cases, user consideration, technical specifications, security considerations, languages/translations, the type of support offered by the publisher, instructions for deploying and hosting the tools and case studies of the tools in practice.
The publisher also offers free and paid hosting service and technical support, but some resources and expertise will be required of the user for setup and ongoing maintenance of the tools.

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Editable source files available

Stanford d.school Tools for Taking Action

This is a curated collection of 30+ resources from Stanford d.school classes and workshops, including activities, tools, and how-to guides. They are intended for anyone who wants to become more familiar with design thinking or unlocking creative thinking in whatever challenge being tackled. Some are full-fledged workshops that for guiding others through. Other resources are short worksheet-based activities.

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Editable source files available

Challenge and Prize Toolkit

Information and resources to guide United States federal employees working on challenges and prizes. It includes guidance on each challenge phase, from preparation to execution and also provides guidance on different types of challenges. It includes case studies and a list of resources for more detailed guidance and support.

Discipline or Practice

Strategic Design

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Can be remixed

Scenario Exploration System (SES)

The Scenario Exploration System (SES) is a serious game for future simulation (2035 and 2050). It involves participants exploring their long-term objectives in contrasting scenario-related contexts while interacting with other stakeholders. By creating a realistic journey towards the future, the SES generates a safe space to simulate possible responses connected to any issue of interest to the participants.
There are two editions: "Sustainable Transitions" and "Food Safety and Nutrition Challenges."

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Can be remixed

Systems Mythology Toolkit

This toolkit was developed to help us cope with the rapidly changing world, such as global networks and autonomous drone fleets—that have never existed before. The publishers suggest that we need new stories and new mythologies to tell us how these things fit into our lives and make sense of these transformations.
The toolkit contains a card deck exploring different colored "archetypes" or ways of making meaning and each includes different ways of understanding Interactions, Environments, Symbols,Design, Perspectives, and Voice.

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Can be remixed

Comment-Faire: Le Jeu

Designed with the assistance of the CNFPT and the DGAFP, this game is inspired by "Chutes & Ladders": a board game where the team must realize the major stages of their project, and sometimes encounters ladders (these "little miracles" that win several boxes at once) and chutes (these pitfalls that push back the project carrier). The resource is in French.

Thinking Big: How to Use Theory of Change for Systems Change

This report identifies five common pitfalls that organisations fall into when using theory of change, and walks through five rules of thumb that will help organisations to use the approach to tackle complex problems. The report includes case studies demonstrating these pitfalls and rules of thumb in practice.

Discipline or Practice

Systems Change

Hero HERO:
Editable source files available

Government Service Design Manual

This resource is intended to support United Kingdom government teams create and run digital services according to their Digital Service Standard. It covers Accessibility and assisted digital, Agile delivery, Design, Measuring success, Service assessments and getting on GOV.UK, Technology, The team, and User research.

Responsible Research and Innovation Toolkit

This online repository contains knowledge products, tools, inspiring practices, and projects to guide those interested in developing a research and innovation system that puts societal needs and desires at its center. The repository can be filtered by who it is useful for, topic, expertise required, related social challenge, category, and language.
The site also offers a self-reflection tool to assess your research and innovation practice on the basis of Ethics, Gender Equity, Governance, Open Access, Public Engagement, and Science Education

Foresight Training Manual

This guide is a facilitation toolkit for staff at Horizons and others interested in practising the Horizons Foresight Method in their own organizations. Its aims are to build foresight literacy in general, to explain the Horizons Foresight Method in particular, and to build capacity for horizon scanning in the Canadian federal government and other organizations. It provides a detailed description of concepts and processes, divided into 6 modules. Modules include facilitation guides, tip sheets, exercises, and other resources.

Publisher

Canada Government

Discipline or Practice

Strategic Design

Champion CHAMPION:
Can be remixed

There may be zombies: A Field Guide to Strategic Foresight

This Field Guide is designed to support new-to-foresight practitioners in incorporating future thinking and foresight into everyday projects. In addition to describing methods (including purpose, pros, cons and considerations for each), it also provides guidance on how to advocate for a foresight related project or approach in your organistion, cultivate a futures/foresight mindset, and build a team.
The ""zombies" referenced represent an unexpected and unlikely event for humanity. Stories about the potential of a zombie apocalypse prepare us for a new world full of uncertainty and risk.

Publisher

Alberta CoLab

Discipline or Practice

Strategic Design

Futures and Foresight

Basic BASIC:
Allows reuse

A Wayfinder’s Guide to Systems Transformation: 18 insights for catalysts and convenors

This is a report from the Workshop ‘How might we approach transformational change for complex challenges in the future?’, held in London 30-31 August 2017. It provides 18 insights and considerations for playing the enabler, catalyst, and convenor roles in creating a mindset of long-termism.

Discipline or Practice

Systems Change

This is Service Design Doing – Method Library

This resource is a method library containing 54 method descriptions for using the key methods in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping, and facilitation. This collection only contains building blocks. It doesn’t detail how to assemble them into a cohesive design process or how to plan or manage it. The associated (paid) book and curriculum offers this context.

Social Innovation Camps: a toolkit for troublemakers

This resource distills the United Nations Development Programme's experience and lessons with running Social Innovation Camps into a "how-to" manual for others. The publisher intends it to broaden a project's results, attract donors, find new partners, source new perspectives on an issue, and/or place beneficiaries at the centre of project design. The resource was created within an international development and social innovation context but can be adapted for public sector use.
It is available to view online or download upon creating a Scribd account.

Exploring Policy Innovation: Tools, Techniques & Approaches

This resource is an introductory description of a paradigmatic shift in public policy-making from traditional methods to new, innovative approaches. This includes a whole-of-government approach, a refocus on the user, an embrace of complexity, pro-activeness, and collaboration. It describes 7 opportunity areas for innovation in the traditional policy-making process.

Growing government innovation labs: an insider’s guide

This resource gives the real story of how government innovation labs develop in the development context in Eurasia, Asia and Middle East: organic and people-driven, often operating under the radar until safe to emerge. It shares a truthful examination of the twists and turns of seeding, starting up and scaling labs, covering the challenges UNDP faced and their failures, as much as their successes. It includes in-depth histories and lessons regarding 4 UNDP innovation labs.
The resource is meant for those interested in how innovation lab creation might look different in an international development context compared to labs in more developed countries.

Library of Facilitation Resources

This online library contains over 400 facilitation resources, available with free login. Tools are organised by topic: Team, Energiser, Idea generation, Issue resolution, Explore and understand, Action. They include information such as time required, group size, difficulty, materials, step-by-step instructions, tips, and variations as well as user comments.
This private company also offers free and paid session planner software using the methods in the library.

Publisher

SessionLab

Discipline or Practice

Process Facilitation and Co-Design

Hero HERO:
Editable source files available

Web Experience Toolkit (WET)

A front-end framework for building websites that are accessible, usable, interoperable, mobile friendly and multilingual for the Government of Canada and beyond, the resource includes a collection of of flexible and themeable templates and reusable components and related guidance. Content is also available in French.

Publisher

Canada Government

Discipline or Practice

Digital transformation

Service Design

Features

Techniques

Tactics

MaRS Library

The MaRS Library contains articles, templates, reports, workbooks, reference guides and videos covering a range of topics, including accounting, funding, governance, intellectual property, leadership, legal issues, marketing, product management, selling, social innovation, strategy and talent.
It is intended for an entrepreneurial context, but it can be adapted for a public sector organisational context.

UNDP Foresight Manual

This manual introduces strategic foresight as a practice in the context of the 2030 Agenda for Sustainable Development. It was created with consideration for the resource constraints in developing country contexts, so proposes light-touch and low-cost methods. However, it could easily be applied elsewhere.
The manual features a selection of methods and techniques suited for framing development or policy discussions, but there are many methods and techniques available that are considered part of foresight and futures analysis. These span the gamut from long-term processes and quantitative data collection/analysis to participatory workshops and qualitative assessment of narratives.
It includes a review of different methods, including usage, strengths, challenges and examples of each in practice.

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Can be remixed

Lean Service Creation Handbook

A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.

ideas42 A/B Testing

An A/B test measures and compares the effectiveness of different versions of a program feature, service, or communication. This interactive tool helps users prepare for A/B tests, create random assignments of users to A or B, and helps users analyse which was more successful. The publishers suggest that this approach can be used by governments to optimize outreach materials, communications and engagement, program features, and processes (e.g., applications, payments).

Publisher

ideas42

Discipline or Practice

Behavioural insights

Champion CHAMPION:
Can be remixed

The Reference Panel Playbook: Eight moves for designing a deliberative process

Reference Panels, also known as Citizens' Assemblies, Commissions and Juries, are an example of long-form deliberative processes that are frequently used by governments and public agencies to obtain detailed guidance on important and sometimes controversial policies.
Based on the publisher's experience with reference panels, they offer eight moves from their playbook to help others plan their own deliberative process.

Publisher

MASS LBP

Discipline or Practice

Open Government

Features

Checklist

Basic BASIC:
Allows reuse

Paper Prototyping: A Guide For Surfacing Innovative Ideas More Quickly

This is a report produced in conjunction with IDEO after a 2-year initiative of the Rockefeller Foundation called Paper Prototyping, an effort to better inform investment decisions of the Foundation. While this resource is not a typical innovation toolkit, it was included because it describes an often implicit and invisible process of developing and testing proposals for innovative solutions to complex problems.

Discipline or Practice

Organisational Design

Hero HERO:
Editable source files available

Australia Digital Transformation Toolkit

This resource provides South Australian Government organisations with guidance on the development and format of their digital strategies, which they distinguish separately from an information and communications technology (ICT) strategy. The toolkit contains guidance on the development and format of digital strategies, a digital maturity assessment tool, a digital transformation prioritisation tool, a digital strategy template, and an implementation plan template.

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Can be remixed

Experimentation Toolkit

This web-based resource was designed to build an understanding of how adopting an experimental approach can be used to make policies more effective. It focuses on designing and delivering trials. It includes interactive guidance to determine which type of trial is appropriate.

Publisher

Nesta

Discipline or Practice

Public Policy

Champion CHAMPION:
Can be remixed

Design with Intent Toolkit

A collection of design patterns, or ‘gambits’, for influencing user behaviour through design. It’s applicable across product, service, interaction and architectural design, aimed particularly at socially and environmentally beneficial behaviour change. The patterns are drawn from a range of disciplines, and are phrased as questions or provocations to enable the toolkit’s use as both a brainstorming tool and a guide for exploring the field of design for behaviour change.
It includes cards, worksheets, and guidance, grouped into 8 lenses, which are disciplinary ‘worldviews’ or fields of research. A Brazilian Portuguese version is available. A how-to page provides tips for using the toolkit in a group facilitation setting.

Basic BASIC:
Allows reuse

Service Design Tools

An collection of communication tools used in service design processes that deal with complex systems, organised by design activities, representations, recipients, and contents. The website is the result of the research activity done by Roberta Tassi during her graduation thesis investigating the relation between communication design and service design, starting from the observation of the existing practices in the field of service design.
Each tool contains a description, how-to instructions, and case studies of its use.

Basic BASIC:
Allows reuse

Design Methods for Developing Services

The resource is both an online catalog of resources as well as a publication. Combined, they comprise a basic but comprehensive introduction to service design and a selection of service design tools. The resources include the fundamentals of service design, an explanation of the Double Diamond design process and how it is used in service design, what to expect when working with a designer, and tools and methods that service designers use in the creative process. The publisher is considered the creator of the Double Diamond design process, which is ubiquitous in the design world.

Discipline or Practice

Service Design

Features

Techniques

Glossary

Impact: A Foresight Game

IMPACT: A Foresight Game is a serious board game that teaches you to think critically and imaginatively about emerging technology and the future of society.
It's goals for players:
/ Learn the basics of futures thinking including some of the key terminology
/ Learn about the latest advances in science and technology (neurotech, nanotech, artificial intelligence, IoT, biotech, robotics)
/ Practice thinking about how these emerging technologies could evolve and the various ways they could influence society

The game is best played with 3-6 players and lasts 60-90 minutes.
Cost: $65

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Can be remixed

Establishing, running and closing a public sector innovation lab

The DesignGov experiment was an 18 month initiative of the Australian Public Service to apply design-led innovation to cross-agency problems. This resource is based on the experience of DesignGov and is intended to be a resource for others that might be looking to establish and operate a public sector innovation lab. This resource is offered as a personal contemplation about what should be considered when establishing, running and, possibly, closing a public innovation lab.

Discipline or Practice

Organisational Design

Features

Checklist

Open Government Data Toolkit

A collection of online guidance and knowledge to assist countries and others in setting up open data strategies and platforms.
The resource is comprised seven sections:
Open Data Essentials, Starting an Open Data Initiative,Technology Options, Demand & Engagement, Supply & Quality of Data, Readiness Assessment Tool, and Technical Assistance and Funding.

Publisher

World Bank

Discipline or Practice

Digital transformation

Open Government

Features

Glossary

Champion CHAMPION:
Can be remixed

Australian Government Guide to Behavioural Economics

This resource contains two guides: one about the general field of behavioural economics and another is on developing behavioural interventions for randomised controlled trials (RCTs). The website also contains an academic directory of researchers working in this field.

A Changemaker’s Guide to Storytelling

This resource includes a method and guidance for developing and getting comfortable with storytelling to engage your audience and collaborators in your project. It includes an 8 step process to developing and creating a "sticky" story to inspire and persuade others into action. It includes a downloadable guide with examples and tips and tricks as well as a checklist for evaluating your story.

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Can be remixed

Legal Leaks Toolkit – A Guide for Journalists on How to Access Government Information

A toolkit targeting journalists and includes concrete guidance on how to use their rights to access information. It is based on a comparative analysis of the access to information laws in the region covered by the Organization for Security and Cooperation in Europe, which has 56 participating states in Europe, Central Asia and North America; of these 45 have legal provisions on the right of access to information held by public bodies which are reviewed in this analysis. It is available in 13 national language versions.

Publisher

Access Info Europe

Discipline or Practice

Open Government

The Partnerships Analysis Tool

The resource was designed to help organisations: develop a clearer understanding of the range of purposes of collaborations, reflect on the partnerships they have established, and focus on ways to strengthen new and existing partnerships by engaging in discussion about issues and ways forward. The resource contains guidance as well as an interactive partnership assessment tool.
Although it was created with the health sector in mind, it is relevant for other sectors as well.
For innovation projects, Part 2: Choosing Partners may be problematic to assess since partners, approaches, and core business may be unknown.

Hero HERO:
Editable source files available

18F Product Guide

This guide is for people at 18F (a United States Federal Government technology transformation agency) who are wondering what to expect from a product manager on their team, as well as for product managers and those filling that role to understand what their team expects from them. This guide also serves as a resource for product management best practices at 18F. This guide could be used in other governments looking for product management guidance.

Publisher

18F

Discipline or Practice

Product Design

Digital transformation

Features

Tips&Tricks

Open Government Costing Tool

The Open Government Costing Tool is a Microsoft Excel based
application designed to support the collection and calculation of the cost of open government programs. This tool was created as a
companion to the Open Government Costing Framework and Methods, which details an approach to estimating the cost of open government programs. This tool is a template in which users can directly enter data collected on input units and unit costs of an open government program and automatically generate an estimate for the cost of the program. The publisher also offers written guidance on the use of the tool.

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Can be remixed

The Digital Engagement Guide

This web-based resource contains ideas and practical help to use digital and social media in the public sector. It is organised by techniwues, strategies, examples, and (user generated) questions. This resource can assist governments with service delivery and stakeholder engagement. The publisher's main website also contains other resources for online communication.

Publisher

Helpful Technology

Discipline or Practice

Open Government

Features

Techniques

Tools for government hiring

This playbook describes 10 "plays" organised around
designing the job, finding the right people, and guiding applicants. Each play includes guiding steps and examples.

Publisher

GovTalent

Discipline or Practice

Organisational Design

Basic BASIC:
Allows reuse

Toolkit for Supporting Social Innovation with the European Social Investment Funds

The toolkit's goal is to help actors conceptualize and operationalize their ambitions in terms of supporting social innovation. It contains not only “procedures” but also knowledge concerning social innovation.
The guide was designed to support European Social Fund (or other) funding organisations that want to focus mainly on service innovation (as opposed to systems innovation or internally oriented process innovation). But it also recognizes the idea of broader societal transitions and the need for changes in internal processes as a condition to make externally oriented innovative services tangible.
It contains social innovation background information, principles, strategies, project guidance, capacity building, staffing, and implementation.

Signal Spotter Starter Kit

This is a starter kit covering signal spotting, or detecting early signs of change in several fields: Technology, Policy, Business model, Citizen action, Research finding, Design, Application, Idea / innovation. The online resource includes video guidance, examples of signals in the different fields, and exercises for practice with signal spotting. It also includes exercises for signal spotting in one's own context.

Champion CHAMPION:
Can be remixed

Civic Service Design Tools & Tactics

An introduction to service design for public servants, and a set of practical ways to include design methods in your work. This resource was developed for the City of New York but is relevant to other cities, governments, and innovation labs as well.

Publisher

City of New York

Discipline or Practice

Service Design

Gamestorming Toolkit

This website and blog containing a toolkit based on the book GameStorming (not free) and intends to bring a playful or game-like atmosphere to group problem solving activities for the purpose of creating an mindset conducive to innovation and change-making. The site contains games for different purposes, including vision and strategy, planning, problem-solving, and decision-making.
The online resources describe each method and technique in terms of: Object of Play, Number of Players, Duration of Play, Material Required, Step by Step instructions and, in some cases, videos.

Policy Methods Toolbox

The Policy Methods Toolbox is a repository of policy development methods that helps policy practitioners identify and select the right approach for their policy initiative.
It is organised into four themes:
Start Right: a light touch approach to making the best start in policy projects.
Behavioural insights: the study of human behaviour, often drawing upon the empirical research in fields including economics, psychology and sociology.
Design thinking: also known as human-centred design, co-design and participatory design.
Public participation: engaging individuals and groups in the process of policy design and development, including the provision of information, consultation, collaboration and participatory decision-making.

The European Nudging Network

The mission of TEN is to ensure a scientifically and ethically responsible dissemination of applied behavioural insights throughout Europe and beyond. This is done through a range of Open Access (OA) online resources and member activities.
TEN hosts the Nudge Database, a community-sourced collection and validation system for cases of behavioural insights, including everything from interesting hypotheses to laws that have been applied on the basis of large randomised experiments.
The database is limited and contains examples primarily from Europe and the United States.

Publisher

OECD

Discipline or Practice

Behavioural insights

Champion CHAMPION:
Can be remixed

City Accelerator Guide for Embedding Innovation in Local Government

The guide offers practical guidance to local government officials on how to build a culture and practice of innovation and give local leaders an action-oriented framework for breakthrough
innovation. It lays out nine “Imperatives” towards this end, with concrete action steps for each to help cities get started, along with illustrative case studies.

Publisher

Living Cities

Discipline or Practice

Strategic Design

Organisational Design

JAMK Service Design Toolkit

A guided introduction to 14 common service design tools, such as empathy maps, personas, and customer journeys. They are organised by the publisher's methodology: Define, Learn, Solve, Test. Toolkit. The publisher offers a suggested path through the tools but the publisher suggests that each can be used on their own. The toolkit is available via website in exchange for your email address.

We Rise Toolkit

This resource offers guidance and tools for building social movements and community organising. While it is intended for those outside of government, governments may wish to help catalyze or support this work in some way or adapt the facilitation methods for its own internal innovative initiatives or projects. The tools are organised by: Rise Up, Build Up, Stand Up, and Shake Up. Individual tools may be saved to an online interactive toolbox or downloaded in bulk. The resource also contains Movement Building Journeys, case studies of these methods in practise.
No license information is evident, but the publisher states that its resources can be used non-commercially and may be reproduced with acknowledgement to the authors and JASS.

Assessing Innovation Potential for Social Impact

The resource is intended for those working in the international development or social impact space to assesses the future impact that innovation can deliver in a system. It focuses on three "systems": The Problem Space, The Innovation Space, The Context.
It's goals are to precipitate better understanding of the problem of focus and the context in which it exists, assess enablers and barriers
to innovation, track system change over time, and assess the impact of a program ex post facto. It includes tools and methods organised into different possible "journeys" that define overall related activities, resources, user values and timelines.

Hero HERO:
Editable source files available

Spreading Innovation

The National Centre for Public Sector Innovation in Denmark has developed this guide to help public sector workplaces share their own innovations and reuse others. It is relevant for anyone who wants to collaborate on spreading an innovation from one context to another. The guide consists of six steps with recommended actions to take and associated tools that help structure the dialogue throughout the process.

Basic BASIC:
Allows reuse

Do-it-Yourself Open Data Toolkit

The Do-it-Yourself (DIY) Open Data Toolkit provides a step-by-step guidance on how to develop an open data initiative. The Toolkit is primarily intended for municipalities that have not yet begun an open data project and need some guidance on how to implement one. It can also be referenced by other governments or organizations who are considering initiating an open data initiative.
The toolkit includes: Open data orientation, Planning considerations, Publishing sample data sets, Adopting an open data policy, Executing an open data pilot project with community engagement, and
Moving your open data initiative from pilot project to operational program.

Champion CHAMPION:
Can be remixed

Service Design and Delivery Process

A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure.
It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.

Discipline or Practice

Digital transformation

Features

Techniques

Glossary

Shape Better Services

The stated aim of the resource is to enable public sector organisations to use design management thinking and methods currently used by leading companies in the private sector. There is a library tools that are available for free (one must subscribe to access the case studies.) Many of these are commonly-used design methods which have been tweaked and re-branded as Shape Better Services resources. The library content is free to view but using their online guidance requires a paid subscription.

Champion CHAMPION:
Can be remixed

DIY Learn

DIY Learn is a set of online modules to help development practitioners understand and embed practical tools to support social innovation in their work. It contains a series of free, 2-hour courses as well as a trainers handbook. It was created for international development practitioners but is applicable for public sector staff as well.

Publisher

Nesta

A to Z of Engagement Techniques

A collection of 55 different public/stakeholder engagement techniques, including an assessment of difficulty, engagement level, cost, when might be used, how many people might be needed to run, timeframes, innovation level and a step by step guide for using each.

Basic BASIC:
Allows reuse

Inclusive Design Toolkit

This resource focuses on inclusive design, a methodology that enables and draws on the full range of human diversity, including those with limited abilities. The resource includes a guide on inclusive design, multiple short-films and a 20-minute documentary, as well as activity cards that follow 5 phases of a design process.

Hero HERO:
Editable source files available

The Better Government Toolkit

The Better Government Toolkit provides resources to build a better government through innovation. It focuses on four areas/verticals: Build a 21st Century Culture and Workforce, Improve Government Services Delivery, Solve Complex Problems, Collaborate with Innovators. It includes case studies within the United States Government. Each tool includes approach, actions and considerations, glossary of terms, related policies, and related resources.

Discipline or Practice

Public Policy

Hero HERO:
Editable source files available

Points of Contact Communications Toolkit

This is a collection of tools for an Open Government Partnership communications team, including the OGP's tips on blogging, branding, talking points, press guide, etc.
While this is specifically created for Open Government Partnership partners, it it can be adapted for other public sector initiatives, services, or programs.

Discipline or Practice

Open Government

Champion CHAMPION:
Can be remixed

OGP’s Participation and Co-creation Toolkit: From usual suspects to business as usual

This resource describes open government good practices and presents them to encourage further adoption and innovation. The publisher's goal is to help government reformers and civil society partners in improving the quality and output of co-creation processes across the Open Government Partnership (OGP). The resource was created to aid OGP partners but is applicable to others interested in open government.
The Toolkit contains content organised in a Question & Answer format, a matrix of participation and co-creation standards, and a map of 100 case studies from 39 countries.

Basic BASIC:
Allows reuse

Recursero de Evaluación

This tool is a condensed version of the Agile Evalution kit. It contains the key graphs and principles, including the Argentinian government's model on the lifecycle of innovation (Planificacion, Monitoreo, Evaluacion), theory of chain explanation, proposed learning modules, a Logic Model matrix of indicators, and several lists of evaluation questions.

Champion CHAMPION:
Can be remixed

Open Data Toolkit

The Open Data Toolkit provides guidance intended for South Australia agencies and local councils release open data, although can be adapted to other contexts. It includes guidance on the following steps: Identify, Classify, Approach, Approve, Publish, Maintain.
It includes suggestions on governance decisions and roles as well as privacy, public value, and intellectual property guidance.

Discipline or Practice

Open Government

Features

Checklist

Champion CHAMPION:
Can be remixed

How to Run a Civic Lottery

This step-by-step toolkit describes an inclusive approach to recruiting participants for public consultation or engagement processes. The publishers designed the Civic Lottery process to mitigate the shortcomings and distortions produced by traditional recruitment methods. The approach introduces randomization at multiple stages of the participant recruitment and selection
process. This toolkit is best for those who have decided that a reference panel is right for their situation (see the publishers associated toolkit on reference panels) and want to make sure that their selection process is fair and inclusive.
The toolkit was developed based on lessons learned by the publisher in deploying reference panels in Canada.

Publisher

MASS LBP

Discipline or Practice

Open Government

Basic BASIC:
Allows reuse

A Handbook for the Experiment Co-Creation Platform

The Experiment Co-Creation Platform (ECP) is a model for collaboration and experimenting dedicated in delivering sustainable solutions to wicked urban problems.
The ECP model was developed and prototyped by Demos Helsinki. In the model, cities, higher education institutions and non-academic collaborators such as companies and foundations together define a desirable shared vision to work towards to as well as identify the challenges preventing the vision from happening. Research-based teams develop their research and solutions to the identified challenges through experimenting in a real-life urban setting and support from experts of various fields. The goal is to increase teams’ technology readiness level (TRL) from TRL4 “technology validated in a lab” to TRL5 “technology validated in a relevant environment” and create a premise for feasible, scalable solutions that work in practice.
The resource provides

Publisher

Demos Helsinki

Discipline or Practice

Design

Champion CHAMPION:
Can be remixed

Validation Guide

The publisher defines validation as the process of gathering evidence and learnings around business ideas through experimentation and user testing, in order to make faster, informed, de-risked decisions. The Validation Guide contains guidance and several tools, including an Assumption Mapper and Experimentation Execution Card for designing and setting up experiments to test ideas and products in iterative ways. The intended audience is large private companies but the principles and tools can apply to idea and product validation by governments. The guide contains several examples from the private sector and the publisher's website contains other free tools. Downloading the free tools is possible in exchange for an email address.

Discipline or Practice

Product Design

Features

Basic BASIC:
Allows reuse

Improved Innovation Decision Making

The IIDM Toolset was designed as a guide for organisations and individuals seeking to build the capacity of problem solvers to innovate and collaborate more effectively. The Toolset addresses two key components: (1) cultivating an innovator’s mindset, and (2) improving the processes that support decision making along the journey from idea to impact. The publisher asserts that both of these ingredients are vital for decision making to yield improved innovation. The Toolset offers users practical approaches that map to each of the 6 stages of decision making, including adopting the right mindset, generating insights, reframing challenges, developing and testing new ideas, and determining a course of action. The resource was created with a global development organisation structure in mind but is broadly applicable to other organisations interested in building innovation capacity.

Basic BASIC:
Allows reuse

Challenge Prizes: A Practice Guide

Challenge Prizes: A practice guide provides practical guidance and support to help explore challenge prizes and offers guidance on designing and running a challenge prize.
The resource covers what challenge prizes are, guidance on deciding whether a challenge prize is right for your situation, and scoping and planning a prize--including a Challenge Prize Design Worksheet and Challenge Prize Schedule Worksheet.

Publisher

Nesta

Discipline or Practice

Social Innovation

Design

Strategic Design

Hero HERO:
Editable source files available

IoT Service Kit

The IoT Service Kit is a board game that brings domain experts out of their silos to co-create user-centric IoT experiences. The Kit consists of three major components: maps, tokens and cards, which can be downloaded and printed/3D printed. It includes source content on GitHub as well. Its stated goals: achieve mutual understanding, stay tangible, and make complex simple. It is best for those who have some understanding of service design processes and principles as well as IoT technologies.

Publisher

Futurice

Discipline or Practice

Service Design

Digital transformation

Hero HERO:
Editable source files available

US Public Participation Playbook

The U.S. Public Participation Playbook is a resource for government managers to evaluate and build better services through public participation using best practices and performance metrics.
Based on discussions with US Federal Government managers and stakeholders, the publishers identified five main categories that should be addressed in all programs, whether digital or offline. Within each category they identified 12 unifying plays to start with, each including a checklist to consider, resources and training. They also provide suggested performance metrics for each main category.

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Can be remixed

Playbook for innovation learning

This playbook has been created for innovation practitioners who want to spread innovation skills, methods and tools or build an innovation capacity. It covers the design of effective learning experiences, identification and articulation of learning needs, pitching a learning offer at the right level, and connection of a team or innovation strategy with learning and development.
It contains overview of 35 methods that Nesta regularly uses in its practice. Each method description includes a short description explaining its purpose and background and how it can be used to help others think about and discuss learning for innovation.

Publisher

Nesta

Champion CHAMPION:
Can be remixed

Open Governance Research Exchange

A platform for researchers to share findings and methodologies and a repository of theoretical and applied research on open and innovative governance techniques and tools.
It includes:
A platform for researchers to share findings and methodologies;
A repository of theoretical and applied research on open and innovative governance techniques and tools;
A diversity of publication types – from research reports and journal articles to books and dissertations;
A taxonomy for browsing research by type of innovation, objective, region, sector or tool;
The ability to submit new research for inclusion on the site; and
A community for those interested and committed to studying the impact of governance innovations and a place for those with research questions to connect to those with projects to study.

Publisher

GovLab

Discipline or Practice

Open Government

MINDSPACE

The MINDSPACE report is used by the Behavioural Insights Team as a framework to aid the application of behavioural science to the policymaking process. It is a predecessor of the more simplified EAST framework. It describes four actions that should underpin government‟s attempts to change behaviour: Enable, Encourage, Engage and Exemplify. It includes a users guide for understanding what affects human behavior and describes the MINDSPACE framework through several case studies.

Discipline or Practice

Behavioural insights

Hero HERO:
Editable source files available

USDS Playbook

A playbook of 13 key “plays” drawn from successful practices from the private sector and government that the publisher believes, if followed together, will help governments build effective digital services.

Discipline or Practice

Digital transformation

Features

Checklist

New Zealand Digital Service Design Standard

The purpose of the standard is to provide guidance for those in the New Zealand government or anyone who designs or provides government services regarding the provision of accessible, integrated, inclusive public services. It includes principles, rationale, information on how to meet the standard, related implementation guidance and resources, and a glossary.

Discipline or Practice

Service Design

Digital transformation

Features

Glossary

Hero HERO:
Editable source files available

User Experience Design Services – Scenes

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts.
It contains free, downloadable and printable templates for professionals to construct scenes for prototyping products and services. There are also "add-on" scenes for specific situations or topics.
The toolkit contains editable and printable scenes components as well as a how-to guide.

Publisher

SAP

Discipline or Practice

Service Design

Champion CHAMPION:
Can be remixed

Citizen Sensing: A Toolkit

Produced as part of the Making Sense project, which draws on nine citizen sensing campaigns in Holland, Kosovo and Spain in 2016 and 2017. Based on that experience, the publisher developed a framework and methods and tools for citizen participation in environmental monitoring and action. Their approach is bottom-up and participatory, which the publishers call "citizen sensing."
The publishers offer a software platform for collecting data, methodologies for making sense of data, and best practices and tools on community engagement and co-creation.

Publisher

Making Sense

Discipline or Practice

Open Government

Positive Deviance Initiative

The publishers describe the PD concept as: based on the observation that in every community or organization, there are a few individuals or groups whose uncommon but successful behaviors and strategies have enabled them to find better solutions to problems than their neighbors who face the same challenges and barriers and have access to same resources.
This resource orients newcomers to the Positive Deviance (PD) approach and provide the essential tools to get started. It includes a brief description of basic definitions, as well as the guiding principles, steps, and process characteristics. This guide also includes suggestions of when to use the PD approach, facilitation tips, and outlines possible challenges. The publishers suggest that PD is best understood through action and is most effective through practice.
The resource includes principles and step-by-step guidance. It is available in English, French, and Indonesian.

Models of Impact

A Role-Playing and Ideation Game That Simulates The Process Of Launching A Social Enterprise. The game walks players through a series of activities in order to simulate the process of ideating and launching a social enterprise in four steps: Learn, Invent, Program, and Report. It is available via a pay-what-you-want digital download, and includes instructions for gameplay, a glossary of 200+ business models, and a suite of other resources.

Publisher

verynice

Discipline or Practice

Social Innovation

A Beginner’s Guide to Enabling Open Government

This resource is developed by and for open government influencers - civil servants and civil society representatives seeking to collaboratively make governance processes transparent, participatory and accountable. It is intended for those who want to be an open government influencer.
The original guidance includes recommendations and experiences from experienced leaders in Europe and Central Asia. It follows the publishers' joint journeys in navigating challenges to creating an enabling environment for open government. It was developed based in insights and lessons from those journeys.
The guidance follows three steps: 1) Reflect on constraints, build core competencies, 2) Identify and prioritise shared challenges; and 3) Develop processes for programs and policies
It contains step-by-step guidance for facilitating conversations as well as avoiding common pitfalls.

Champion CHAMPION:
Can be remixed

Lean Brand Creation Canvasses

Lean Brand Creation is a structured method for lean creation of a new brand, and a strategic guideline for an existing brand in any brand, marketing & experience design work. It contains a set of 22 canvasses. It is intended for a marketing context but some techniques could be adapted for public services or for stakeholder engagement.
It is an offspring of Futurice’s Lean Service Creation, and can be used with the LSC toolkit or on its own.

Publisher

Futurice

Discipline or Practice

Product Design

Basic BASIC:
Allows reuse

Smaply Learning Resources

This set of service design resources includes a downloadable zip file of resources created by MrThinkr, such as templates, examples, and guidance on personas, journey mapping, and stakeholder mapping. The website contains video guidance on how to use these methods. In order to download the zip file, you must enter your email. The publisher is also marketing some paid software on their website.

Catalyzing public sector innovation

This resource covers five key roles in a public innovation ecosystem: Problem Solver, Enabler, Motivator, Convener, and Integrator. For public administrations wanting to make an impact on a societal challenge, it helps identify where to start, and how the administration fits in with other actors already focused on the same or similar challenges. By understanding which of these five roles to assume when launching an initiative, organisations may be able to more effectively deploy their resources, partner with other organizations, and reduce redundancies. The resource is based on an examination of innovation initiatives in the United States, but may be applied elsewhere.

Champion CHAMPION:
Can be remixed

Inclusion Toolkit

The toolkit includes 5 methods for designing a more inclusive lab. The toolkit begins by guiding users through basic user observation, identification, and categorization processes (observation, interviews,
and personas). It then moves into problem definition and stakeholder prioritization, and finally defines a concrete suggestion for increased
diverse stakeholder governance. It includes templates and examples for each method.

Discipline or Practice

Design

Open Government

Customer Communications Toolkit for the Public Service – A Universal Design Approach

This toolkit provides guidance for public servants on how to communicate with the public using the simplest and clearest language possible and to ensure that all services are accessible, and meets the diverse needs of all our customers. The guidance is based on Universal Design principles.
The toolkit contains advice on general writing style principles, verbal and non-verbal communications, design of forms and documents, web and social media content and how to display signage. It features a series of tips and tricks for evaluating the inclusiveness of communications.
This approach is not only useful in the public sector for improving service experiences but also as a way of making overall communications more open and accessible.

Champion CHAMPION:
Can be remixed

DIY Toolkit & DIY Learn

The DIY Toolkit has been especially designed for development practitioners to invent, adopt or adapt ideas that can deliver better results.

Government Innovators Network

The Government Innovators Network is a collection of ideas and examples of government innovation for policymakers, policy advisors, and practitioners. It contains news, articles, reports, descriptions of award-winning innovative programs, and events as well as online communities of practice. The publisher's goal is to stimulate new ideas and bring people and ideas together around innovations in government for the purpose of stimulating discourse on the principles and practices of innovation and democracy.
Registration is required to access full content and community features.

Publisher

Harvard University

Discipline or Practice

Public Policy

Basic BASIC:
Allows reuse

Demand for Health Services: A Human-Centred Field Guide for Investigating and Responding to Challenges

This field guide introduces human-centred design as an approach to addressing challenges related to community demand for services (specifically immunization services, but it could be applied to others). This Field Guide exists to help investigate, understand and respond to challenges of demand. It draws on insights from behavioural science and employs human-centred methods to improve immunization outcomes. Includes a 170 page field manual, process map, and workbook with tools. Its process overview poster provides guidance on who to involve and expected time investment for each method in the process.

Champion CHAMPION:
Can be remixed

Australia Digital Service Standard

The purpose of the standard is to provide guidance for those in the Australian government or anyone who designs or provides government digital services regarding the provision of simple, clear and fast services. It includes 13 criteria, rationale, information about meeting the standard, design principles, service design and delivery process, related training and guides, and a glossary.
The resource also includes downloadable posters.