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Champion CHAMPION:
Can be remixed

Lean Service Creation Handbook

A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.

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Can be remixed

Adobe Kickbox

Kickbox is an innovation process that Adobe developed for its own use and then open-sourced so everyone can use it. It is both a process for individuals and a system for deploying that process across an organization at scale. It’s designed to increase innovator effectiveness, accelerate innovation velocity, and measurably improve innovation outcomes. It can also optimize innovation investments by reducing costs compared to traditional approaches. Adobe distributed 1000 physical boxes internally (each containing money for prototyping ideas) and have made the contents available for free download. The website and download contains facilitator instructions as well as instructions on how to create the original box and contents.

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Can be remixed

Public Problem Solving Canvas

The GovLab's Public Problem Solving Canvas is an online interactive canvas based on twenty questions to create and develop your public interest project. These twenty questions are designed to help you refine your understanding of the problem and those whom it affects; express your Big Idea; and turn that idea into an actionable strategy in the real world to the end of improving people's lives.

Publisher

GovLab

Discipline or Practice

Product Design

Strategic Design

Basic BASIC:
Allows reuse

IDEO Design Kit Field Guide to Human-Centered Design

The Design Kit resource is both a downloadable PDF as well as online guidance on the different phases of a human-centered design process, organised by Mindsets, Methods (Inspiration, Ideation, Implementation), and Tools. The PDF is only downloadable from the website after creating a user account at IDEO. Website includes instructional videos on the techniques of various user-centered design methods and techniques.

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Ethical OS Toolkit

The resource contains tools for visualizing and anticipating future risk of technology products, acknowledging that once technology is released and reaches scale it may be used for purposes beyond the original intention. The toolkit contains foresight methods, including 14 scenarios, for kicking off important conversations with product teams--including examples of current signals of future trends. It also contains a Risk Mitigation Manual with 8 risk
zones where hard-to anticipate
and unwelcome consequences are most likely to emerge. Finally, it contains 7 suggested strategies for future-proofing.

Carbon IQ User Centered Design Methods Guide

This is one of the first collections of user experience methods. It describes and analyses user experience design methods by costs expended, time required, resources required, expertise required, and quality of data.

Publisher

Carbon IQ

Discipline or Practice

Design

Product Design

Hero HERO:
Editable source files available

Design Jam Toolkit

This resource is focused on collaboration around designs for solving product problems, specifically on the topics of trust, transparency and control concerning the use of personal data. The methodology used was inspired by those from the Stanford d.school and IDEO. The toolkit is split into four sections – Plan, Discover, Ideate and Prototype.
The resource contains over 20 guided activities and supporting materials (including downloadable worksheets) covering materials for planning and running your own event, including one hour, half day, and full day example event agendas and facilitation plans.
It is intended for product managers, designers, developers, policy policy advisors, regulators, students, and others interested in opening up discussion about trust, transparency and control with a team, organisation, school or clients. It covers topics such as designing privacy statements, consent requests and other features which impact the perception of trust, transparency and control for product users.

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Can be remixed

Lean Brand Creation Canvasses

Lean Brand Creation is a structured method for lean creation of a new brand, and a strategic guideline for an existing brand in any brand, marketing & experience design work. It contains a set of 22 canvasses. It is intended for a marketing context but some techniques could be adapted for public services or for stakeholder engagement.
It is an offspring of Futurice’s Lean Service Creation, and can be used with the LSC toolkit or on its own.

Publisher

Futurice

Discipline or Practice

Product Design

Champion CHAMPION:
Can be remixed

Validation Guide

The publisher defines validation as the process of gathering evidence and learnings around business ideas through experimentation and user testing, in order to make faster, informed, de-risked decisions. The Validation Guide contains guidance and several tools, including an Assumption Mapper and Experimentation Execution Card for designing and setting up experiments to test ideas and products in iterative ways. The intended audience is large private companies but the principles and tools can apply to idea and product validation by governments. The guide contains several examples from the private sector and the publisher's website contains other free tools. Downloading the free tools is possible in exchange for an email address.

Discipline or Practice

Product Design

Features

Hero HERO:
Editable source files available

18F Product Guide

This guide is for people at 18F (a United States Federal Government technology transformation agency) who are wondering what to expect from a product manager on their team, as well as for product managers and those filling that role to understand what their team expects from them. This guide also serves as a resource for product management best practices at 18F. This guide could be used in other governments looking for product management guidance.

Publisher

18F

Discipline or Practice

Product Design

Digital transformation

Features

Tips&Tricks

Champion CHAMPION:
Can be remixed

User Centred Design Toolkit

This resource contains a framework and guidance regarding the use of user-centred design. The publisher defines the UCD process in six phases - two planning and four delivery phases. The two planning phases focus on typical project planning aspects such as problem space, resources, agency readiness, team logistics, governance, etc. The four delivery phases are about action, talking to users to understand their real needs, prototyping potential solutions, and building the minimum viable product ready for public use.
Each phase contains guidance, phase time-frames, workshop templates, tools and a checklist for deciding to proceed to the next phase.

Metodología AEI de la Innovación

La metodología AEI de la innovación, desarrollada por el Laboratorio de Innovación para la Gestión Pública Distrital (LABcapital) de la Veeduría Distrital de Bogotá , es una metodología que tiene como base la metodología de “Pensamiento de Diseño” así como un enfoque de “Diseño de Servicios” para concretar las propuestas, y usa la “Economía Comportamental” para la implementación de las ideas propuestas. Tanto el pensamiento de diseño como el diseño de servicios se utilizan dentro del sector público como metodologías que le permiten a ciudadanos y servidores públicos hacer frente a problemas sociales complejos.

Esta metodología esta diseñada tanto para servidores públicos como para ciudadanos que quieran co-diseñar soluciones innovadoras a retos públicos. Se busca especialmente, que esta metodología pueda aportar a la generación valor compartido, es decir, el mejoramiento de la calidad de vida de los ciudadanos, pero al mismo tiempo busca mejorar la productividad, calidad del servicio, la democracia y los resultados de las entidades públicas.

La Metodología AEI de la innovación se desarrolla por medio los siguientes pasos: 1) Empatía, 2) Intuición y 3) Acción. Mediante la implementación de estos pasos se busca identificar el contexto, motivaciones, comportamientos, necesidades, aspiraciones y valores de la ciudadanía así como las necesidades y metas de las entidades distritales que con su gestión buscan proponer ideas innovadoras para mejorar la vida de los ciudadanos. Todo esto conduce a que la innovación publica se convierta en una apuesta tendiente a promover el control social así como a fortalecer el control preventivo, la transparencia y la lucha contra la corrupción para el mejoramiento de la gestión pública distrital. Esta metodología se ha aplicado a más de 10 retos de ciudad, que LABcapital ha venido trabajando con varias entidades públicas de Bogotá.

Cualquier persona que tenga el interés de aportar ideas que puedan generar un impacto positivo en la población en general y en las entidades públicas puede aplicar la Metodología AEI de la Innovación. Por lo tanto ustedes, los lectores y en lo posible implementadores de la Metodología AEI de la Innovación, serán llamados coLABoradores.