This resource provides users with essential principles to ensure inclusivity when building a digital participation platform. The guide puts forward rules on how to communicate inclusively, guidelines on how to build an inclusive questionnaire, tips on how to combine offline and online participation and ensure representation, practical measures to build adaptable digital solutions and real-life examples for inspiration. It includes guidance and tips on how to identify groups at risk of exclusion,…
Toolkit Navigator
A compendium of toolkits for public sector innovation and transformation, curated by OPSI and our partners around the world
This Playbook compiles over 120 short exercises, games, scenarios, checklists and handouts to help individuals and teams discuss, learn, and share all aspects of the data lifecycle. The Playbook is divided into 10 modules that can be modified to suit individual needs and composed of facilitator tips to help strengthen data capacity. The resource is modular and includes specific exercises and example workshop templates. This content is also available in Arabic.
The Office of the High Commissioner for Human Rights (OHCHR) created the "Share, Learn, Innovate!" toolkit to present methods, tools and technologies to enhance knowledge sharing.
The toolkit acknowledges multiple experiences and perspectives and aims to be a catalyst for action. It collects the explicit knowledge of the organization, making it accessible, while simultaneously connecting tacit knowledge that is not codified but grounded in the experiences of practitioners.
The Share, learn,…
The Collective Intelligence Design Playbook, created by Nesta, offers a wide range of tools, tactics and methods to engage collective intelligence to solve societal challenges. Through practical instructions and case studies, the Playbook presents ways to orchestrate diverse groups of people, data and technology.
It is designed to be applied by teams or groups and features an introduction to help users understand the scope and potential of collective intelligence, practical guidance to sustain…
The Danish Design Center created the Ecosystem Mapping tool to help users get an overview of their project stakeholders and potential participants and analyse the motivations, resources and capabilities, that will become valuable for the overall ecosystem.
Through its application, users can map all actors (partners, collaborators, contractors, external stakeholders, etc.) in a given ecosystem in order to accomplish its mission. The tool provides users with "Question Cards" to confirm identified…
The UserCentriCities (UCC) Service Design toolkit is a curation of handbooks and tools to support the adoption of a user-centric approach in the design of digital public services. Compiled in collaboration with OECD OPSI Toolkit Navigator, it collects the most relevant tools and methods for cities, regions, and municipalities to use. It contains methods and handbooks developed and utilised by the UserCentriCities partner cities and regions network in their own user centric service development,…
The Anticipatory Innovation Starter Kit (AISK) offers a step-by-step approach to access a set of methodologies and tools to solve organisational challenges in the area of anticipatory innovation governance. Developed by the Experimentation Lab for Public Administration (LabX), part of the Administrative Modernisation Agency (AMA) in Portugal, the starter kit intends to be an actionable tool to envisage and anticipate changes in public sector organisations.
Users start in a "Pool of Problems"…
This handbook introduces actionable knowledge on developing a Transformative Theory of Change by applying a portfolio approach to address a systems innovation perspective for projects and programmes. Tools, methods and lessons learned are based on working hand in hand with EIT Climate-KIC projects around a portfolio of knowledge services for sustainable systems transformation.
The step-by-step methodology supports practitioners to design, implement and evaluate projects aimed at achieving…
Futures Frequency is a workshop method for groups of 8–20 people. This website provides tools for facilitating the workshop either online or in person. There are videos that introduce each theme and the facilitator’s handbook includes detailed steps for facilitating the group assignments.
Futures Frequency was developed by Sitra based on input from a development team in various fields. It's purpose is to increase participants’ ability to envisage different futures and take action towards…
This resource was designed to empower everyone to take a human-centred design approach. It was designed specifically for the Queensland Government in Australia but is valuable for anyone interested building an understanding of human centred design and how they can use it. The resource includes sections What is BCD, Why do HCD, and How to do HCD, each with detailed guidance and instructions. The website also includes detailed operational support guidance for procuring human-centred design work,…