This guide provides users with tips to better understand their community and capacity for community engagement, strategies to define engagement goals and ways to align community, capacity and goals. Developed in collaboration with the company Department of Civic Things, this resource explores the steps needed to create a sustainable and effective engagement strategy for your government agency. The resource is divided into two parts: Part One focuses on upfront strategy and planning; and, Part…
Toolkit Navigator
A compendium of toolkits for public sector innovation and transformation, curated by OPSI and our partners around the world
The Danish Design Center created the Ecosystem Mapping tool to help users get an overview of their project stakeholders and potential participants and analyse the motivations, resources and capabilities, that will become valuable for the overall ecosystem.
Through its application, users can map all actors (partners, collaborators, contractors, external stakeholders, etc.) in a given ecosystem in order to accomplish its mission. The tool provides users with "Question Cards" to confirm identified…
The Australian Public Service (APS) Framework for Engagement and Participation provides guidance, principles, and links to interactive tools that support public servants and managers to adopt and improve the participation and engagement of stakeholders and citizens as ways to earn trust and overcome complexity in dealing with society's challenges in the 21st century.
Public servants and managers are invited to subscribe to the principles that underpin this vision and actively use this toolkit…
The UserCentriCities (UCC) Service Design toolkit is a curation of handbooks and tools to support the adoption of a user-centric approach in the design of digital public services. Compiled in collaboration with OECD OPSI Toolkit Navigator, it collects the most relevant tools and methods for cities, regions, and municipalities to use. It contains methods and handbooks developed and utilised by the UserCentriCities partner cities and regions network in their own user centric service development,…
The Anticipatory Innovation Starter Kit (AISK) offers a step-by-step approach to access a set of methodologies and tools to solve organisational challenges in the area of anticipatory innovation governance. Developed by the Experimentation Lab for Public Administration (LabX), part of the Administrative Modernisation Agency (AMA) in Portugal, the starter kit intends to be an actionable tool to envisage and anticipate changes in public sector organisations.
Users start in a "Pool of Problems"…
This handbook introduces actionable knowledge on developing a Transformative Theory of Change by applying a portfolio approach to address a systems innovation perspective for projects and programmes. Tools, methods and lessons learned are based on working hand in hand with EIT Climate-KIC projects around a portfolio of knowledge services for sustainable systems transformation.
The step-by-step methodology supports practitioners to design, implement and evaluate projects aimed at achieving…
In 2020 and 2021, OPSI developed the idea of an Innovation Incubator jointly with the European Commission through the Horizon 2020 project. The goal of the incubator has been to to maximize the spread of learning and knowledge from initiatives to a larger ecosystem of actors. The OPSI-convened incubator has worked to connect experts and practitioners to provide insights and validation of transformative work, reduce duplication, and streamline replication efforts. The primary principle of the…
A library with over 150 different canvases and tools, all in relation to the Business Model Canvas and other visual design canvases. The canvases within the library focus on generating insights, strategic business development, value creation, value chains and user insight. The library contains quick tutorials and canvases in many languages and organises canvases by how they are licensed for reuse and remixing. The tools themselves are accessed by the canvas publisher's websites, which are linked…
This resource is for creating equitable change in schools and learning environments. It helps build the capacity of school communities and learning coordinators to set and pursue equity aspirations, so that every student is future-ready, no matter their background, circumstances, or learning preferences. The resource is based on a design thinking process and includes an overview, methods, and instructions that are specifically tailored to learning environments. The resource includes sections:…
The Design for Policy toolkit PROMPT is targeted toward policymakers who wish to identify where design can add value to the policy cycle process by enhancing user and citizen participation. The majority of the design tools included in the resource are common qualitative research and design methods and follow a gradual shift in emphasis from data-centred policy to people-powered policy, according to the publishers.
PROMPT has been collaboratively developed by PDR - International Design and…