Task Type: Problem solving

Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and the decomposition of a scenario into a blueprint of its elements, the reader can understand and improve their services from a Human-Centred design person

Features: Guiding framework, Tactics

This resource tells the stories of 20 teams, units and funds established by governments and charged with making innovation happen. i-teams, short for innovation teams, are dedicated teams, units and funds, to structure and embed innovation methods and practice in government. They are largely affiliated with Bloomberg Philanthropies and its associated i-teams program and usually within local governments. This resource analyses the diversity of structures and approaches, their impacts, and the key…

Features: Guiding framework

The stated aim of the resource is to enable public sector organisations to use design management thinking and methods currently used by leading companies in the private sector. There is a library tools that are available for free (one must subscribe to access the case studies.) Many of these are commonly-used design methods which have been tweaked and re-branded as Shape Better Services resources. The library content is free to view but using their online guidance requires a paid subscription.

Features: Examples or Cases

A platform for researchers to share findings and methodologies and a repository of theoretical and applied research on open and innovative governance techniques and tools. It includes: A platform for researchers to share findings and methodologies; A repository of theoretical and applied research on open and innovative governance techniques and tools; A diversity of publication types – from research reports and journal articles to books and dissertations; A taxonomy for browsing research by…

Features: Peer-reviewed literature repository

This is a collection of methods and activities, based on Hyper Island’s core methodology, for creative collaboration and realising potential in teams or organisations. It’s a collection of methods and activities, based on Hyper Island’s core methodology and is focused on Learning-by-doing (or Experiential Learning), Reflection (or Reflective Practice), and workshop or group facilitation. It includes Hyper Island tools as well as tools from others.

Features: Facilitators guide, Interactive diagnostic

This playbook describes 10 "plays" organised around designing the job, finding the right people, and guiding applicants. Each play includes guiding steps and examples.

Features: Checklist, Guiding framework, Tactics

An introduction to service design for public servants, and a set of practical ways to include design methods in your work. This resource was developed for the City of New York but is relevant to other cities, governments, and innovation labs as well.

Features: Guiding framework, Tactics

This resource is intended to support United Kingdom government teams create and run digital services according to their Digital Service Standard. It covers Accessibility and assisted digital, Agile delivery, Design, Measuring success, Service assessments and getting on GOV.UK, Technology, The team, and User research.

Features: Tactics, Techniques, Tips&Tricks

Features: Tactics