Techniques Archives - Observatory of Public Sector Innovation Observatory of Public Sector Innovation

7 March 2019

Australia’s BizLab Human Centered Design Curriculum

Australia’s BizLab, within the Department of Industry, Innovation, and Science, was established in 2016 and launched BizLab Academy in 2018. The goal of the academy is to teach Human Centred Design (HCD) to department employees,…

Angela Hanson

20 February 2019

Design Methods for Developing Services

Innovation Toolkit

The resource is both an online catalog of resources as well as a publication. Combined, they comprise a basic but comprehensive introduction to service design and a selection of service design tools. The resources include…

Angela Hanson

20 February 2019

Web Experience Toolkit (WET)

Innovation Toolkit

A front-end framework for building websites that are accessible, usable, interoperable, mobile friendly and multilingual for the Government of Canada and beyond, the resource includes a collection of of flexible and themeable templates and reusable…

Angela Hanson

20 February 2019

Open Data Swiss Handbook

Innovation Toolkit

The resource provides support for individuals and organizations wishing to publish open government data. Some guidance may be specific to the Swiss context. It is designed as a wiki: contributions from organizations and individuals that…

Angela Hanson

20 February 2019

Sigma Strategy Toolkit

Innovation Toolkit

This resource provides advice as well as tools for those involved in the development and implementation of public administration reform and sector strategies. It guides users through each stage of the development, implementation, monitoring and…

Angela Hanson

20 February 2019

Design Jam Toolkit

Innovation Toolkit

This resource is focused on collaboration around designs for solving product problems, specifically on the topics of trust, transparency and control concerning the use of personal data. The methodology used was inspired by those from…