Toolkit Format: Web-based resource

This Handbook for Working Innovatively in Public Administration guides you through the different phases of an innovation process. It contains templates and working documents tailored to the needs of public administrations. They explain various innovation methods, describe what is needed to apply these methods, detail how to actually implement these methods, and highlight what results can be expected. From preparation and team building, to research and brainstorming, to the development and…

Features: Guiding framework, Techniques

The AI4GOV Toolkit is aimed at fostering a human-centered and systemic perspective towards the development of public services that integrate artificial intelligence in a meaningful way. The toolkit offers a methodology and specific tools for the application of AI in real public sector projects aimed at solving societal needs, considering technology not as an end but as a means for reaching wider strategic objectives. The tools within this toolkit span throughout four main phases of the design…

Features: Examples or Cases, Techniques

The toolbox for designing digital services is intended to help public service owners, managers and other interested parties understand the design process and includes tools to make the process smooth. The process is described both in Estonian and English but tools are only in Estonian, which can be machine translated. The resource includes guidance on preparation and building a service team, understanding and choosing a focus, problem identification and solving, testing solutions, development of…

Features: Examples or Cases, Guiding framework, Techniques

The Transformative Innovation Policy (TIP) Resource Lab contains over 250 resources (such as tools, interactive canvases and narrative guides) structured across five components: 1. Systems, anticipation and transformative theory of change 2. Experimentation in policies and programmes 3. Evaluation using transformative outcomes 4. Capabilities - personal, organisation, and facilitating contestation 5. Knowledge communities and infrastructures The resource includes lessons for the design and…

Features: Examples or Cases, Facilitators guide, Guiding framework, Techniques, Tips&Tricks

This toolkit is designed to help governments implement the OECD Recommendation on Digital Government Strategies. By comparing good practices across OECD countries, this site guides decision-makers in using digital technologies to encourage innovation, transparency and efficiency in the public sector. The toolkit is composed of 12 principles to support the development and implementation of digital government strategies that bring governments closer to citizens and businesses, good practices and…

Features: Checklist, Examples or Cases, Guiding framework

The Danish Design Center created the Ecosystem Mapping tool to help users get an overview of their project stakeholders and potential participants and analyse the motivations, resources and capabilities, that will become valuable for the overall ecosystem. Through its application, users can map all actors (partners, collaborators, contractors, external stakeholders, etc.) in a given ecosystem in order to accomplish its mission. The tool provides users with "Question Cards" to confirm identified…

Features: Facilitators guide

The Australian Public Service (APS) Framework for Engagement and Participation provides guidance, principles, and links to interactive tools that support public servants and managers to adopt and improve the participation and engagement of stakeholders and citizens as ways to earn trust and overcome complexity in dealing with society's challenges in the 21st century. Public servants and managers are invited to subscribe to the principles that underpin this vision and actively use this toolkit…

Features: Examples or Cases, Guiding framework

The UserCentriCities (UCC) Service Design toolkit is a curation of handbooks and tools to support the adoption of a user-centric approach in the design of digital public services. Compiled in collaboration with OECD OPSI Toolkit Navigator, it collects the most relevant tools and methods for cities, regions, and municipalities to use. It contains methods and handbooks developed and utilised by the UserCentriCities partner cities and regions network in their own user centric service development,…

Features: Examples or Cases, Video guidance

The resource authors define responsible tech as applying an ethical approach when developing, using and distributing new technology in a way that contributes to an environmentally, socially and economically sustainable society. The Responsible Tech: Self-Assessment Tool is an online tool that takes users through a series of structured questions in order to enhance a responsible approach to tech development work. The tool can be used in the intervention, development and distribution of new…

Features: Glossary, Interactive diagnostic, Tips&Tricks

Futures Frequency is a workshop method for groups of 8–20 people. This website provides tools for facilitating the workshop either online or in person. There are videos that introduce each theme and the facilitator’s handbook includes detailed steps for facilitating the group assignments. Futures Frequency was developed by Sitra based on input from a development team in various fields. It's purpose is to increase participants’ ability to envisage different futures and take action towards…

Features: Facilitators guide, Video guidance