Toolkit Format: Web-based resource

This is a curated collection of 30+ resources from Stanford d.school classes and workshops, including activities, tools, and how-to guides. They are intended for anyone who wants to become more familiar with design thinking or unlocking creative thinking in whatever challenge being tackled. Some are full-fledged workshops that for guiding others through. Other resources are short worksheet-based activities.

Features: Associated curriculum, Facilitators guide, Guiding framework

Evidence and Resource Library on Public Sector Reform which documents country experiences, good practices and challenges, shares a wide range of information on modalities /methodologies on peer learning, publicises original, empirical research when and where knowledge gaps are identified, and documents and disseminates stories of change. Hundreds of entries are tagged by problem type, theme, and keyword.

Features: Peer-reviewed literature repository

The mission of TEN is to ensure a scientifically and ethically responsible dissemination of applied behavioural insights throughout Europe and beyond. This is done through a range of Open Access (OA) online resources and member activities. TEN hosts the Nudge Database, a community-sourced collection and validation system for cases of behavioural insights, including everything from interesting hypotheses to laws that have been applied on the basis of large randomised experiments. The database is…

Features: Examples or Cases

A collection of 55 different public/stakeholder engagement techniques, including an assessment of difficulty, engagement level, cost, when might be used, how many people might be needed to run, timeframes, innovation level and a step by step guide for using each.

Features: Glossary, Tactics, Techniques, Tips&Tricks

An collection of communication tools used in service design processes that deal with complex systems, organised by design activities, representations, recipients, and contents. The website is the result of the research activity done by Roberta Tassi during her graduation thesis investigating the relation between communication design and service design, starting from the observation of the existing practices in the field of service design. Each tool contains a description, how-to instructions,…

Features: Examples or Cases, Glossary, Guiding framework, Tactics, Techniques

This is a starter kit covering signal spotting, or detecting early signs of change in several fields: Technology, Policy, Business model, Citizen action, Research finding, Design, Application, Idea / innovation. The online resource includes video guidance, examples of signals in the different fields, and exercises for practice with signal spotting. It also includes exercises for signal spotting in one's own context.

Features: Guiding framework, Interactive diagnostic, Video guidance

Information and resources to guide United States federal employees working on challenges and prizes. It includes guidance on each challenge phase, from preparation to execution and also provides guidance on different types of challenges. It includes case studies and a list of resources for more detailed guidance and support.

Features: Examples or Cases, Techniques

This web-based resource contains ideas and practical help to use digital and social media in the public sector. It is organised by techniwues, strategies, examples, and (user generated) questions. This resource can assist governments with service delivery and stakeholder engagement. The publisher's main website also contains other resources for online communication.

Features: Techniques

A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure. It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.

Features: Glossary, Techniques

A blog series introducing and sharing guidance for using different tools to support systems thinking and practice, including actor mapping, trend mapping, timeline mapping, ecocycle mapping, appreciative inquiry, and world cafe. Each offers a downloadable guide in exchange for an email address.

Features: Examples or Cases, Techniques