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An official website of the OECD. Find out more
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

Toolkit

MaRS Library

The MaRS Library contains articles, templates, reports, workbooks, reference guides and videos covering a range of topics, including accounting, funding, governance, intellectual property, leadership, legal issues, marketing, product management, selling, social innovation, strategy and talent. It is intended for an entrepreneurial context, but it can be adapted for a public sector organisational context.
Toolkit

Signal Spotter Starter Kit

This is a starter kit covering signal spotting, or detecting early signs of change in several fields: Technology, Policy, Business model, Citizen action, Research finding, Design, Application, Idea / innovation. The online resource includes video guidance, examples of signals in the different fields, and exercises for practice with signal spotting. It also includes exercises for signal spotting in one's own context.
Evidence and Resource Library on Public Sector Reform which documents country experiences, good practices and challenges, shares a wide range of information on modalities /methodologies on peer learning, publicises original, empirical research when and where knowledge gaps are identified, and documents and disseminates stories of change. Hundreds of entries are tagged by problem type, theme, and keyword.
Toolkit

Challenge and Prize Toolkit

Hero HERO:
Editable source files available
Information and resources to guide United States federal employees working on challenges and prizes. It includes guidance on each challenge phase, from preparation to execution and also provides guidance on different types of challenges. It includes case studies and a list of resources for more detailed guidance and support.
Toolkit

The Digital Engagement Guide

Champion CHAMPION:
Can be remixed
This web-based resource contains ideas and practical help to use digital and social media in the public sector. It is organised by techniwues, strategies, examples, and (user generated) questions. This resource can assist governments with service delivery and stakeholder engagement. The publisher's main website also contains other resources for online communication.
Toolkit

Service Design and Delivery Process

Champion CHAMPION:
Can be remixed
A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure. It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.
A blog series introducing and sharing guidance for using different tools to support systems thinking and practice, including actor mapping, trend mapping, timeline mapping, ecocycle mapping, appreciative inquiry, and world cafe. Each offers a downloadable guide in exchange for an email address.
The mission of TEN is to ensure a scientifically and ethically responsible dissemination of applied behavioural insights throughout Europe and beyond. This is done through a range of Open Access (OA) online resources and member activities. TEN hosts the Nudge Database, a community-sourced collection and validation system for cases of behavioural insights, including everything from interesting hypotheses to laws that have been applied on the basis of large randomised experiments. The database is…
Toolkit

Open Policy Making Toolkit

Hero HERO:
Editable source files available
The publisher defines Open Policy Making as developing and delivering policy in a fast-paced and increasingly networked and digital world through collaborative approaches, new analytical techniques, and testing and iteratively improving policy. The manual includes information about Open Policy Making in the United Kingdom government as well as tools, step-by-step guidance and techniques policy makers can use to create more open and user led policy.
Toolkit

A to Z of Engagement Techniques

A collection of 55 different public/stakeholder engagement techniques, including an assessment of difficulty, engagement level, cost, when might be used, how many people might be needed to run, timeframes, innovation level and a step by step guide for using each.