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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

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Toolkit

Australia’s BizLab Human Centered Design Curriculum

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Australia's BizLab, within the Department of Industry, Innovation, and Science, was established in 2016 and launched BizLab Academy in 2018. The goal of the academy is to teach Human Centred Design (HCD) to department employees, but also the rest of the Australian Public Service. The academy aims to strengthen the public sector's capability for evidence-based policy and service design while at the same time instilling a citizen-centric culture and building an alumni of human centred design…
Toolkit

The Better Government Toolkit

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The Better Government Toolkit provides resources to build a better government through innovation. It focuses on four areas/verticals: Build a 21st Century Culture and Workforce, Improve Government Services Delivery, Solve Complex Problems, Collaborate with Innovators. It includes case studies within the United States Government. Each tool includes approach, actions and considerations, glossary of terms, related policies, and related resources.
Toolkit

Service Design Playbook

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This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles
Toolkit

18F Product Guide

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This guide is for people at 18F (a United States Federal Government technology transformation agency) who are wondering what to expect from a product manager on their team, as well as for product managers and those filling that role to understand what their team expects from them. This guide also serves as a resource for product management best practices at 18F. This guide could be used in other governments looking for product management guidance.
Toolkit

Challenge and Prize Toolkit

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Information and resources to guide United States federal employees working on challenges and prizes. It includes guidance on each challenge phase, from preparation to execution and also provides guidance on different types of challenges. It includes case studies and a list of resources for more detailed guidance and support.
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