Skip to content
An official website of the OECD. Find out more
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts.
It contains free, downloadable and printable templates for professionals to construct scenes for prototyping products and services. There are also "add-on" scenes for specific situations or topics.
The toolkit contains editable and printable scenes components as well as a how-to guide.

Hero HERO:
Editable source files available

Publisher

SAP

Discipline or practice

Service Design

About this resource

Country/Territory

Date Published

License

CC BY-NC-SA Attribution-NonCommercial-ShareAlike

Formats

Interactive canvas

Editable document

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Service Design

The Service Design Playbook

British Columbia Government
This resource describes a comprehensive method for the BC Public Service (BCPS) to design services for British Columbians, although it...

Service Design Toolkit

Namahn
Flanders DC
SPIDER
A series of 16 individual templates for different service design methods and techniques, plus posters with a guiding methodology for...

Designing for Behaviour Change Toolkit

Bridgeable
This toolkit outlines Bridgeable’s approach to harnessing behavioural economics (BE) to design better products and services that nudge user behaviour....

The Social Design Methods Menu

Lucy Kimbell and Joe Julier
The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by...

Atlassian Team Playbook

Atlassian
This online interactive playbook is intended for teams to work better together in order to get things done. It is...

Practical Service Blueprinting– The Guide

Practical Service Design
Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and...

View all toolkits related to Service Design