User Type: Manager

This resource offers on ways to do things differently by introducing basic guidance on the process of design thinking. It provides guidance on how to introduce this new approach into day-to-day work in the public sector. It was developed for both policymakers and people who design and deliver public services who need to make large changes in how they serve their citizens. It includes guidance on creating an environment set up to do design work as well as an overview of some of the most commonly…

Features: Guiding framework, Techniques

This playbook describes 10 "plays" organised around designing the job, finding the right people, and guiding applicants. Each play includes guiding steps and examples.

Features: Checklist, Guiding framework, Tactics

An introduction to service design for public servants, and a set of practical ways to include design methods in your work. This resource was developed for the City of New York but is relevant to other cities, governments, and innovation labs as well.

Features: Guiding framework, Tactics

This resource covers five key roles in a public innovation ecosystem: Problem Solver, Enabler, Motivator, Convener, and Integrator. For public administrations wanting to make an impact on a societal challenge, it helps identify where to start, and how the administration fits in with other actors already focused on the same or similar challenges. By understanding which of these five roles to assume when launching an initiative, organisations may be able to more effectively deploy their resources,…

Features: Examples or Cases, Interactive diagnostic

This guide outlines BETA’s approach to developing behavioural interventions for randomised controlled trials (RCTs), based round 9 guiding questions through four project phases: Discovery, Diagnosis, Design, Delivery. The guide is designed to primarily help with the discovery and diagnosis phases. It also includes basic guidance on setting up an RCT. The website includes an academic directory of those working in the behavioral economics research community.

Features: Checklist, Facilitators guide, Tactics, Tips&Tricks

This resource is intended to support United Kingdom government teams create and run digital services according to their Digital Service Standard. It covers Accessibility and assisted digital, Agile delivery, Design, Measuring success, Service assessments and getting on GOV.UK, Technology, The team, and User research.

Features: Tactics, Techniques, Tips&Tricks

Authors Julie Wagner and Dan Watch draw from nearly 50 in-depth interviews with global-reaching and local-serving architects and innovation space managers to analyze the continuum of modern innovation-oriented workspaces. They find the role of well-designed innovation spaces in improving firm competitiveness, company culture, and the formulation of new products and ideas, offers important lessons for companies, universities and other drivers of the innovation economy on how to re-imagine space…

Features: Tips&Tricks

This resource includes a variety of tools and techniques, enabling government entities to develop initiatives and come up with innovative solutions to enhance the efficiency of the government sector, and improve the services provided by the government to individuals and entities.

Features: Guiding framework, Video guidance

Features: Tactics