Skip to content
An official website of the OECD. Find out more
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

This resource offers on ways to do things differently by introducing basic guidance on the process of design thinking. It provides guidance on how to introduce this new approach into day-to-day work in the public sector. It was developed for both policymakers and people who design and deliver public services who need to make large changes in how they serve their citizens.
It includes guidance on creating an environment set up to do design work as well as an overview of some of the most commonly used methods. It includes guidance on how to respond to challenges to this approach as well as a few tools in the appendix.

Champion CHAMPION:
Can be remixed

About this resource

Country/Territory

United Kingdom

Date Published

2017

License

CC BY-NC-SA Attribution-NonCommercial-ShareAlike

Formats

PDF publication

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Design

Adobe Kickbox

Adobe
Kickbox is an innovation process that Adobe developed for its own use and then open-sourced so everyone can use it....

The Gift-Giving Experience Project

Stanford d.school
The Gift-Giving Project is 90-minute (plus debrief) fast-paced project though a full design cycle, intended to give learners a tangible...

IDEO Design Kit Field Guide to Human-Centered Design

IDEO
The Design Kit resource is both a downloadable PDF as well as online guidance on the different phases of a...

SISCODE toolbox for co-creation journeys

SISCODE
The main goal of the SISCODE Toolbox is to provide support for the co-creation labs in making sense of existing...

18F Method Cards

18F
A collection of tools that describe how 18F digital service teams put human-centered design into practice. These cards are focused...

Open Innovation Toolkit

Mozilla Foundation
A community sourced set of best practices and principles to help incorporate human-centered design into a product development process. The...

View all toolkits related to Design

X