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Designing for Public Services

This resource offers on ways to do things differently by introducing basic guidance on the process of design thinking. It provides guidance on how to introduce this new approach into day-to-day work in the public sector. It was developed for both policymakers and people who design and deliver public services who need to make large changes in how they serve their citizens.
It includes guidance on creating an environment set up to do design work as well as an overview of some of the most commonly used methods. It includes guidance on how to respond to challenges to this approach as well as a few tools in the appendix.

Champion CHAMPION:
Can be remixed
Publisher

Nesta

IDEO

Discipline or practice

Design

About this resource

Country/Territory

United Kingdom

Date Published

2017

License

CC BY-NC-SA Attribution-NonCommercial-ShareAlike

Formats

PDF publication

See cases from others doing this in government

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