• AI-powered matching: Utilising advanced technology, Hafiz accurately connects businesses with the most relevant development partner services, significantly reducing time and effort needed.
• User-friendly interface: Hafiz features a streamlined and accessible interface that caters to users of all technical backgrounds and information is presented clearly and concisely, with no complex menus or technical jargon.
• Multilingual accessibility: Hafiz offers content in both Arabic and English, ensuring that all segments of the private sector can access and understand the available resources.
• Verified and current information: Hafiz sources its data directly from development partners, guaranteeing up-to-date and accurate information regarding their services and offerings.
• Multi-channel communication: Hafiz provides businesses with various communication channels, including an AI chatbot, contact forms, email, and phone calls, to ensure they can readily access support and guidance.

Launched in December 2023, The Hub has rapidly made its mark. Over 75 financial and technical support services from 20 development partners are now readily accessible to private sector companies, with thousands exploring the platform within the last month alone. The AI-powered matchmaker has connected businesses with relevant resources, saving valuable time and effort. We're currently in a crucial phase of expansion, actively onboarding new development partners and integrating their offerings.

• Government: The MoIC spearheaded Hafiz as a bridge between development partners and the private sector. We steered stakeholder engagement and secured buy-in from various partners.
• Development Partners: 45+ international development partners actively contributed their service offerings and expertise, enriching the platform's content and ensuring its relevance to diverse business needs.
• Private Sector: Businesses provided feedback during consultations and design workshops.

• Private Sector: Businesses of all sizes as well as private sector support associations gain access to a wealth of financial and technical support, unlocking opportunities for growth and innovation. SMEs, in particular, benefit from the simplified interface and targeted matching to overcome resource constraints.
• Development Partners: Increased visibility and efficient access with potential beneficiaries leading to more impactful projects and resource utilisation.

Hafiz, within its first month, received numerous inquiries from a diverse range of businesses, demonstrating its broad appeal. This surge signals the platform's potential to reach a wide audience, including entrepreneurs, startups, SMEs, and larger corporations. Thousands of businesses explored the platform, highlighting its capacity for meaningful connections. National, regional, and international media coverage underscores public interest in bridging the gap between the private sector and development partners. A dedicated Relationship Management database efficiently captures and tracks user interactions, providing valuable insights for evidence-based policymaking by the Ministry.

In response to the surging user base on Hafiz, the platform is proactively addressing challenges. Regular user experience audits and iterative updates enhance the interface, ensuring user engagement remains seamless. The introduction of an advanced project management system streamlines diverse initiatives, while stringent cybersecurity measures safeguard sensitive data. Community-building initiatives foster collaboration among users, promoting a vibrant knowledge-sharing community. These strategic responses aim to enhance Hafiz's effectiveness and user satisfaction amidst its rapid growth.

• Adaptation: Continuous improvements based on user feedback and evolving needs ensure the platform’s relevance and responsiveness to market needs.
• Active Partnership: Continuous engagement with development partners, and the private sector will drive regional collaboration and development on a larger scale.

While Hafiz is still new, its potential for replication is already observable:

• Internal Expansion: Within the Egyptian government, other ministries and agencies have expressed interest in integrating the Hub’s model, showcasing its potential to streamline resource access across sectors.
• Development Partner Collaboration: Several development partners are exploring possibilities for interlinking Hafiz with their own platforms, aiming to create a global network of support for the private sector.
• South-South Cooperation: the Ministry of International Cooperation envisions HAFIZ as a regional portal as many online visitors are from other countries

• User-Centric Design for High Adoption: Shaped by user research and collaborative sprints, Hafiz prioritizes innovation tools and user-centric design to address beneficiaries' challenges, resulting in a high adoption rate.
• Efficient Resource Allocation with AI: Hafiz's AI-powered search tool reduces businesses' time and effort in identifying support by 60%, enhancing access and streamlining processes, showcasing the transformative power of technology in resource allocation.
• Impactful Collaboration: Hafiz's success hinges on robust partnerships integrating government officials, development partners, and the private sector, presenting a collaborative model for future initiatives driving positive change through collective action.