Publication
Improving Corruption Risk Management in the Slovak Republic: Results from a 2023 Experiment in…
Global: Behavioural Insights
Do you have a project that uses behavioural science to facilitate the green transition? Submit your project by 19 April (Extended) April 14th to the OECD Call! Amidst global efforts to accelerate the green transition and achieve Net Zero targets, governments stand as pivotal agents of change, balancing societal perspectives with effective policies that align environmental and economic goals with social fairness. At the heart of this transition lie public policies which shape the trajectory...
The Program of Applied Research on Climate Action in Canada (PARCA Canada) combines behavioural science (BeSci) insights and methods with robust policy analysis to promote climate action. One of the main areas of focus involves collecting data over time on research questions of interest to the promotion of climate action in Canada (e.g. transportation, home energy use, waste management, engagement with nature, preparedness for extreme weather, disaster recovery, etc.) using a large and…
BI Project
Whāriki Haumaru: Encouraging voluntary participation at court for people with outstanding Warrants…
We seek to increase voluntary appearances for people with outstanding Warrants to Arrest (WTA) through reminder phone calls from Māori Wardens and Police. This Auckland-based project follows a proof-of-concept trial in the Eastern District, in which Māori Wardens made phone calls to people with outstanding WTAs and we compared voluntary appearance rates for those who were reached via phone to those who were not.
While this trial in the Eastern District showed indicative evidence that phone…
To support building the pipeline of skilled workers in Ontario, the Ministry of Labour, Immigration, Training and Skills Development (MLITSD) introduced the Skilled Trades Strategy (STS) in 2020 which aims to modernize the skilled trades and apprenticeship system by breaking the stigma and attracting more young people to the skilled trades, simplifying the system, and encouraging employer participation. In collaboration with MLITSD, the Ontario Behavioural Insights Unit (BIU) plans to run a…
Blog
Reducing friction in public services: Three lessons learned from the first International Sludge…
The International Sludge Academy, launched in 2023, is a partnership between the OECD and the Government of New South Wales (NSW) in Australia. Over the course of 5 months, 16 teams from 14 countries completed sludge audits on government processes and public services. Learn more about the Academy and the sludge audit approach in our previous blog: “Spotting the sludge: Behavioural audits to improve public services across countries.” Have you ever felt frustrated by an...
Bureaucracy in Jakarta faced 3 main problems: scattered and unstandardized data, siloed systems, and unintegrated services; making public services inefficient and costly, eventually decreasing public service quality. Jakarta Capital City Government addressed the mentioned challenges through JAKI, a Super-App that integrates services by unifying Jakarta’s bureaucracies and data in one digital ecosystem that prioritises citizen participation in overcoming city problems. JAKI is a one-stop…
In this project, São Paulo City Hall tested and evaluated the reformulation of collection instruments taking into account behavioral aspects. Currently the relationship between the City Hall and taxpayers is based on repressive inspections, difficult to understand communications and complex flows of payments. With the reformulation of how the IPTU is collected, this increased the municipal tax collection by R $ 60 million/ year. Further experiments have allowed for the estimation that an…
According to the 2021 OECD Trust Survey, a majority of citizens are satisfied with their government’s delivery of public services. However, they also think there is little chance of a service being improved if people complained. OECD countries have already committed to Building Trust and Reinforcing Democracy through a broad set of actions to respond to some of the key governance challenges. One of the ways to do this is to improve government services, through...