This guide provides users with tips to better understand their community and capacity for community engagement, strategies to define engagement goals and ways to align community, capacity and goals. Developed in collaboration with the company Department of Civic Things, this resource explores the steps needed to create a sustainable and effective engagement strategy for your government agency. The resource is divided into two parts: Part One focuses on upfront strategy and planning; and, Part…
Good For: Decide on an approach
Participatory budgeting is a community engagement method for governments looking to make their communities more inclusive and participatory. This guide provides key steps for developing a defined, efficient and effective participatory budgeting process, real-life examples and best practices and an interactive worksheet to get you started. By organizing a participatory budget, public officials can tap directly into the collective intelligence of their communities and align the allocation of…
This guide supports both beginners and seasoned practitioners in understanding the basics of digital community engagement. The resource explains why users should consider digital community engagement; how to prepare, who to involve and what to communicate; as well as how to ensure continuous engagement. The publisher's intent is to support leveraging digital solutions to maximise communities' collective intelligence and allocate time and resources in a more efficient and sustainable way. The…
The toolbox for designing digital services is intended to help public service owners, managers and other interested parties understand the design process and includes tools to make the process smooth. The process is described both in Estonian and English but tools are only in Estonian, which can be machine translated. The resource includes guidance on preparation and building a service team, understanding and choosing a focus, problem identification and solving, testing solutions, development of…
The OECD-OPSI Innovation Playbook offers an accessible, actionable and user-centred instrument to translate the OECD Declaration on Public Sector Innovation into practical guidance on how its principles can be applied to solve public sector challenges. The Innovation Playbook offers an entry point to help governments identify where they can build and leverage innovative capacities to solve present and emerging challenges. Intended for top officials and middle-managers, it helps users assess and…
The Collective Intelligence Design Playbook, created by Nesta, offers a wide range of tools, tactics and methods to engage collective intelligence to solve societal challenges. Through practical instructions and case studies, the Playbook presents ways to orchestrate diverse groups of people, data and technology.
It is designed to be applied by teams or groups and features an introduction to help users understand the scope and potential of collective intelligence, practical guidance to sustain…
The Australian Public Service (APS) Framework for Engagement and Participation provides guidance, principles, and links to interactive tools that support public servants and managers to adopt and improve the participation and engagement of stakeholders and citizens as ways to earn trust and overcome complexity in dealing with society's challenges in the 21st century.
Public servants and managers are invited to subscribe to the principles that underpin this vision and actively use this toolkit…
The resource authors define responsible tech as applying an ethical approach when developing, using and distributing new technology in a way that contributes to an environmentally, socially and economically sustainable society.
The Responsible Tech: Self-Assessment Tool is an online tool that takes users through a series of structured questions in order to enhance a responsible approach to tech development work. The tool can be used in the intervention, development and distribution of new…
The Anticipatory Innovation Starter Kit (AISK) offers a step-by-step approach to access a set of methodologies and tools to solve organisational challenges in the area of anticipatory innovation governance. Developed by the Experimentation Lab for Public Administration (LabX), part of the Administrative Modernisation Agency (AMA) in Portugal, the starter kit intends to be an actionable tool to envisage and anticipate changes in public sector organisations.
Users start in a "Pool of Problems"…
This handbook introduces actionable knowledge on developing a Transformative Theory of Change by applying a portfolio approach to address a systems innovation perspective for projects and programmes. Tools, methods and lessons learned are based on working hand in hand with EIT Climate-KIC projects around a portfolio of knowledge services for sustainable systems transformation.
The step-by-step methodology supports practitioners to design, implement and evaluate projects aimed at achieving…