Latvia’s E-index

Latvia’s E-index is the first national-level initiative helping central government institutions and municipalities to evaluate and recognize their level of digital transformation, foreseen solutions and learn from other institutions. This enables and motivates the development of the e-environment. Within the spirit of positive competition, the common goal is raising awareness of digital transformation, learning about policy and tools, and increasing quality and accessibility of services to citizens and business.

Innovation Summary

Innovation Overview

The monitoring and evaluation of digital transformation and public service delivery modernization and use of technologies, among governmental institutions of Latvia, started its implementation in 2014, both in central government institutions and municipalities. Since then the evaluation is run annually and Latvia’s E-index is carried out each year. The beginning of Latvia’s E-index started with a partnership with 6 different members from the government, NGOs, and businesses:

  • Ministry of Environmental Protection and Regional Development of the Republic of Latvia (MEPRD),
  • The Latvian Association of Local and Regional Governments,
  • The Association of Major Cities of Latvia,
  • Latvian Information and Communications Technology Association,
  • Latvian Chamber of Commerce and Industry, and
  • The state limited liability company “Lattelecom”.

This is the first measurement and evaluation activity of such a big magnitude. It involves national governmental institutions and municipalities.

Latvia’s E-index so far included 2 measurements with slightly different methodology, but same goals: central government institutions E-index conducted by MEPRD, and municipalities E- index conducted by a State limited liability company “Lattelecom”.

In the year 2017, 104 central government institutions were involved.

The goals of Latvia’s E-index are:

1) by encouraging a positive competition, help central and local authorities identify shortcomings and opportunities for improving service delivery, and digital transformation of service delivery processes and identify the most appropriate development directions;

2) promote the development of e-government and the efficiency of public administration processes through the service delivery, digital transformation, usage of shared services, digital communication and use of electronic solutions;

3) promote access to services and a more efficient use of EU funds.

Central government institutions' E-index and municipality's E-index, both, include evaluation methodology involving self-evaluation, publicly available data, research and expert evaluation methods to measure digital transformation and use of technologies. There is a distinction in focus in the methodologies used for central institutions and municipalities due to the diverse nature of the operations and goals. The result of Latvia’s E-index expresses the e-governance maturity level of an institution. Each level has the description and also recommendations for reaching the next level.

The evaluation for central governmental institutions focuses on the following criteria: digital transformation, communication with the public and public participation, availability of open data, provision of services, customer service and support and use of technologies in the internal processes and inter-institutional cooperation. Regarding municipalities, the evaluation focuses more on the digital transformation, technology use, and availability by measuring such criteria as development level of e-environment infrastructure, use of internet resources among clients and e-skills, e-government level and information system and security.

Implementation of Latvia’s E-index results has several high-value impacts. E-index is an important tool in measuring the results and raising awareness of digital transformation and e-environment development policy. Results and conclusions are used to support the government with evidence-based decision making and policy planning. Latvia’s E-index created a motivating effect on the digital transformation of institutions and municipalities involved.

On the other hand, the major success factor to facilitate top management engagement in the E-index process is public communication. The annual award ceremony is being organized for the announcement of results of Latvia’s E-index. Institutions and municipalities with the highest score receive Latvia’s E-index award. Each year, we run a special campaign that involves a special web page, press release, infographics, videos, and other activities to promote the results of E-index and encourage institutions to increase and upgrade their service provisions by digital means and learn from the successful experience of other institutions.

Innovation Description

Innovation Development

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Year: 2018
Level of government: National/Federal government

Status:

  • Evaluation - understanding whether the innovative initiative has delivered what was needed
  • Diffusing Lessons - using what was learnt to inform other projects and understanding how the innovation can be applied in other ways

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