myDYPAapp is a unique innovation for public service standards because it allows many functions to be performed at the same time, e.g. submission of applications, renewal of unemployment cards, receipt of supporting documents and update of Cvs. The added value of the innovation is the fact that it makes the entire DYPA information system for the job seekers available on citizens’ mobile phones. In addition, myDYPAapp is not just an informative application, it does not provide a very limited user interaction as it is usual for public administration applications, but it provides a wide range of possibilities and services when needed at the convenience of one’s mobile phone, thus avoiding movement to DYPA’s agencies at specific hours, long queues, and crowds. Moreover, myDYPAapp provides the possility of connection to the data of taxisnet (the information system of the Hellenic Taxation Authorities) and access to a multitude of information and functions.

myDYPAapp interoperates with DYPA’S existing information infrastructure. Two working groups, one comprised of DYPA executives and the development working group, continue to cooperate even after the launch of the innovation. Feedback from citizens is being continually received. Feedback is provided in the form of feedback forms provided by the application itself, as well as by users’ comments published in Google and Apple stores. In December 2021 a huge change took place in the DYPA’s information systems, due to the adoption of ESCO European classification, so it was deemed necessary to suspend the operation of the application for a few weeks. Various problems arise from time to time, which are dealt with by the cooperation of the working groups.

DYPA held a call_for_tender for a Contractor that would develop the application. Two joint working groups were established, a DYPA’s executives group and one by the contractor company (development_group). The company developed the product while the DYPA group provided specifications, directions, testing, project management. After the release of myDYPAapp, a new tender was held and a new contractor was chosen to support the application to this day with the same structure of joint working groups.

myDYPAapp is addressed to all citizens (for specific purposes), but mainly the job seekers. It is user friendly and familiar especially to the young people who use mobile phones extensively in their daily lives, as well as citizens without access to a personal computer.

An indication of the positive response the application has received from the public is the increasing number of installations of the application in the last two years, as follows:
• 30.000 installations in 2021,
• 59.000+ installations in 2022
It is noted that in the context of DYPA’s planning, the implementation of a user satisfaction measurement mechanism is included, regarding the services provided to citizens/businesses. This mechanism measures - also user satisfaction regarding the functions of myDYPAapp.

The creation of myDYPAapp is an adaptation of DYPA’s services to the new needs of users and to modern technological developments that require the digitization of services according to citizens’ needs, interaction and immediacy in serving them.
In today’s world citizens prefer to use their mobile phone to access all online services, because it is easily available and more familiar to users who are unfamiliar with the use of a computer or do not have a computer at all. Therefore, it is a new digital product, that improves DYPA’s delivery of services, and promotes DYPA’s interaction and communication with citizens. In particular, it improves user experience in relation to DYPA's electronic services ("eservices") which have an older technological generation of aesthetics.

Necessary conditions for the success of an innovation such as myDYPAapp are:
1.Τhe strong commitment of PES leadership to engage in innovation actions like myDYPAapp in accordance with the Strategic Planning of the Public Employment Service and the general priority of digitalisation in the government agenda.
2.Meeting citizens needs is an important condition to make an application like myDYPAapp successful. In this direction, features such as (a) a user-friendly interface and (b) fast provision of services to citizens without requiring their presence in specific locations (e.g. local agencies) are very helpful.
3. Continuous maintenance, support and update of the application taking into consideration feedback from users, and relevant changes in technology, legislation and public administration. Without these conditions the application runs the risk of becoming obsolete. However, these conditions are closely related to having human and financial resources to devote to them.

The application is constantly evolving since electronic services provided by the public sector need to be updated and adapted to every modification of the legal framework of Public Administration. The number of users is constantly increasing. Mobile applications are constantly expanding in private enterprises as well as in the Public Sector. Until now, there have been no instances of replicating the application by other Public Services or private bodies. Within DYPA’s Strategic Framework for Innovation, dissemination and further development actions of DYPA’s innovations are going to be included aiming at the transfer and capitalization of “lessons learned” and knowledge gained.

Lessons learned throughout the procedure of design, development, implementation and application of this project are the following:
1. Most digital services provided by public bodies should also be available from mobile phones, because these are more accessible to citizens.
2. When transferring the services from the computer to the mobile, the user interface must be redesigned so that it is more friendly and understandable to the user.
3. Digital services provided by public bodies need to be updated and adapted to every modification of the legal framework of the Public Administration.
4. Continuous maintenance and support of the application is particularly important.
5. It is important to integrate innovation into the strategic planning of the organization that develops innovative services.