Toolkit Features: Tactics

There is a free and paid version of this toolkit and an associated workshop offered by the publishers. The free version of the kit provides tools to structure your thinking when designing a service that includes machine learning elements. The core idea is that you first describe a user journey in a physical or digital space, and then use the materials from the kit to brainstorm service concepts in that space. The core materials include: - A booklet summarising key concepts for designing IA…

Features: Glossary, Tactics, Techniques

14 methods and 3 recipes suggesting how to combine them, associated with a guide book available for sale by the toolkit publisher. Accompanying each method: Purpose, Outcomes, How to do it, and Tips as well as a worked example, to help readers understand how the method and associated template can be used at the early stage of designing an innovative service.

Features: Tactics, Techniques, Tips&Tricks

This resource contains two guides: one about the general field of behavioural economics and another is on developing behavioural interventions for randomised controlled trials (RCTs). The website also contains an academic directory of researchers working in this field.

Features: Facilitators guide, Tactics, Tips&Tricks

The term data collaborative refers to a new form of collaboration, beyond the public-private partnership model, in which participants from different sectors — including private companies, research institutions, and government agencies — can exchange data to help solve public problems. This resource outlines 8 Phases for designing and implementing a data collaborative (partnership) at an institutional level. The online resource includes examples, enablers, tools, and resources for…

Features: Guiding framework, Tactics, Techniques

This resource includes a method and guidance for developing and getting comfortable with storytelling to engage your audience and collaborators in your project. It includes an 8 step process to developing and creating a "sticky" story to inspire and persuade others into action. It includes a downloadable guide with examples and tips and tricks as well as a checklist for evaluating your story.

Features: Checklist, Guiding framework, Tactics, Techniques, Tips&Tricks

Liberating Structures is a web resource that includes a collection of 33 results-oriented collaboration patterns have been developed and refined through field testing over a 10+ year period in a variety of sectors including healthcare and business. They are intended to complement conventional practices for organisational design and strategy design. They are designed to be used in an inclusive collaborative setting. Associated books (for sale) and video guidance is available to assist those…

Features: Tactics, Techniques, Tips&Tricks, Video guidance

This toolkit provides guidance for public servants on how to communicate with the public using the simplest and clearest language possible and to ensure that all services are accessible, and meets the diverse needs of all our customers. The guidance is based on Universal Design principles. The toolkit contains advice on general writing style principles, verbal and non-verbal communications, design of forms and documents, web and social media content and how to display signage. It features a…

Features: Checklist, Tactics, Techniques, Tips&Tricks

The toolkit is designed to be both informative and actionable - helping integrate the latest research in human behavior and decision making into practice. The toolkit features five tools to help designers apply findings from the field of behavioral economics to their practice in order to provide a head start on framing research as well as developing new strategies for solving user problems. The toolkit includes: Reference Cards: behavioral economics research findings organized and…

Features: Guiding framework, Tactics, Techniques, Tips&Tricks

The Hackers’ Kit supports different types of discussions around project and program design. It's aim is to normalise innovation in a large organization by embedding new practices in key project management business processes. Worked on and tested with over 25 project teams in the United Nations Development Programme, the toolkit is intended for an international development context but could be applied to any large organisation with a desire to innovate. It includes a wall map of the process,…

Features: Facilitators guide, Guiding framework, Tactics, Techniques, Tips&Tricks

The Shift Surrey guide provides an overview of Surrey's design approach to date, including a summary of projects and suggestions for building an internal community of practice inside government. At the end of the guide, there are several typical design tools, tips and tricks learned through Surrey's experience and suggestions for related design resources.

Features: Guiding framework, Tactics, Tips&Tricks