I-Gateway has innovatively transform conventional trading ways in public sector because:
1. It is flexible document types and applicable (multi-format); having clear and standardized data-exchange methodology, that follow international guideline has made it very flexible to be apply internationally. It accommodates manual and semi-manual processes, which made it easy to be utilize by multi entities and platform.
2. It ensure security; I-Gateway applied public key infrastructure to covers its transaction and secured them based on agreed electronic data structure.
3. It emphasizes on transparency and accessibility, I-Gateway support its operational with clear Service Level Agreement, which give certainty towards business community and provide “document tracking” menu to allow stakeholders to access their document status. Moreover, I-Gateway has monitoring dashboard to record each transaction and document sending time with other countries.

As a multi-channel platform, I-Gateway is very flexible in terms of security access and transmission process. Its flexibility has made it possible to be easily replicate by other parties with considerably lower investment cost. In ASEAN, I-Gateway is most utilized gateway other than Thailand, with zero hardcopy documents. More than that, I-Gateway is also the pioneer in establishing bilateral data exchange with non-ASEAN countries.

I-Gateway has been replicate for G2G platform in bilateral data exchange for certificate of origin and customs declaration with South Korea, China and Australia. Moreover, it also facilitate B2G data integration platform to exchange logistics document (delivery order and container release document).
The key learning points are to have an agreement about data exchange term and condition with trading partners, which include agreed business process specification, electronic data structure, including data elements type and quantity as subject to be exchange.

• Partners: Ministry of Trade, Customs and Excise, ASEAN countries, ASEAN Secretariat, traders.
• Public sector, both domestically and internationally, develop interconnectivity from their local system to I-Gateway. They also set up legal framework and business process adjustment.
• ASEAN Secretariat facilitates regular coordination meeting among ASEAN countries to conduct operation evaluation and dispute settlement.
• Traders also actively participated in piloting and evaluation phase.

• Traders, can benefited from trade cost efficiency, to be mentioned administration cost, courier fees, and operation cost (third-party fee). It is multi-channel and flexible tracing access by all related parties.
• Government officials, can benefited from data integration to conduct evaluation and data analysis towards trade transaction. Furthermore, I-Gateway also proven to minimize document fraud by ensuring the data authenticity and accelerate goods clearance timing.

Outcome of I-Gateway implementation are:
1. Trade Cost reduction, which include administration cost, courier fees, and operation cost (third-party fee), with approximately IDR 66 billion savings from total trade cost. In ASEAN fora, we conduct regular operation review and survey towards traders to measures its utilization.
2. Goods clearance acceleration, electronic transaction no longer require physical document submission. Document can trace trough Dwelling Time dashboard and shown that goods clearance are faster 2 days in average.
3. Optimize state revenue, it prevent fraud by ensuring data/information quality and authenticity. For example, in textile import fraud case from Malaysia can secure up to IDR 80 million (the value will depend on tariff rate and goods value). The document rejection rate due to data errors also decline up to 80 percent.

In the future, I-Gateway can be apply in wider collaboration scope, which involved more any document type and other trade agreement.

There are several challenges in I-Gateway implementation, they are:
1. Gap in knowledge and infrastructure readiness in each government agencies, both national and international, which then affected the implementation timing and technical issues occurred along the way. Therefore, domestically I-Gateway applied flexible data exchange tools to accommodate various necessity in internal systems from each entities. As well as to align business process among government agencies.
2. Bureaucratic procedure in regulation/rules adjustment that acquire certain period for the policy to be stipulate. In tackling this situation, we conduct High Level Meeting as forum for higher policy maker in order to bypass regulations making procedures, both in domestic and ASEAN forum.

o Gaining political will, in regards to have data integration support from higher-level policy maker are mandatory. Therefore, we involve each representative from national government agencies through the formation of Single Window Service Unit.
o National Legal adjustment, to ensure its technical implementation, setting up basic policy is crucial as operational guideline.
o Supporting system in national and ASEAN scope, in regards to harmonize business process and public service readiness among related parties, I-Gateway must have agreed electronic data exchange method, periodical coordination meeting, and sufficient capacity building to assist technical matters consultation by the Experts. Moreover, in ensuring I-Gateway sustainability, an organization must dedicate specific function to support its daily operational.

Currently I-Gateway method has been replicate for G2G platform to conduct data exchange to other countries bilaterally, such as: South Korea, China and Australia. Under this transaction, the type of trading document also expand not only for trade facility documents such as: Certificate of Origin, but also Customs Declaration documents, Quarantine documents and other certificates.

On the other hand, I-Gateway also replicated domestically for Business to Government (B2G) transactions. Specifically to accommodate logistics documents, such as: Delivery Order document and Container Release document, to do integration and validation in expediting goods clearance at Port. This replication collaborate public and private sector, from Customs and Excise, Cargo Owner, Shipping Line, Terminal Operator by utilizing Port System and Shipping Line System.

Out of this innovation we learn experience as follow:
1. It is sufficient to have an independent institution that has clear authority to accommodate aspiration or interests from relevant parties. By having a neutral position, the institution will inspire and encourage other entities to remove silo mentality and sectoral ego.
2. It is necessary to have a clear legal framework and operational guidelines for carrying out the trading activities under electronic data exchange platform, which comply with domestic rules and regulation to ensure the governance from each parties.
3. It is important to have a flexible and secure mechanism (multi-channel platform) to allow all parties to easily participated and be replicated in a wider scope in other trade agreement, which include more complete functions, such as: logistics platform, transportation platform and many others. As a result, through the flexibility, the investment cost can also be reduce.

In regards to further enhancement, National Single Window Agency is currently developing the 2nd Generation of Indonesia National Single Window (INSW) System. This improvement enables Tracking feature of I-Gateway to be accessed in mobile application format, which currently can be accessed through website only.