SIGAB – Information System for New Waste Management Model in Bogotá

A new waste management system, driven by information. Bogota has evolved its cleaning and recycling scheme, generating a profound transformation in the way in which citizens needs are met and garbage collection is managed. This model is based on the effective use of data and information. This initiative has allowed greater transparency in the actions of involved public and private organizations, an intense collaboration to provide the best service and enabling citizens active participation.

Innovation Summary

Innovation Overview

In the past decades, Bogotá city has held several waste management models with severe difficulties, so it was necessary to "think outside the box" and conceptualize a new model in which information is the DNA to control and manage the quality service citizens have dreamed about.

The new waste management model was structured in a way in which the city was served in five exclusive waste areas, each one with a dedicated operator. This allocation, achieved through the bidding process, in which the best proposals were chosen for each city area, implied the need to integrate the five operators information as part of a unified operation and at the same time specialized in each area.

The advantages of achieving total city coverage and owning a versatile, friendly and efficient service delivery scheme, proposed, in turn, two additional challenges: ensuring that citizens receive a service with superior and equivalent quality standards, plus ensuring that citizens perceive district public administration "as a whole", through the received service, regardless of the operator that serves the specific zone.

The new waste management model has a system called SIGAB (Bogota Waste Management Information System) through which operation, financial, commercial and service information has been standardized. Each concessionaire has its own information systems for service provision and for its own management as a collecting, sweeping and cleaning company. These transactional systems were integrated through an interoperability platform that standardized information flows so that they are consolidated as a large district operation.

SIGAB allows to consolidate and validate necessary information to control service provision and offer information to the different actors through a web informative portal, a transactional portal, control and management dashboards for public agency and concessionaires, a mobile application for citizens and an open data flow for all stakeholders: academia, national and local government and general public.

The designation of specific roles to each waste management process actor has been essential to promoting the transformation of the city into a city with open government, in the matter of cleanliness and waste management.

THE DISTRICT GOVERNMENT: to establish game rules, define the high-level technological architecture, perform its structuring role, establish incentives, promote its use and, in general, is the transformation leader.

THE CONCESSIONAIRES: to build technological solutions detailed architecture, reuse specific components, develop SIGAB, create coordination mechanisms, innovate and improve continuously and generally is the leader in the development of technological capabilities.

CITIZENS: to be permanently informed about the service, take advantage of digital media, interact for service improvement, create a culture and set an example.

A fundamental component was to finance the entire new scheme including SIGAB through a tariff charged to citizens. This meant that UAESP should not use resources from its budget. During the next eight years of the concession, the service and SIGAB information component are guaranteed.

The difficulties that were presented in the past have been definitively fixed and nowadays, standardized and timely information is obtained throughout the value chain of service provision. Additionally, services have been enabled to empower citizens and strengthen public agencies to manage city resources and services.

National Government guidelines and standards were adopted on digital government, information security, enterprise architecture topics; and also District standards in matters of cartographic information management and open data.

Cutting-edge technologies have been adopted. Internet of things: vehicles are being monitored in real time for the entire city; Big Data: Millions of data are received daily, consolidated and analyzed to optimize routes and verify compliance with scheduled routes; Data analytics: there are mechanisms of data analytics and indicator dashboards generation; Cloud Computing: All services have been implemented in AWS and Azure Clouds; Mobility: A mobile application has been implemented so that citizens can view their services, track the vehicle that will collect the garbage at their home and take a picture when they see a need for collection service and send it with their mobile device so that the corresponding operator attends it.

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Year: 2018
Organisation Type: Government
Level of government: Regional/State government

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