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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

Toolkit

SI Learning Repository

The SIC learning repository is an online, open resource available for innovators, researchers and policy makers to improve their skills in design for Social Innovation. The tools section is organised by main activities/actions, including: RECRUITING SOCIAL INNOVATORS STAKEHOLDER ENGAGEMENT IDEATION PRODUCT/SERVICE DEVELOPMENT PROTOTYPING SUSTAINABLE GROWTH AND IMPACT FUNDING OPPORTUNITIES For each tool, time commitment and team requirements are listed and each can be downloaded as a PDF.
Toolkit

Service Design Playbook

Hero HERO:
Editable source files available
This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles
Toolkit

Improved Innovation Decision Making

Basic BASIC:
Allows reuse
The IIDM Toolset was designed as a guide for organisations and individuals seeking to build the capacity of problem solvers to innovate and collaborate more effectively. The Toolset addresses two key components: (1) cultivating an innovator’s mindset, and (2) improving the processes that support decision making along the journey from idea to impact. The publisher asserts that both of these ingredients are vital for decision making to yield improved innovation. The Toolset offers users…
Toolkit

The Brains, Behavior & Design Toolkit

The toolkit is designed to be both informative and actionable - helping integrate the latest research in human behavior and decision making into practice. The toolkit features five tools to help designers apply findings from the field of behavioral economics to their practice in order to provide a head start on framing research as well as developing new strategies for solving user problems. The toolkit includes: Reference Cards: behavioral economics research findings organized and…
Toolkit

Customer Communications Toolkit for the Public Service – A Universal Design Approach

This toolkit provides guidance for public servants on how to communicate with the public using the simplest and clearest language possible and to ensure that all services are accessible, and meets the diverse needs of all our customers. The guidance is based on Universal Design principles. The toolkit contains advice on general writing style principles, verbal and non-verbal communications, design of forms and documents, web and social media content and how to display signage. It features a…
Toolkit

ideas42 A/B Testing

An A/B test measures and compares the effectiveness of different versions of a program feature, service, or communication. This interactive tool helps users prepare for A/B tests, create random assignments of users to A or B, and helps users analyse which was more successful. The publishers suggest that this approach can be used by governments to optimize outreach materials, communications and engagement, program features, and processes (e.g., applications, payments).
Toolkit

Gamestorming Toolkit

This website and blog containing a toolkit based on the book GameStorming (not free) and intends to bring a playful or game-like atmosphere to group problem solving activities for the purpose of creating an mindset conducive to innovation and change-making. The site contains games for different purposes, including vision and strategy, planning, problem-solving, and decision-making. The online resources describe each method and technique in terms of: Object of Play, Number of Players, Duration of…
Toolkit

The Social Design Methods Menu

Champion CHAMPION:
Can be remixed
The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by making services more valuable to customers and users, easier to use, with fewer resources wasted on implementing the right ideas in the wrong way (or on the wrong ideas entirely). This approach involves spending time understanding people’s experiences and resources on their own terms, taking methodical steps to analyse and address these with their active participation, and pushing for…
Toolkit

Grounded Change

Grounded Change is an approach and social innovation methodology used by the company InWithForward. It means flipping the order in which most social policies & services are made. Rather than start at the top, in boardrooms, they start at the bottom, with user needs. They have named 7 kinds of interactions that they believe are the most important to weave into policy, procurement, service delivery, and community activities. This resource contains the context, reasons, and mechanisms of Grounded…
Toolkit

Innovation Labs: A Do-It-Yourself Guide

Basic BASIC:
Allows reuse
This document gives you the information you need to create your own lab. This could be a UNICEF lab—or could simply be a space of creativity that is aimed at solving significant global problems through the application of dedicated local resources. It provides background on labs, defining a lab's purpose, budget and scoping, and examples of different lab models (outreach/training, product development, service development, operational research, and content broadcasting). It also includes…