Open innovation processes implemented by the public sector are carried out through the public procurement guide for innovation of the Colombian State Contracting Agency – Colombia Compra Eficiente. However, this process has many limitations and risks for public entities, due to those who postulate their solution proposals are not responsible for executing them. In that sense, innovation is not encouraged and ecosystem is not strengthened. In addition, the risks related to intellectual property and copyright are increased.

MedeINN’s methodology focuses on strengthening the solution proposals presented by the ecosystem, and the most innovative and with the highest impact is the one that will be contracted and executed in the District to improve citizen’s quality of life.

MedeINN's methodology has been implemented through the launch of several innovation challenges, managing to obtain solutions from the innovative ecosystem. Some of them have been implemented through pilot tests, subsequently carrying out different evaluations through technical analysis, interviews, surveys, among others.

We are now in a phase of improving the methodology, thanks to the lessons learned through each challenge launch and solution implementation. We want to make the processes more efficient and benefit the different actors even more.

That is why we are analyzing each step of the methodology, the failures and the achievements, receiving lessons from our collaborators and opinions from our beneficiaries, identifying each improvement opportunity that comes our way to make our project more and more innovative.

• Colombia’s National Planning Department accompanied us in the process of structuring the Laboratory with Benchmark and design advice.
• National Committee for Public Innovation validated our methodology and provided improvement opportunities.
• Secretariat of Supplies of the Mayor's Office of Medellín built the public policy of social, sustainable and innovative public purchases.
• IDOM, a Spanish consulting firm, validated our model and gave us with recommendations.

• Rural citizenship with the challenge of connectivity in districts, connecting families.
• The Mobility Authority benefits from monitoring parking areas, scaling this solution to an entire area and seeking its integration with the District's mobility APP.
• Boys and girls with the prevention of pregnancy.
• Citizenship in general with comprehensive solutions such as green areas and waste management.
• Public employees with optimal technological solutions to fulfill their obligatio

MedeINN has launched 4 open innovation process with the objective of solving 11 public innovation challenges. With public innovation and technology MedeINN has helped to solve important public problems of the city and improve citizens quality of life.

The challenges have been related to how to improve internet connectivity rural areas, how to reduce paper use in the organization, how to improve public space parking and develop Smart Parking projects, how to improve green areas maintenance and operation by using 4.0. technologies, how to transform solid waste into valid assets, and how to reduce pregnancy test and sexual violence by using technologies.

The results of the solutions found are: 350 citizens connected to internet in rural areas where never have arrived connection before, between 19 and 35 tons of paper saved per year, 33 parking lots with IoT sensor and data analytics to make intelligent decisions, 1 predictive model that optimize pruning of green area

The main challenges that MedeINN has faced are related to change resistant in the organization and the legal challenge of being the first successful initiative than implemented of the methodology of public purchase of technology and innovation in Colombia.

Also, is important to promote in public institutions the possibility of experimentation of new products and services and have clarity that failure is possible and is important that teams are prepared to adjust in the way to solved problems and continue advancing to reach innovation objectives and goals.

Also, is important to develop a change management strategy that can generate awareness in the public servers that are new products and services based on technology can help the organization to be more effective efficient and smart, because there is an important resistance created by professionals that sometimes promote barriers to successfully implemented technology-based innovation un public sector.

• The most important condition is leadership that dares to innovate, as these processes are fraught with risk and uncertainty.
• Also, human and financial resources that allow accompanying and managing innovative solutions, both from innovation and from different dimensions.
• Finally, regulation facilitates risk’s reduction and provides clarity to decision makers for prioritizing and trusting in this type of initiative.

It seeks to adapt for Citizen Participation’s Innovation Unit. In addition, MedeINN is implementing an innovation agents model, for having links that promote these processes in all Mayor's Offices of Medellín’s dependencies.

Likewise, our methodology has been socialized with Cali, Manizales and Bogotá’s Mayors in Colombia and with Mayors of Ecuador (Manabí) and Chile (Viña del Mar).

We also replicate our methodology in spaces such as the Alliance of GovTech Leaders, in the National GovTech Board and the National Public Innovation Committee

• The importance of not only managing risks and guaranteeing innovation, but also communicating the results.
• It is necessary to strengthen the capacities in investigation and strategic surveillance.
• In public innovation, it is mandatory to keep records and evidence of all phases, both the contractual and the innovation one, to guarantee transparency and disruption in the process.
• Risk management and call monitoring are key processes throughout the process cycle.

MedeINN is part of Mayor's Offices of Medellín’s Development Plan “Medellín Futuro”, in the line of Medellín Software Valley, and its challenges seek to target the SDGs and the New Urban Agenda. This is how pursue turning what was the most violent city in the world into the most innovative one, using technology as a tool for social transformation.