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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Governments can use artificial intelligence (AI) to design better policies and make better and more targeted decisions, enhance communication and engagement with citizens, and improve the speed and quality of public services. The Latin America and the Caribbean (LAC) region is seeking to leverage the immense potential of AI to promote the digital transformation of the public sector. The OECD, in collaboration with CAF, Development Bank of Latin America, prepared this report to help national…
Despite strong interest and greater awareness, blockchain has had minimal impact on the public sector, where few projects have moved beyond small pilots. At the same time, there is a growing scepticism and cynicism about public sector blockchain. This paper seeks to understand why this is, by analysing the latest research in the area and identifying and analysing government experiences with successful and unsuccessful projects. Although blockchain has yet to affect government in the ways that…
This report explores the powerful new technologies and opportunities that governments have at their disposal to let them better understand the needs of citizens. The research shows that governments must balance the tensions of using data harvesting and monitoring, and technologies that can identify individuals, to serve the public interest, with the inevitable concerns and legitimate fears about “big brother” and risks of infringing on freedoms and rights. The report is part of the 2020…
Cracking the Code is intended to help those working both within and outside of government to understand the potential, limitations and implications of Rules as Code (RaC), as well as how it could be applied in a public service context.
This report finds that governments are focusing on the overlooked by leveraging innovation to broaden their scope of action to specifically address the needs of segments of society that are at risk of falling through the cracks or otherwise need additional support to achieve equitable outcomes. The report is part of the 2020 Trends Report series, an annual trends report developed by the OECD-OPSI and the UAE’s Mohammed Bin Rashid Centre for Government Innovation (MBRCGI).
Research and analysis reveal that the most innovative countries and cities are taking action to eliminate points of friction between governments and those that they serve. This approach enables them to re-imagine the ways in which governments can collaborate and consider future scenarios. The report is part of the 2020 Trends Report series, an annual trends report developed by the OECD-OPSI and the UAE’s Mohammed Bin Rashid Centre for Government Innovation (MBRCGI).
This paper includes guidance to help governments learn about and explore AI in an effective and ethical way. Governments can use AI to design better policies and make better decisions, improve communication and engagement with citizens and residents, and improve the speed and quality of public services. While the potential benefits of AI are significant, attaining them is not an easy task.
The third annual trends report by the OECD-OPSI and the UAE’s Mohammed Bin Rashid Centre for Government Innovation (MBRCGI) presents a global review of the ways governments are transforming their operations and improving the lives of their people through innovation.
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