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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The Foundation for Science and Technology (FCT), in collaboration with the Agency for Clinical Research and Biomedical Innovation (AICIB), launched exceptional funding to support the reorientation of R&D teams in the development of initiatives that meet the immediate needs of the National Health Service (SNS) to fight COVID-19 (e.g, new prevention tools, therapeutic developments, diagnostic methods, actions to promote a resilient society, especially in the older population and in higher risk…
Two of the largest mobile phone operators in the Czech Republic are offering free unlimited mobile data are to all of their customers. This will help people who now have to work from home as well as those who need to communicate with other people. The offer also applies to Czech citizens currently residing in other EU countries so they can be in contact with their family and loved ones. T-Mobile is also offering unlimited data to state institutions and companies with framework…
The Incentive System for Innovation in Public Management (SIIGeP) is a programme which aims at enabling the innovation capacity in human resources, to improve the work environment and the development of management models. The coordination of the programme is held between AMA, INA (National Institute of Administration) and DGAEP (Directorate General for Administration and Public Employment). In response to the COVID-19 outbreak, through the Order No 3614-D/2020, # 11 SIIGeP was entrusted…
LabX - The Experimentation Lab of Public Administration - is supporting the response to the challenging phase the country is going currently through. Not intended to be a remote work manual, but a compilation of guidelines that builds trust and enables persistence in coping with the transformation that is happening in this distance mediated context. The document offers tools and methods for conducting remote research, co-creation or experimentation, and also guidelines for ensuring citizen…
The Contact Centres, managed by AMA, provide support to citizens and companies regarding digital services in the ePortugal and solutions such as the electronic identification (means of entering in the Health National portal “patient area”). It provides telephone, email and AI-based (virtual assistant) support. In a very short timeframe of a few days, AMA set in place, by itself and with other entities, the following actions:  Adaptation of the Interactive Voice Response (IVR) used by the…
The Health Service Executive's Digital Academy is collaborating with medtech companies and start-ups to provide agile solutions to Covid-19 problems faced in clinical settings. Examples include pulse oximeters integrated with applications that can be remotely monitored for oxygen depletion in patients (thereby requiring hospital admission) and working with roboticists to develop sterilisation robots using UV wavelengths that can kill Covid19 but have sensory reaction when humans enter its…