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The KP Citizen’s Portal is a highly interactive mobile application aimed at serving information and services, disseminating information, engaging citizens, and dealing with public complaints in Khyber Pakhtunkhwa, Pakistan. The application effectively uses modern ICT-based and e-governance tools to help citizens get the latest information about essential citizen services. Furthermore, the system implements a closed-loop regarding complaint management, helping government to solve issues and deal with complaints.

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UNDP wanted to understand what strategies women outliers or “positive deviants” in remote and deeply conservative areas which have minimal technology coverage, used to successfully join the workforce, become educated and serve their communities. Positive deviance is an experiential problem-solving approach that identifies locally designed solutions and ensures narratives of the outliers are understood before designing a programme; this is critical for designing behavioural change interventions.

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In the first interaction with government, citizens should be able to access in a satisfactory way services: in a cost-effective and reliable process, without facing bureaucratic delays or corruption. For this purpose, an innovative system has been developed to deliver citizenship and land ownership certificates to citizens, through an open platform.


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  • This platform, as well as any data and any map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
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  • Note by all the European Union Member States of the OECD and the European Union: The Republic of Cyprus is recognised by all members of the United Nations with the exception of Turkey. The information in this document relates to the area under the effective control of the Government of the Republic of Cyprus.
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