Country: Denmark

The Danish Government has launched COVIDmeter early april 2020. COVIDmeter is an standardized questionnaire based on the user’s consent obtained in accordance with GDPR. The questionnaire contains questions regarding general health and infection status. Statens Serum Institut (SSI) uses data to monitor the the evolution of symptoms among the Danish people. Data is pseudonyomized and only used in aggregated form - and stored 2 years at the SSI. Citizens provide data (user identification, health…

The Danish government launched the COVID-19 infection tracing app Smitte|stop the 18th of June 2020, which has been downloaded more than 660.000 times by the 3nd of July. This corresponds to approximately 12 percent of the Danish population – 14 percent of the population aged 15 years or more. It received the most downloads ever in Denmark by a new app on the first day and first week after publication. The key function of the app is to notify citizens who have been in close proximity to a…

The Danish parliament has made a number of adaptations to their parliamentary activity (see: Response to ECPRD request 4354, Adjustment of Parliamentary activity to Covid-19 outbreak, 20 March 2020). The Danish government has recommended that no more than ten people assemble in Denmark. In light of that fact, the Speaker of the Danish Parliament has made the following decisions with regard to voting in the Danish Parliament: • When a call to vote in the Chamber is played on the loudspeaker,…

Denmark is one of the world’s most digitized countries, acknowledged for its cooperation between academia, NGOs and the public and private sectors. We are inviting tech entrepreneurs, social workers, teachers, NGOs, public sector employees, companies, students, retirees – basically everyone in Denmark and abroad who want to help us identify and solve challenges that are appearing during the COVID-19 crisis.​ The idea was to search for ideas with a special focus on containment of…

Highway Interchanges are often highly congested. Solving it with traditional measures is costly. With the first Diverging Diamond Interchange (DDI) in Europe, road users change lanes when passing over the highway with fewer conflict points, enabling more capacity, improved safety and less congestion. The Danish DDI has a high return on investment. It was brought to life by an open innovation collaboration between the Danish Road Directorate and the Missouri Department of Transportation.

Innovative Complaint Management is changing an organizations understanding of complaints from looking at complaints as errors and faults to look at complaints as a potential for new solution to change the service of the municipality, and appreciatively receive complaints as a learning organization.

The system in the Kolding Municipality in charge of providing medical benefits underwent a comprehensive design driven innovation process aiming for better and more efficient service in 2015. Min Plan gives citizens an intuitive understanding of the medical benefit system, just as it empowers them to take responsibility for their own case, making it a successful journey through the system. The results currently show a 38% reduction in complains from citizens and 3 million euro saved a year.