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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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This website, as well as any data and map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
Funding to support scientific research and technological development projects to combat current and future pandemics through data science and AI, developed in partnership between the public administration and R&D institutions, and focused on supporting citizens and health care services and entities (duration of 24 to 36 months). Developed within the National Digital Competencies Initiative e.2030 (Portugal INCoDe.2030), the total funding is €3 million, with a maximum of €240 000 per project.
The Foundation for Science and Technology (FCT), in collaboration with the Agency for Clinical Research and Biomedical Innovation (AICIB), launched exceptional funding to support the reorientation of R&D teams in the development of initiatives that meet the immediate needs of the National Health Service (SNS) to fight COVID-19 (e.g, new prevention tools, therapeutic developments, diagnostic methods, actions to promote a resilient society, especially in the older population and in higher risk…
Two of the largest mobile phone operators in the Czech Republic are offering free unlimited mobile data are to all of their customers. This will help people who now have to work from home as well as those who need to communicate with other people. The offer also applies to Czech citizens currently residing in other EU countries so they can be in contact with their family and loved ones. T-Mobile is also offering unlimited data to state institutions and companies with framework…
The Directorate-General for Health has launched a dedicated microsite that gathers all public health information regarding the outbreak of COVID-19. The site has several guides and tools for health professionals, homeland security, schools, municipalities, touristic facilities and so on, daily updates with information on the outspread of the virus (number of infected people per municipality, number of deaths, numbers of cases by symptom, etc), and others such as approved laboratories for…
The Incentive System for Innovation in Public Management (SIIGeP) is a programme which aims at enabling the innovation capacity in human resources, to improve the work environment and the development of management models. The coordination of the programme is held between AMA, INA (National Institute of Administration) and DGAEP (Directorate General for Administration and Public Employment). In response to the COVID-19 outbreak, through the Order No 3614-D/2020, # 11 SIIGeP was entrusted…
LabX - The Experimentation Lab of Public Administration - is supporting the response to the challenging phase the country is going currently through. Not intended to be a remote work manual, but a compilation of guidelines that builds trust and enables persistence in coping with the transformation that is happening in this distance mediated context. The document offers tools and methods for conducting remote research, co-creation or experimentation, and also guidelines for ensuring citizen…
The Czech government launched an online hackathon "Hack the crisis" where companies or citizens can apply with their innovative solutions regarding the Covid-19 crisis. The aim of the hackathon is to support projects that arise from various initiatives and that are in line with the needs and priorities of the state. The hackathon involves all relevant components of the state who want to coordinate support projects in the application of solutions and also give perspective on their need.
Developments in the Citizen Map (site and mobile app versions), which provides users with georeferenced information for all public services and also allows the user to get digital queue tickets for onsite public services: o Ensuring there are no “open” queue tickets on the Map and provide textual and graphic information (including a new splash screen and banner) to users; o Targeting citizens, to help prevent crowding in on-site counters (in conjunction with ePortugal for more details to be…
The Contact Centres, managed by AMA, provide support to citizens and companies regarding digital services in the ePortugal and solutions such as the electronic identification (means of entering in the Health National portal “patient area”). It provides telephone, email and AI-based (virtual assistant) support. In a very short timeframe of a few days, AMA set in place, by itself and with other entities, the following actions:  Adaptation of the Interactive Voice Response (IVR) used by the…