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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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In the last weeks of March, work began to implement different mechanisms of care through digital means in the secretariat, thereby developing spaces to move current efforts towards a new normality. Through this, we seek a clear and open response to everything necessary to be able to support people who previously obtained physical services at the facilities. With this, we began various actions for the different sectors in different formats to face the new challenges it represents, to maintain the…
Suve is an automated chatbot, whose main task is to make sure that you and everyone living in or visiting Estonia get their questions answered from official sources. Suve has been integrated into several public websites. During the emergency situation related to COVID-19, she helps to provide accurate and trustworthy information in English, Estonian and Russian.
This short questionnaire will help assess the risk of being infected and provides recommendations based on the individual's situation. The answers in turn help the Estonian Health Board assess and predict the spread of the virus in Estonia. By answering the survey, further suggestions on how to behave in the situation will be received. By submitting this questionnaire, it is agreed that the IP address is being logged for the Estonian Health Board to differentiate between multiple entries. The IP…
Assistance for effective remote learning. Vilnius city municipality have created Google platforms for schools in Vilnius tp facilitate remote learning. Teachers were invitied to online course to help them adapt to remote online teaching, with specific incentives and bonuses in place to encourage professional development. Finally, thousands of pupils were given touchpads, who did not have opportunity to learn remotelly otherwise.
Digital Lunch&Learn: Public Sector Edition. “Digital is now!“ – from now on, that’s how we greet every day, because digital transformation went from being our future plan to the present part of our daily work routine. Quarantine has changed how we live and work, therefore GovTech Lab Lithuania and Digital Academy Lithuania invites everyone to spend their Friday lunch break learning something new, useful and prepare themselves for digital present and future. “Digital Lunch&Learn”…
ViLTė chatbot answer questions about Covid-19 from official sources. Truthful, reliable and up-to-date information on emergency, quarantine and coronavirus from official sources is crucial today. In order to facilitate the provision of reliable information to the public in the face of COVID-19 crisis, an automated conversation robot called ViLTė was installed by the Government of Lithuania at www.koronastop.lt.
National eHealth solution for COVID-19 testing. All PCR tests related to COVID-19 are processed on national eHealth system. All patients, regardless of where the sample was taken (drive-thru testing, emergency department, fever clinic, or hospital), can access their test results on their patient portal account.Those patients who have been tested at a drive-thru are automatically notified of the test result via SMS, and in case of a positive test – by a doctor's call.