Are you passionate about the potential of emerging technologies for democracy? Do you want to co-create innovative solutions that address real-world challenges in civic participation? We are looking for developers, designers, researchers, or technologists to join public sector teams to jointly create solutions to civic participation challenges in our co-creation bootcamp in Lisbon from 26 to 27 February 2025. Regardless of your sector – including whether it be academia, a start-up or a civil…
Global: Artificial Intelligence
When I was young, my parents resisted getting a microwave oven, believing it would encourage us to eat unhealthy and poor-quality food. It wasn’t until years later, when a friend actually bought them a microwave, that they relented, and started benefiting from the quick-fix cuisine it offers. They haven’t abandoned proper pots and pans, but they’ve found a way for tradition and expedience to coexist. Fast forward to today, and there’s a similar shift happening...
Brazil’s gov.br website offers almost 5.000 public services and has more than 200 million monthly page views on average. With so many service options, it’s paramount to make them easily available. Under that mindset, the Ministry of Economy developed two important improvements to its usability: the first is the use of AI to recommend services based on the citizen's browsing history. The second was creating User profiles as a way of finding services based on the citizens’ journeys.
In order to promote open government in Bogotá, strengthen trust, facilitate advocacy and digital democracy, improve the experience of procedures and services and the relationship between citizens and the District Administration, Chatico, Bogotá's virtual agent, was born. Chatico is a tool available on the Web and Whatsapp that enables citizen participation and identifies, unifies, centralises and rationalises procedures, services and information of interest to citizens.
We have developed an innovative GDP forecasting application based on Explainable Machine Learning (XML). It allows users to generate accurate and explicable economic forecasts from data sets with multivariate time-series. The application displays novel prediction changes for temporally ordered variable values, which largely increases the ability to explain predictions. It also includes a hybrid machine learning (ML) model that seamlessly combines all algorithms which outperform Sweden's National…
The Fourth Industrial Revolution brings many opportunities, but also new challenges for public administration. The online training for the Fourth Industrial Revolution: New Technologies, teaches public servants and private sector employees the basics of AI, Blockchain, Virtual Reality, IoT, 3D printing, Robots, Drones and the Digital Economy. Through quizzes, games and many illustrative examples, participants can immerse themselves into the modern world of emerging technologies, which is crucial…
"Electronic Quoter"" is a Peruvian purchasing innovative tool which consists of the implementation of information service aimed at public entities that contract through the Electronic Catalogues of Framework Agreements. It allows them to estimate the price of the goods contained in their purchase request and has allowed them to reduce the time of the preparatory actions of the procurement process from 68.1 calendar days to only 1 day, for the benefit of 2,000 public entities and the citizens…
With the aim of improving the experience and the quality of responses to requests, the Government of Buenos Aires unified its existing channels, working under the omnichannel criteria, and in February 2019, a responsive and helpful chatbot arrived on WhatsApp: Boti. The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. It has become a preferred channel for citizens in Buenos Aires when it comes to managing procedures, requests and…
Singapore has set its sights on becoming a world-class, tech-driven city-state, and it is doing so through the Smart Nation ambition, which seeks to harness technology to bring benefits from digital transformation in society, economy and government to how people and businesses live, work and play. The Open Digital Platform (ODP) is a key component in the digital infrastructure underpinning Singapore’s Smart Nation ambition. The ODP takes an integrated masterplan approach from the ground up,…
Every day, civil servants and officials are confronted with many voluminous documents that need to be reviewed and applied according to the information requirements of a specific task. This is the case when making decisions, drafting legislation and policies, reviewing legislation and policies, assessing the impact of legislation and policies, carrying out various analyses, describing data sources and services, and many other tasks. To enhance the processing efficiency and comprehensive analysis…