Innovation Tag Opengov: communication

We have launched the Citizens’ Packet to make Silesian Voivodeship Office (SVO) a  more friendly and serviceable place for users. The core of the packet consists of practical facilitations for our clients who seek information or help. Our client-oriented solutions comprise diverse solutions on every level of our customer care and spread to every organisational unit in the SVO. The Citizens’ Packet is available online via our brand-new official website.

Proactive Transparency initiative in Bosnia and Herzegovina is the first policy to address proactive disclosure of government information, co-created by the public institutions and civil society organisations. The result of of this collaboration was a policy document, 38 defined standard pieces of information, research conducted by civil society and improvement of government transparency.

The Regione Emilia-Romagna has, since 2014, developed a pilot strategy to promote and coordinate the use of social media by local police departments. Keeping in touch with citizens is the core business of every local police, but today, traditional communication tools and skills are not enough to respond to citizens' needs and demands. As such, we established a network of people inside local police departments to share expertise in the area of social media.

My Municipality (Meu Município) a free public portal that organizes and makes available the financial performance of 90% of the Brazilian cities in a intuitive, user-friendly way. It is used for citizens to understand, monitor and compare how Brazilian municipalities collect and spend our money. My Municipality is also designed for public managers in their analysis and decision-making about the city's directions.

The Electronic System for the Citizen Information Service (e-SIC) was developed to enable, in a cost-effective and efficient way, the reception and processing of access to information requests. The system facilitated the implementation of the Access to Information Act and serves as an essential tool for monitoring its implementation.

Law nº 12.527/2011, the Access to Information Act, has come to materialize, in practice, transparency mechanisms of public information predicted in the 1988 Brazilian Federal Constitution, and in other several international treaties. The Law consolidates the understanding that public information is owned by society, not by public bodies that produce or keep it. Reviewing and improving mechanisms of various processes, such as increasing transparency and knowledge management, were implemented.