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An additional 395 case studies are available in the case study archive.

In 2016 the NEB launched the Data Visualization Initiative to face the challenge of producing usable and useful data to go beyond using new technologies to deliver better service to citizens. It created multiple products from the same information to expand public participation in the energy dialogue and enable evidence-based decision-making. These products include interactive data visualizations and other materials, such as high school lesson plans, as a new way to engage experts and nonexperts.

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Converlens emerged from the Australian government’s 2017/18 Business Research and Innovation Initiative (BRII) "Digitally enabled community engagement in policy and programme design" challenge. The BRII challenge linked into OGP Australia’s first National Action Plan. Deploying artificial intelligence (AI) to provide a smart layer of qualitative natural-language processing techniques (NLP), Converlens assists people in government to excel at managing the submissions and communications process.

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As part of the engagement process on the redesign of Canada’s homelessness program, Employment and Social Development Canada engaged directly with people with lived experience of homelessness. Dedicated tools and mechanisms were developed to ensure the meaningful participation of people with lived experience, the removal and mitigation of financial barriers to engagement and recognition of the unique expertise and knowledge of people with lived experience.

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Employment and Social Development Canada (ESDC) led the design and implementation of a national poverty reduction strategy public engagement process. We offered Canadians multiple ways to share their views, from public town hall events to online discussions, to a youth contest, to an in-depth research project. The engagement process successfully reached thousands of Canadians in a short time frame on a low budget. The plan is now used as a Government of Canada model for effective civic engagement.

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In the past, many Canadians with disabilities could not participate in consultations due to their inaccessible design. In 2016-2017, the Government of Canada held the most accessible consultation ever done in Canada, with engagement of over 6,000 Canadians both in-person and online. Canadians had access to sign language interpretation, accessible facilities, and a host of other accommodations. Canadians with disabilities were able to communicate in the way that worked best for them.

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Originally conceived as a planning tool, HeritageMaps.ie is a user-driven, web-based mapviewer focusing on the built, cultural and natural heritage around Ireland and offshore. Its potential for use by the general public was quickly realised and users can now access 700+ up-to-date heritage datasets in map-form, originally provided across many Govt. platforms. HeritageMaps.ie a free ‘one-stop-shop’ for heritage data and acts as a discovery portal, providing direct links to promote research.

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The integration of health and social care was seen by the Scottish government to require support to ensure that benefits of both national and local data and knowledge were able to be shared across two very different cultures and service providers to jointly develop more appropriate services for local populations.
LIST using their expertise in analytical work was seen as a way to develop a sound evidence base to allow decision makers to develop effective services.

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In order to rebuild the relationship between the administration and its stakeholders, the Chamber of Commerce of the Italian city of Cosenza has initiated project #OpenCameraCosenza. To achieve this objective, #OpenCameraConsenza rearranged the organizational and communication structures and together with the legal representative, the communications team used different tools to reach the administration's stakeholders: Facebook, Twitter, Instagram, Aurasma app, Qr-codes and the website.

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The Exchange was developed to raise awareness in tourism industry on the importance of serving local food and drinks even in urban destinations (Ljubljana). The project objective is to positively affect the living standard of local farmers whereby quality and quantity of local food in hotels and restaurants will increase. With this project, Ljubljana has successfully and uniquely linked tourism sector and local agriculture to bolster sustainable economic growth and create new opportunities.

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The United Nations Development Programme Lebanon used WhatsApp to conduct qualitiative surveys to listen to Syrian refugees in Lebanon dealing with conflicts with the local Lebanese community. Using Whatsapp is an effective tool for collecting qualitative data from vulnerable communities at scale. WhatsApp is widely used, with 84% of refugee households in Lebanon on WhatsApp. WhatsApp's voice message function allowed us to send survey questions as voice messages and collect people’s stories directly including from people who are illiterate. 1036 people participated in our survey showing its success as a bottom-up, people-driven method.

 

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