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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The Regione Emilia-Romagna has, since 2014, developed a pilot strategy to promote and coordinate the use of social media by local police departments. Keeping in touch with citizens is the core business of every local police, but today, traditional communication tools and skills are not enough to respond to citizens' needs and demands. As such, we established a network of people inside local police departments to share expertise in the area of social media.
The reason for the development and launch of our e-solutions was to facilitate the collection of initiatives and proposals to eliminate administrative burdens and review their implementation in one place. Our innovation provides users with an on-line one-stop-shop solution, where they receive all information about activities in eliminating administrative burdens and preparing better legislation, and enables systematic collection, resolution and monitoring of implementation of proposals.
Better Reykjavik is a co-creation project of the Citizens Foundation, Reykjavik City and its citizens that connects them and improves trust and policy. It’s a platform for crowdsourcing solutions to urban challenges and has multiple democratic functions: Agenda setting, Participatory budgeting and Policymaking. Innovations include unique debating system, crowd-sourcing, submission of multimedia content and extensive use of AI to improve the user experience as well as content submitted.