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An additional 395 case studies are available in the case study archive.

Indonesia has a wide and complex structure of government which provides different and interconnected types of public services. In this context, public participation in reporting complaints and dissatisfaction with public services delivery nationwide plays a significant role to ensure better quality of public service delivery.
SP4N-LAPOR! has been established to become a one-stop national complaint handling management system in public services.

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School age is the golden age for introducing and instilling the values of clean and healthy living behaviour (CHLB) in children. Encouraging children to adopt CHLB is a key focus of Indonesian primary schools’ activities, with the aim of reducing levels of contagious illness and increasing good nutrition. This is especially important to introduce at a young age, as many schools and homes do not have access to clean running water and lack adequate toilets and hand-washing facilities.

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Sekolah Filial (SELFI) is a high quality formal education service for child prisoners in a special child development institution, Lembaga Pembinaan Khusus Anak (LPKA) Klas I in Palembang. This innovation is a solution to provide educational rights for all, including child prisoners in Palembang. This was a major problem in Palembang because of the high number (191) of cases reached in 2014, far above the national average of 95 cases. This innovation has been able to lead them to a better future.

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In Banyuwangi of Indonesia, one of the districts in East Java, 16 pregnant women died in 2015, as well as 28 babies. The largest contributing factor was a lack of data concerning the existence and whereabouts of women with high-risk pregnancies. So, in 2016, Sempu Public Healthcare Center launched an innovative solution using female vegetable sellers on motorbikes as high risk pregnancy seekers. As a result, the number of women and babies dying during and/or shortly after childbirth fell to zero.

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High transaction costs, long bureaucracy, and a weak controlling system create bad image of public services, especially in terms of forestry business. One Timber One ID (SIPUHH) is an innovation as a tool in controlling forestry business. It provides a system in which any timber traded has an ID, so its origin and legality can be identified. It promotes greater accountability on the timber industry to respect forestry law.

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