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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Senior citizens are often excluded from cultural experiences located inside public museums, for reasons such as physical impairments, institutionalization, or health limitations. The BeauCoup innovation creates multisensory, inclusive technologies using digital and analogue tools to make cultural heritage accessible and engaging even outside the cultural institutions. Local, state, and federal governments that manage museums are involved in the innovation process of barrier-free cultural access.
BRISE-Vienna pioneers a digital revolution in building permit procedures, addressing inefficiencies with a groundbreaking approach. The integration of AI, AR and 3D modeling accelerates the process, enhancing project quality. This innovative solution benefits administrative staff, project participants and citizens, ensuring a partially automated review, seamless networking, digital access, heightened transparency and 50% time savings.
Digital attacks such as online fraud, data misuse, phishing and cyberbullying are on the rise. Many victims do not know where to turn. The "Cybercrime Helpline", a call center service by the City of Vienna, offers fast and uncomplicated support. Existing services were integrated into rapid iteration cycles, organizational interfaces were created and the working method was established. The extension of the successful service by a highly topical subject area underlines the innovative approach.
The City of Vienna offers a wide range of online services for the convenience of its citizens. The "Mein Wien" platform provides a personalized, one-stop solution for accessing city-related information, simplifying tasks such as registering a residence or paying dog license fees. It goes beyond traditional methods and ensures that citizens experience greater convenience and efficiency in their interactions with the government. With real-time updates on public transportation, weather, air…
Soiled waste disposal areas in municipal public housing buildings are not only a major nuisance for residents, but also cause high cleaning costs. The aim of the present study was to develop behavioral measures to promote cleanliness and to test them in a field experiment with about 400 waste disposal areas. The present paper compares two System-1 (large posters displaying watching eyes and a natural landscape) and two System-2 (financial information, information on normative behavior and…
The Innovation Compass/Recorder helps to better understand enabling factors for public sector innovation and to support governments in identifying fields for improvement and in sharing good practice across institutions and borders. The Innovation Compass builds on the experience from the Scandinavian region, based on statistical surveys and reflective self-assessment. It was developed by a cross-sector network in Germany, Austria and Switzerland.
The statistical information of the Ministry of Social Affairs, Health, Care and Consumer Protection (BMSGPK) to the spread of the novel coronavirus (COVID-19, SARS-CoV-2) are as Open Government Data (OGD) under the open Creative Commons (CC) license available ( CC-BY-4.0 ). The data can be used by the general public under the condition of naming (ie naming the source BMSGPK) in machine-readable format together with the associated metadata. This corresponds to the requirements of the Information…