The Foundation for Science and Technology (FCT), in collaboration with the Agency for Clinical Research and Biomedical Innovation (AICIB), launched exceptional funding to support the reorientation of R&D teams in the development of initiatives that meet the immediate needs of the National Health Service (SNS) to fight COVID-19 (e.g, new prevention tools, therapeutic developments, diagnostic methods, actions to promote a resilient society, especially in the older population and in higher risk…
Country: Portugal
The Directorate-General for Health has launched a dedicated microsite that gathers all public health information regarding the outbreak of COVID-19.
The site has several guides and tools for health professionals, homeland security, schools, municipalities, touristic facilities and so on, daily updates with information on the outspread of the virus (number of infected people per municipality, number of deaths, numbers of cases by symptom, etc), and others such as approved laboratories for…
The Incentive System for Innovation in Public Management (SIIGeP) is a programme which aims at enabling the innovation capacity in human resources, to improve the work environment and the development of management models. The coordination of the programme is held between AMA, INA (National Institute of Administration) and DGAEP (Directorate General for Administration and Public Employment). In response to the COVID-19 outbreak, through the Order No 3614-D/2020, # 11 SIIGeP was entrusted…
LabX - The Experimentation Lab of Public Administration - is supporting the response to the challenging phase the country is going currently through. Not intended to be a remote work manual, but a compilation of guidelines that builds trust and enables persistence in coping with the transformation that is happening in this distance mediated context. The document offers tools and methods for conducting remote research, co-creation or experimentation, and also guidelines for ensuring citizen…
AMA developed tutorials regarding digital public services for citizens:
o Registration in the ePortugal;
o Digital Mobile Key – online registration;
o Digital Mobile Key – registration with user+password of the Tax Authority web portal;
o Digital signature with Digital Mobile Key.
Developments in the Citizen Map (site and mobile app versions), which provides users with georeferenced information for all public services and also allows the user to get digital queue tickets for onsite public services:
o Ensuring there are no “open” queue tickets on the Map and provide textual and graphic information (including a new splash screen and banner) to users;
o Targeting citizens, to help prevent crowding in on-site counters (in conjunction with ePortugal for more details to be…
The Contact Centres, managed by AMA, provide support to citizens and companies regarding digital services in the ePortugal and solutions such as the electronic identification (means of entering in the Health National portal “patient area”). It provides telephone, email and AI-based (virtual assistant) support.
In a very short timeframe of a few days, AMA set in place, by itself and with other entities, the following actions:
Adaptation of the Interactive Voice Response (IVR) used by the…
Website and app congregating information on Government action regarding COVID-19. It presents information such as:
Rules of the State of Emergency;
Government support to companies;
Emergency and useful contacts;
Documentation and FAQs;
List of exceptional rules;
Civil society initiatives (e.g. apps, voluntary work);
Tools and guides to telework;
Communication materials to help citizens and companies access relevant information;
Epidemic status with a graphic…
In Portugal, the public sector, in two or three days was put into peoples's homes. It was a real task-force that put in cooperation everyone; some of us are using personal private pc and internet home service but everyone accepts that we all must help in some way. Working from home from one day to another is not a easy task when you have children, little ones, at home, too, trying to learn using these pc too, making omework, teachers are sending them, using new tools (they are our heroes too, as…
The Internet is a great communication tool. People use it all the time both at work and for leisure, but what about interacting with the government? Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.