The Korean government has implemented a program dubbed the One-stop Customized Lifecycle Services (OCLS) for heirs and expectant mothers, which was created by integrating existing services. With the OCLS in place, people no longer have to visit multiple government offices and they can take care of various issues at once. The government has also benefited from reduced costs and plans to emulate this success in other areas.
Innovation Tag: Service Design
The reason for the development and launch of our e-solutions was to facilitate the collection of initiatives and proposals to eliminate administrative burdens and review their implementation in one place.
Our innovation provides users with an on-line one-stop-shop solution, where they receive all information about activities in eliminating administrative burdens and preparing better legislation, and enables systematic collection, resolution and monitoring of implementation of proposals.
Better Reykjavik is a co-creation project of the Citizens Foundation, Reykjavik City and its citizens that connects them and improves trust and policy.
It’s a platform for crowdsourcing solutions to urban challenges and has multiple democratic functions: Agenda setting, Participatory budgeting and Policymaking.
Innovations include unique debating system, crowd-sourcing, submission of multimedia content and extensive use of AI to improve the user experience as well as content submitted.