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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The project reduces the digital divide and accessibility problems for people with special needs and simplifies technology. It is a layer of artificial intelligence (AL21) that facilitates navigation and assists in carrying out electronic procedures, together with the deployment of cyberkiosks that allow access to technology free of charge and Smart Centres to train citizens in digital skills. The Public Procurement of Innovation methodology is used in its implementation.
The National Injury Insurance Agency Queensland in partnership with Queensland University of Technology is revolutionising support for those severely injured in accidents by offering a digital platform for easier access to services and self-management. This initiative provides a seamless, empowering user experience, enhancing independence and trust in public support systems. It's innovative because it transforms traditional, paper-based processes into an accessible, efficient digital solution.
This is a large-scale national initiative employing artificial intelligence techniques to proactively predict which patients are most likely to miss their appointments in outpatient clinics. It uses machine learning techniques to process, analyse, and train data in the electronic medical record (EMR) system, encompassing patient, clinic, and appointment history. The no-show rate at KAMC has decreased by 10%.
The Nafath app introduces a pioneering approach to authentication in Saudi Arabia. By leveraging biometrics and utilizing the mobile camera, it offers a secure and user-friendly app for authenticating user identity digitally. This innovative solution not only enhances identity authentication but also benefits all citizens and residents by simplifying digital interactions and empowering them to navigate the digital landscape with confidence, all through the convenience of their mobile devices.
The AI Competence Center of the Munich City Government is an innovative approach to creating a city-wide AI infrastructure. By providing expertise and support for the implementation of AI solutions, the center aims to increase the efficiency of city services and improve the lives of citizens. The center is unique in its role as a government-run AI center, which sets it apart from other AI initiatives.
Itla View is a digital tool to help local services for families with children to manage their activities better using up-to-date data, to anticipate the need for corrective services and identify opportunities for preventive work. It enables different actors to form a shared holistic picture of the well-being of children, young people and families in their area. Itla View collects observations sent by field actors on the daily lives of children and families. It utilizes artificial intelligence to…
Tawakkalna Services is a digital super-app which was created to simplify and enhance daily life of individuals in Saudi Arabia. It modernizes service delivery and benefits over 31 million users by providing a unified access point for diverse services, from healthcare to civil affairs. Its innovation lies in creating a unified digital ecosystem of public and private offerings, reflecting a bold step in digital integration aligned with Saudi Vision 2030.
Tampere Pulse is a revolutionary service that utilizes a predictive analytics algorithm to predict visitor flows in the city center of Tampere, Finland. It helps businesses make informed decision that will help them thrive, be it responding to growing demand, developing new business ideas, or adjusting required workforce and opening hours. Tampere Pulse is available to everyone through an intuitive and easy-to-use interface, on both mobile and desktop devices.
The Hub for Advisory, Finance and Investment for Enterprises (HAFIZ - Arabic word حافز for incentive) is an AI-powered integrated portal by Egypt’s Ministry of International Cooperation and works as a one-stop hub to avail to the private sector: (1) financial instruments (e.g. equity, debt, trade finance, insurance, guarantees, grants, etc.); (2) technical assistance services; and (3) knowledge products by international development partners.
UAsk, born from the need for seamless access to government services in the UAE, is an AI-powered chatbot transforming citizen engagement. Serving residents, businesses, and visitors, it leverages generative AI, particularly ChatGPT, for real-time, multilingual, and reliable information. Its innovation lies in delivering an inclusive, user-centric, and efficient digital experience, revolutionizing interactions with diverse government services within the digital governance realm.