Innovation Tag: Citizen Engagement

To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.

The digital compensation scheme was created to support Norwegian businesses to endure the financial consequences of the Covid-19 pandemic. The scheme designed was quick, efficient, and can be relaunched when needed. Checks are done before the disbursement, which minimizes the need for verification afterwards and also prevents misconduct. Applications are approved by an auditor, and then automatically processed and checked against information from a variety of sources and registers. Information…

Bureaucracy in Jakarta faced 3 main problems: scattered and unstandardized data, siloed systems, and unintegrated services; making public services inefficient and costly, eventually decreasing public service quality. Jakarta Capital City Government addressed the mentioned challenges through JAKI, a Super-App that integrates services by unifying Jakarta’s bureaucracies and data in one digital ecosystem that prioritises citizen participation in overcoming city problems. JAKI is a one-stop…

In this project, São Paulo City Hall tested and evaluated the reformulation of collection instruments taking into account behavioral aspects. Currently the relationship between the City Hall and taxpayers is based on repressive inspections, difficult to understand communications and complex flows of payments.  With the reformulation of how the IPTU is collected, this increased the municipal tax collection by R $ 60 million/ year. Further experiments have allowed for the estimation that an…

The Government of Ekiti State is working with the Massachusetts Institute of Technology Governance Lab (MIT/GOVLAB) and has developed a community-based reporting system called “E-Surv”. E-Surv enables the participation of community members in public health surveillance by reporting public health events/emergencies, to activate a time-efficient government-led responses. This E-Surv which has been piloted in the State will create an early warning system for disease surveillance and laboratory…

The Knowledge Platform with the working title of 'ERA-volution' is a community space for dialogue on current EU initiatives between policy makers and stakeholders in Slovenia in the fields of Higher Education, Research and Innovation. In this way, we aim to strengthen the co-design and joint implementation of policies in these areas, to support cooperation of Slovenian stakeholders in EU initiatives, and effectively promote synergies between the fields.

DYPA, the Hellenic Public Employment Service (former OAED) has developed myDYPAapp, a mobile application that provides citizens with access to DYPA’s online services from their mobile phones. It was launched in February 2021, as an adaptation of DYPA’s services to new needs and modern technology that require the digitization of services, interaction and immediacy in serving citizens’ needs. myDYPAapp is innovative as it includes a wide range of user interaction possibilities with DYPA.

In order to promote open government in Bogotá, strengthen trust, facilitate advocacy and digital democracy, improve the experience of procedures and services and the relationship between citizens and the District Administration, Chatico, Bogotá's virtual agent, was born. Chatico is a tool available on the Web and Whatsapp that enables citizen participation and identifies, unifies, centralises and rationalises procedures, services and information of interest to citizens.

Marea Digital allows citizens to report local problems to the government, as well as local initiatives that are working for the communities’ well-being. Contrary to similar kind of initiatives, it’s innovative because it uses tech to allow the citizens to aggregate data about their communities’ problems, but also includes an offline strategy for the local government to design solutions with the citizens to solve the problems reported, fostering dialogue and collaboration to solve…

HighEd is a platform that enables young people who want to study abroad to make their plans for applying on the basis of safe and reliable information.  Today, the number of young people from the Republic of Uzbekistan going to foreign countries to study is increasing. As young people go abroad, the number of consulting agencies that offer education orientation is increasing, but the services they offer can be inaccessible to many Uzbekistanis and some agencies operate illegitimately.…