The area of Quebrada de Manchay and Centros Poblados Rurales de Pachacamac, Lima is characterised by a lack of property formalisation, a lack of public infrastructure, underemployed population and a high rate of tax debt. The MINKACUNI programme aims to carry out minor works with neighbourhood associations through targeted fundraising campaigns. It is innovative because it is a participatory and collaborative alternative that promotes a tax culture.
Innovation Tag: Citizen Engagement
Madrid Móvil is Madrid City Council's commitment to bringing citizens closer to and facilitating their use of and access to municipal services and interaction with the Administration through an app. Madrid Móvil is a one-stop shop through which citizens can carry out all their administrative procedures, request services in sports centres, workshops and cultural activities, as well as communicate warnings and incidents related to city services. The application has achieved 1 million warnings…
FiscalData is an innovative tool created for the analysis of Bogota, Colombia's fiscal situation. It promotes transparency around local public sector finances. FiscalData seeks to benefit the citizens of Bogotá by serving as a mechanism for participation on fiscal issues between civil society and the public and private sectors.
With the aim of improving the experience and the quality of responses to requests, the Government of Buenos Aires unified its existing channels, working under the omnichannel criteria, and in February 2019, a responsive and helpful chatbot arrived on WhatsApp: Boti. The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. It has become a preferred channel for citizens in Buenos Aires when it comes to managing procedures, requests and…
Most of the public entities only had physical complaint books and no complaint handling processes to improve services to citizens. The innovative proposal was co-created between citizens and civil servants from different entities at the national level. It contemplates a standardised digital platform as a single channel for public entities and improves the management of citizen complaints through an agile and user-friendly process focused on the citizen experience.
The Porto Citizen Card is designed to identify residents, but above all to offer them privileged use of their city, advantages and benefits in accessing experiences and services of the Municipality. With 46,126 active users, the innovation combines a physical card with a digital platform that integrates a website, a cardholder database, and resources to support current and new services. By concentrating several municipal service access and resources in one card, Porto residents are more aware of…
The Citizen Innovation Labs (Laboratorios de Innovación Ciudadana - LABIC) are a methodology to generate innovative solutions between citizens and institutions for the common good. They utilise a method to experiment, collaborate and accelerate innovative projects that emerge from citizens and have the potential to generate useful solutions to social, cultural, environmental and economic challenges. These solutions focus on the most pressing issues of the 2030 agenda and they are replicable,…
Enhanced access to public service delivery for citizens forms the very core of good and responsive governance. However, this often becomes a challenge, as, accessing government services can be a hassle for citizens. Citizens can experience long queues at government offices, inconsistencies in the required documentation, among others. ‘Doorstep Delivery of Public Services’ was designed to solve this problem. The program allows citizens to access government services from the comfort of their…
Idea Bank is a platform that collects ideas across Azerbaijan to improve the activities of public organizations, develop production and service areas, and take steps to further improve the social welfare of society. It was created with the purpose of improving the activities of state organizations, especially through the collection of ideas from citizens for the implementation of innovative solutions. Idea Bank thus allows state organizations to register on the site and announce contests in any…
Case Study
Bicycle Barometer: a Citizen Science Platform for Improving Bicycle Safety for High School Students
Adolescents are often victim of traffic accidents when in traffic between home and school. Cities need feedback from this group to optimize bicycle traffic safety and infrastructure, but it can be difficult to reach and influence youngsters individually. Together with more than 70 Flemish high schools, Ghent University (UGent) has developed the Bicycle Barometer, a citizen science ICT platform to collect information about bicycle behaviour and perceived road safety. The web platform enables…