The gap in residency rights for residents living in plantation/forest areas has an impact on unequal distribution of social assistance, health, education and difficulty in accessing public services. The Camping Embun innovation is a camping activity which provides population administration services in plantation/forest areas and completes population documents that aren't there or haven't been updated. So that, residents in the area have legal certainty regarding ownership of population documents
Innovation Tag: Public Service Delivery
The Small Business Development Corporation (SBDC) has embraced human-centred design to transform the way regulation is developed and applied for small businesses in Western Australia. The SBDC partnered with 22 local governments to deliver the Small Business Friendly Approvals Program, which involved reviewing the approvals journey from the small business’ perspective and designing reforms to streamline processes. The Program has ignited transformational change and made it easier to do…
SME Houses are one-stop-shop centers providing comprehensive services and support tools to SMSs during planning, starting, running and developing businesses. It is a unique initiative that allows mobilization and coordination of resources of all public and private stakeholders to contribute to development of SME sector. It makes it easier for those who often don’t know from where to get specific services to just go to one facility and get consultation, guidance, services and support.
The project considered the main needs that the Senate is facing:
-The need to facilitate citizens' access to public information, large number of requests, long time for responses
-Time consuming processes, the need to streamline internal processes
-The need to improve transparency of national decision-making process
-Low digital skills of employees
The project is innovative by digitizing internal workflows (mostly used only paper format), employee training and external processes for citizens
Digital attacks such as online fraud, data misuse, phishing and cyberbullying are on the rise. Many victims do not know where to turn. The "Cybercrime Helpline", a call center service by the City of Vienna, offers fast and uncomplicated support. Existing services were integrated into rapid iteration cycles, organizational interfaces were created and the working method was established. The extension of the successful service by a highly topical subject area underlines the innovative approach.
Launched in 2021, the Smart Agriculture Boxes Project aimed to address critical challenges faced by farmers in Mpumalanga South Africa through the creation of an growing box. These challenges included limited land availability, water scarcity, and the imperative for sustainable agricultural practices. The box has a water-efficient design, maximizes crop yields, and is mobile and relocatable.
The initiative recognized the profound impact of these issues on food security, poverty, and…
The City of Vienna offers a wide range of online services for the convenience of its citizens. The "Mein Wien" platform provides a personalized, one-stop solution for accessing city-related information, simplifying tasks such as registering a residence or paying dog license fees. It goes beyond traditional methods and ensures that citizens experience greater convenience and efficiency in their interactions with the government. With real-time updates on public transportation, weather, air…
The municipality of Joinville has seen a markable increase in its population, which have increased citizens’ demands for public services, particularly in the areas of education and health. Between 2019 and 2022, the municipality witnessed a 150 percent increase in new hires of public servants. To meet the increasing demand for hires and ensure that vacancies are quickly filled (particularly related to teachers or doctors), the Department of People Management, an organ of Joinville City Hall,…
The Public Employment Service (DYPA) in Greece has launched the PROSVASIS platform, a new digital platform which is based on the latest Web Content Accessibility Guidelines (WCAG) 2.1 AAΑ international standard. With the use of this platform persons with disabilities and especially persons with visual and hearing difficulties, physical and cognitive/mental disabilities have access to the content of the DYPA website thus promoting inclusiveness for these vulnerable social groups.
MauPass has been developed for citizens and businesses to transact easily and securely with Government online. It is a single window of authentication service to provide a layered approach towards e-Authentication implementation for all government and other e-services. This initiative follows an urgent need for better identity and access management for a trusted ecosystem.