The management of the Annual Control of Non-Contributory Pensions (PNC) involves a large volume of work and complexity that makes it difficult to guarantee the right to maintain their pension to the most vulnerable people in Andalusia. The application of innovative technologies such as robotic automation of processes and intelligent processing of documents makes it possible to standardise and streamline procedures.
Country: Spain
vCity is a human-centric platform for urban digital twins, with the goal of improving life quality within the city by assisting urban planners make evidence-driven urban decisions. vCity's innovative approach combines 1) simulation by designing virtual replicas of the cities, 2) what-if scenario tools in urban planning and 3) getting the "pulse" of the city from digital platforms for citizen participation.
Participatory innovation around mental health which created a working group that advised on solutions to tackle mental health, addictive behaviours and drug-related problems in Valencia, integrating the Government's agenda and policy.
The Environmental Habits and Values Survey (2020) aims to explore the values, opinions, attitudes and behaviour of Barcelona's citizens in relation to the environment, sustainability and climate change. This study was launched in 2000 and is carried out every four years. This year, 2024, the questions have been revised and the project is on-going.
The series has a dual value: on the one hand, it provides a snapshot of the values and attitudes of Barcelona residents at the time the survey is…
Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.
The project reduces the digital divide and accessibility problems for people with special needs and simplifies technology. It is a layer of artificial intelligence (AL21) that facilitates navigation and assists in carrying out electronic procedures, together with the deployment of cyberkiosks that allow access to technology free of charge and Smart Centres to train citizens in digital skills. The Public Procurement of Innovation methodology is used in its implementation.
Digital Training for All ensures and monitors the continuous progress in digital skills to promote the digital training of citizens by integrating and enhancing the city's public-private strengths. To this end, a dynamic alliance will be created to stimulate the city's digital skills ecosystem, bringing it closer to the public. Among its initiatives, Digital Volunteering is already a reality, a digital accompaniment project for the elderly population to mitigate loneliness and reduce the digital…
Madrid Móvil is Madrid City Council's commitment to bringing citizens closer to and facilitating their use of and access to municipal services and interaction with the Administration through an app. Madrid Móvil is a one-stop shop through which citizens can carry out all their administrative procedures, request services in sports centres, workshops and cultural activities, as well as communicate warnings and incidents related to city services. The application has achieved 1 million warnings…
The Citizen Innovation Labs (Laboratorios de Innovación Ciudadana - LABIC) are a methodology to generate innovative solutions between citizens and institutions for the common good. They utilise a method to experiment, collaborate and accelerate innovative projects that emerge from citizens and have the potential to generate useful solutions to social, cultural, environmental and economic challenges. These solutions focus on the most pressing issues of the 2030 agenda and they are replicable,…