Innovation Tag: Digital and Technology Transformation

New Brunswick faces an urban development challenge driven by record population growth, which also impacts biodiversity flow on the outskirts of urban regions. This Project used advanced virtual simulation technology to help municipalities evaluate urban development and infrastructure solutions before implementation. By creating digital replicas of cities and rural land use, decision-makers can test hundreds of scenarios and make evidence-based choices that improve territory management.

“Madrid, Digital Capital” is a city-wide transformation model that redesigns how Madrid delivers services and makes decisions using real-time data and digital tools. It simplifies procedures, improves daily services and helps the city respond faster to citizens and businesses. It is innovative because it turns digital transformation into a single, measurable system for running government, not just isolated projects, and that is fully user and citizen centred and also environmental centred.

Government digital systems can create invisible barriers for civil servants and citizens. Experiência.Gov is an evidence-based UX methodology created by public servants at Brazil’s Ministry of Management and Innovation in Public Services to identify and eliminate these frictions. The approach combines behavioral science, observation of real use, and agile prototyping to turn usage evidence into concrete improvements in government digital systems.

OTT2 helps Estonia’s Unemployment Insurance Fund identify which jobseekers are most at risk of long-term unemployment. It combines data from public registries and updates each person’s employment outlook as their situation changes, helping counsellors provide more timely and tailored support. This is innovative because it replaces a labour-intensive and inconsistent manual process with a dynamic, explainable and highly accurate system that improves how public resources are used.

Chile manages 400,000+ surgical waiting list records monthly. Cancer patients often remain invisible within this volume — despite facing 7.5x higher mortality than the rest. We built a sovereign in-house AI that screens oncological risk across all 29 national Health Services, flagging a high-risk group in hours instead of weeks. Sensitivity: 95%. Manual review burden cut 99.76%. No vendor, no black box: AI flags risk, humans decide. Every patient, every region, the same standard.

Governments often struggle to decide which emerging technologies are worth adopting and how to apply them responsibly. The Future Technology Observatory helps government entities identify, assess, and test high-potential technologies before adoption. It is innovative because it connects technology foresight with practical experimentation and adoption guidance in one shared government capability.

Digital public services often fail not only due to lack of provision, but because of invisible barriers that hinder or even prevent citizens from accessing and interacting with government in digital environments. The FCINCO Anti-Sludge method systematically identifies and removes these barriers. Applied in real services, it can improve access, reduce friction, and increase the efficiency of public service delivery.

Tax laws are very complex, requiring much time from public servants to apply them consistently, check for errors, or predict the effects of changes. To address that challenge, Germany's Federal Ministry of Finance is piloting Rulemapping – a methodology that converts legal rule sets into structured visual diagrams, making the logic of the law easy to read, test, and analyse. Unique worldwide, it enables finding errors in laws and testing the effects of proposed changes before implementation.

Ibagué faced two challenges: symbolic participation, with proposals often disappearing in paper-based processes, and fragmented manual reporting. “MiGestión” addresses these challenges through Lego® Serious Play® workshops, where citizens build their dream city while proposals are captured on tablets, validated on site, and georeferenced. An in-house platform links these inputs to the Development Plan, Action Plan, budget (POAI), and investment projects (PIIP). Today, over 2,700 citizens…

The Matrix gives public organisations a data‑driven understanding of how their services work for people. By combining user experience, operational and regulatory data, it exposes the areas where improvements matter most. It then guides teams to act on that evidence, helping create more effective and responsive public services