Case Study Library

Facilita Peru empowers public entities in digital transformation by digitizing procedures and services across 449 institutions with 1,500 forms, enhancing accessibility for citizens. Officials manage digital forms without operational costs, and citizens benefit from virtual procedures from home. The innovative virtual parts table streamlines application and record management for enhanced efficiency.

The single digital platform of the Peruvian State offers guidance information for citizens about procedures and services. It centralizes the institutional pages of all entities, as well as all their regulatory information, publications, news and campaigns. It is focused on being an accessible platform that can be used by all people on all devices, considering principles of accessibility and inclusion.

Niñas Digitales Peru inspires girls aged 8 to 17 in science and technology careers, addressing the underrepresentation of women in these fields. The program focuses on developing digital and technological skills, offering free Scratch Jr programming virtual workshops to girls nationwide and guiding them in programming digital stories. The goal is to inspire and equip girls for active engagement in crafting compelling narratives, fostering their participation in the digital world.

The area of Quebrada de Manchay and Centros Poblados Rurales de Pachacamac, Lima is characterised by a lack of property formalisation, a lack of public infrastructure, underemployed population and a high rate of tax debt. The MINKACUNI programme aims to carry out minor works with neighbourhood associations through targeted fundraising campaigns. It is innovative because it is a participatory and collaborative alternative that promotes a tax culture.

"Electronic Quoter"" is a Peruvian purchasing innovative tool which consists of the implementation of information service aimed at public entities that contract through the Electronic Catalogues of Framework Agreements. It allows them to estimate the price of the goods contained in their purchase request and has allowed them to reduce the time of the preparatory actions of the procurement process from 68.1 calendar days to only 1 day, for the benefit of 2,000 public entities and the citizens…

Most of the public entities only had physical complaint books and no complaint handling processes to improve services to citizens. The innovative proposal was co-created between citizens and civil servants from different entities at the national level. It contemplates a standardised digital platform as a single channel for public entities and improves the management of citizen complaints through an agile and user-friendly process focused on the citizen experience.

The innovation consisted in implementing a policy delivery methodology (Deliverology(R)) in 14 public primary healthcare establishments of Cusco’s Northern health network. The aim was to transform the service culture and improve prenatal, postpartum, family planning, and pediatric care indicators in only 5 months, benefiting 22,900 low-income patients.

The scattered information of supplier's background makes it difficult to identify suitable suppliers for public procurement and affects goods, services and works delivery. The "Single Supplier Search" through single supplier sheet integrates and validates, through Big Data, providers' qualifiable aspects to be a supplier. It promotes transparency, citizen oversight and provides reliable and timely information to buyers, suppliers and citizens.

INDECOPI has implemented a new project called “Voluntary Removal of Regulatory Barriers to Competition” based on the use of social norms in official documents and data dashboards to monitor the removal of bureaucratic barriers across the country. Through this, civil servants compare their performance in eliminating barriers with their peers and adapt their behavior towards high-quality regulation.

INDECOPI, the agency of competition in Peru, has created a specialized unit called “Effective Compliance Team”, which incorporates behavioral insights (framing effect) in their communication with other government institutions. Through this innovation, the government has a cost-effective tool to incentivize compliance, ensure the understanding of other institutions about bureaucratic barriers to competition, and benefit economic agents in the market and overall, the citizens of Peru.