Case Study Library

The Pasco Regional Government proposes free WiFi to enhance access to information and education in parks and squares, reducing digital divides. Customized home pages and user management aim to close regional digital gaps, fostering educational, professional, and commercial activities.

The Technological Support Solution for Scrutiny(TSS),developed by ONPE, modernizes Public Management and Digital Government. During elections,poll workers manually fill out multiple official records. The TSS digitalizes votes and produces printed records, simplifying their task. The results are encrypted and securely transmitted to the central office, speeding up their delivery. Additionally, digital certificates were introduced for electronic signatures, giving legal value to the generated PDFs

Initiative that promoted the publication of open data from public entities and encouraged its effective use by citizens. The initiative promotes open public data through the National Open Data Platform, meeting global standards and gaining recognition from organizations like OAS and ILDA. Collaboration enhances entities' international standing, fostering open data adoption. Emphasizing data openness, it spotlights leading institutions nationally and regionally, encouraging transparency and…

The Organismo Supervisor de las Contrataciones del Estado (OSCE) supervises public procurement, ensuring integrity and efficiency. Its Portal de Contrataciones Abiertas de la Compra Pública plays a crucial role, improving transparency with international standards. By implementing the Open Contracting Data Standard (OCDS), it provides detailed access, benefiting entities, suppliers, citizens and civil society.

The "Ficha Única del Proveedor" created to address the lack of transparency in public procurement, consolidates key data about state suppliers, including composition, representatives, and legal background. This innovative tool empowers citizens and service users by providing detailed information, contributing to transparency and efficiency in public procurement. Verification of sanctions and additional records further enhances its utility.

In 2022, INDECOPI identified that 23 universities and 10 professional associations were imposing +700 bureaucratic barriers, affecting the employment insertion of +36 thousand new professionals. Given this, the Voluntary Elimination of Bureaucratic Barriers Programme was implemented to open regulated professional services at the subnational level. Based on behavioral tools, INDECOPI engaged with universities and professional associations to eliminate 786 bureaucratic barriers in 17 regions.

In Peru, the lack of systematic evidence hinders efficient budget allocation and innovative public policy. The MEFLab addresses this by conducting experimental evaluations of programs and policies that benefit the Peruvian Ministries and the citizens through improved public services. The lab's innovation lies in using existing evidence, creativity, and collaboration to design new public policy solutions and promote evidence-based decision-making.

INDECOPI receives over 363 complaints a day. In terms of bureaucratic barriers, last year, 71% of the complaints were incomplete or inaccurate. To address this, we introduced new templates guided by behavioural insights. These templates simplify the process for complainants and change how we request further data from complainants to get us better information and improve the public service by eliminating bureaucratic barriers.

Facilita Peru empowers public entities in digital transformation by digitizing procedures and services across 449 institutions with 1,500 forms, enhancing accessibility for citizens. Officials manage digital forms without operational costs, and citizens benefit from virtual procedures from home. The innovative virtual parts table streamlines application and record management for enhanced efficiency.

The single digital platform of the Peruvian State offers guidance information for citizens about procedures and services. It centralizes the institutional pages of all entities, as well as all their regulatory information, publications, news and campaigns. It is focused on being an accessible platform that can be used by all people on all devices, considering principles of accessibility and inclusion.