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An additional 395 case studies are available in the case study archive.

The project was inspired by the need to promote coding in Greek primary education. It fostered the exploration of the actual use of digital technologies in the Schools, the way new technologies could transform School classrooms into real labs and the level of impact in the improvement of the digital skills of teachers and pupils.

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The municipality of Zuidhorn (now Westerkwartier) created the Child Package, based on the principles of Blockchain. The Child Package is a scheme intended for children from low-income households. Residents can log in on a website and use a QR-code to pay for child products at participating regional businesses.

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Societal challenges such as demographic change affects rural areas in particular. The Social Foresight Lab is an innovative participatory approach towards rural development and technology transfer to address these challenges. It combines foresight, needs assessment and strategy development. Rural areas benefit, as it takes into account regional characteristics, initiates new cooperations among regional stakeholders, and integrates technological and social innovations into regional development.

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The Australian government is transforming employment services to improve how the system works for job seekers, employers and the community.

Transformational change requires genuine consultation to capture the diversity of views of stakeholders affected by changes, identifying pain points, testing ideas and laying the groundwork for sustainable policy reform.

A citizen centric approach helps to understand the real-world impact, leading to better outcomes and greater acceptance in the community.

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The Client Experience Measurement Survey Model was developed by Employment and Social Development Canada to gather and analyse client feedback to improve service delivery to its clients. Canadians have been able to express their views on government programs and services, which have informed the way programs and services are designed and delivered.  The survey allows the tracking of service satisfaction, ease of access, effectiveness of service delivery, and the experience of particular programs and client groups in depth. It provides accurate and reliable data on satisfaction drivers, service improvements, and client groups facing barriers.

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In the past, many Canadians with disabilities could not participate in consultations due to their inaccessible design. In 2016-2017, the Government of Canada held the most accessible consultation ever done in Canada, with engagement of over 6,000 Canadians both in-person and online. Canadians had access to sign language interpretation, accessible facilities, and a host of other accommodations. Canadians with disabilities were able to communicate in the way that worked best for them.

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