Case Study Library

Implemented in 2021, the Identification Card of the Person with Autism Spectrum Disorder,  Carteira de Identificação da Pessoa com Transtorno do Espectro Autista (CIPTEA), is a digital and/or physical document, which aims to facilitate and enable people with autism to receive comprehensive care and priority care to public and private services. The Card is a fundamental instrument to guarantee rights, since it avoids constraints due to the different characteristics and behaviors that are not…

Being a densely populated country with inadequate healthcare infrastructure, providing treatment to COVID patients and keeping them in the hospital while maintaining social distance to prevent rapid community level transmission proved to be a difficult task. Therefore, COVID-19 Telehealth Center was established to ensure healthcare for COVID positive patients from their home, just a call away.

Explore.Porto challenges citizens and visitors to discover and explore the city. The service is provided through a digital platform, anchored in beacons placed in strategic points in Porto. Anyone equipped with a smartphone can instantly obtain information about where they are and their surroundings, as well as the best way to get around. This user-centered innovation has proven its impact on the adoption of local services by both citizens and visitors.

With a view to achieving the vision for a paperless environment, the MoKloud platform provides storage space for every citizen for the safekeeping of personal official documents in a digitally secured format bearing a QR code and digital signature, as may be required. Currently, MoKloud hosts birth and marriage certificate extracts, digital vaccination passes, certificates of electricity supply and e-payslips. MoKloud documents are shared by an API or scanned for verification.

In response to the absence of a reliable digital tool that empowers mothers and parents with evidence-based methods of healthcare, the BarevBalik (Hello, Child!) platform (website and mobile app) was developed in cooperation with the Republic of Armenia's Ministry of Health. It is a "one-stop-shop" for maternal and child healthcare that provides access to health information, information on public health services, digital tools, and a digitalized health service.

The São Paulo State Court of Auditors built a new analysis methodology, the School-Effect Indicator (IEE), which includes factors such as the socioeconomic status of students in the evaluation of school effectiveness. Through Artificial Intelligence (AI), it is calculated how much the school has contributed to the competence of its students, highlighting the principle of equity, recognizing the needs of each school group and working to reduce the impact of differences.

The "e-sosial" portal is Azerbaijan's first official Unified Social Register, created and managed by the Ministry of Labour and Social Protection of Population. This user-friendly online platform enables citizens to access comprehensive information about their social protection entitlements and benefits, allowing for continuous monitoring of their labor, employment, and social protection rights. It comprises all services of the Ministry in real-time and proactively renders services to users.

Lisbon City Council is one of the 10 largest public purchasers in Portugal. The relevance of public procurement in the municipal activity led to the development of an internal portal - the Collaborative Purchasing Portal - to bring together all those who work in this area. With this Portal, the Lisbon City Council intends to foster an environment of trust, knowledge and sharing, and to strengthen the mission of its workers and the ties that unite them in a digital environment.

In 2016, Ukraine launched an electronic asset declaration system, requiring public officials to disclose earnings and assets, in an effort to combat corruption and enhance accountability of public figures. With support from international partners, the e-register system hosts a global database of assets of public officials and has over 1,450,000 registered users.

The Citizen Innovation Laboratories (LABIC) are an efficient methodology to generate innovative solutions between citizens and institutions for the common good. These solutions focus on the most pressing issues of the 2030 agenda, they are replicable, scalable and generate concrete benefits for affected communities. They are an innovation in the field of cooperation in development because they empower the citizens of Latin-American and European countries and make them the main protagonist of…